We have sailed on 9 HAL cruises over the last 5 years for a total of 103 days. This new ship was very disappointing for us.
*The ship seems crowded all the time and there are lines for everything, food, ice cream, hamburger bar, pizza bar and dining room. We waited a very long time for burgers at Dive In and for a reuben sandwich at the pizza bar.
*The promenade deck was so disappointing. It is extremely narrow and sometimes its single file areas. There is no view of the sea as you walk because the lifeboats are hanging right next to the railing. We have never experienced this before.
*Most of the servers and table assistance crew were not very helpful or friendly. There were a few exceptions of people that were happy everyday and greeted us. Mary and Herlina were exceptional.
*Extremely hard to find a lounge chair at the pool or back of ship if you were not out there early reserving a seat which isn't allowed but happens.
*It was very hard to find a quiet place to read or relax.
The TV in stateroom was excellent as far as size and quality but hard to figure out how to find things to watch. There was not much navigational information as there has been in the past. It's nice to know how far to the next port and have better information provided.
We won't sail on this ship again!!
*Our cabin was inside and very small. We could hardly walk around the bed. The storage was good. The bathroom was good, nice shower.
*Our cabin stewards on Deck 4 were outstanding, excellent!
The zoom zoom tour price was good but not after we got on the tram. It had a metal against metal wheel in back and we could not hear the guide or enjoy the tour. They would not refund any moneyView All 116 Island Tour Reviews
Such friendly happy people after enduring two major hurricanes in 2017 and still trying to recover. Be sure to stop in the SIDE STREET PUB for a bushwacker drink and meet the most friendly owners. Ask for Elsie!
Need better signage and some free umbrellas!