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MSC Musica Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
636 Reviews

Over-crowded & unplanned

MSC Musica Cruise Review by ZoeduToit

0 people found this helpful
Trip Details
  • Sail Date: Jan 2019
  • Destination: Africa
  • Cabin Type: Balcony Stateroom

We chose this cruise as we had done the trip up to Mozambique from Durban twice before, and felt like a change of departure city, ship and itinerary.

We felt like the ship was overcrowded, way to few seating in the buffet area and pool decks. No system to keep order and no assistance with children or babies in the buffet area. Being pushed an bumped while trying to get a meal for my baby was very frustrating & tedious.

Often there was no disinfectant at the entrance to the buffet.

But the food was tasty and plentiful stocked, with good friendly service from the staff.

Our cabin was a good size for us and our son, also clean and neat (except it didn't have hand soap by the basin in the bathroom. Our experience with our cabin and staff was good. But the last 2 nights (which were unexpected and unplanned due to winds and not being able to go back into the harbor) our sleeper couch was not set up, the mini bar was locked and it felt like the service had just gone on hold- very disappointing.

We felt like the itinerary was not nearly as fun and exciting as our previous trips. Previously there was themed deck party's or even themed days- here there was non. Only some games during the hottest time of the day- but also just to busy to even try.

The dj music was overly repeated, monotonous and not from all genres/ cultures.

Our son went to baby club as he is under 3. He loved it completely and I can commend Gouwe his 'teacher" for her time, love and patience with him & the other kids.

We felt like the location of the baby club was rather silly, as it was out side on the top deck, by what felt like the windiest area. Collecting was a mission on the windy days as even opening the door was a great task.

As our son was in baby club, he only got 3 sessions a day at an hour at a time, we were very disappointed and frustrated to learn on the one morning that the 'teacher' was scheduled to do a safety drill during our ONE hour. I'm sure they could have done it at a time that she was not on duty per the schedule or the day we were on shore.

The shore day ran smoothly, we got a taxi to a near by yacht club and enjoyed our time there before returning to the ship with out hassles or delays.

I managed to use the gym facilities twice and really enjoyed it. Enough equipment and good aircon.

We thouroughly enjoyed Melvin from the cigar lounge and Giovvani from the bar in the buffet area. They were always friendly, made an effort with us and went the extra mile.

Lastly, we are aware that it was out of the ship and crews control that we had to stay the extra 2 days and nights due to strong winds. But what we were not happy about was the lack of communicationfrom the bridge. We feel like they knew on the thursday morning already that we would only be able to go in on the saturday morning- yet they kept us on a line until Friday evening. We lived out of our bag for this time as we were unsure when we would be disembarking, hoping any minute. Had they just told us from the begining what the plan was- we could have moved all our post-cruise plans acordingly, unpacked and relaxed. We could feel the tension of both the guests and the staff because we felt like we were left in the dark.

Unfortunately we will not be doing a local cruise with MSC again, and would also not likely recommend the trip to friends or family.


ZoeduToit's Full Rating Summary
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Onboard Experience
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Cabin Review

Balcony Stateroom
Cabin B1 10155

Our cabin was a good size for us and our son, also clean and neat (except it didn't have hand soap by the basin in the bathroom. Our experience with our cabin and staff was good. But the last 2 nights (which were unexpected and unplanned due to winds and not being able to go back into the harbor) our sleeper couch was not set up, the mini bar was locked and it felt like the service had just gone on hold- very disappointing.


Port & Shore Excursion Reviews

Cape Town

The shore day ran smoothly, we got a taxi to a near by yacht club and enjoyed our time there before returning to the ship with out hassles or delays.


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ZoeduToit
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