Azamara Pursuit Review

4.0 / 5.0
151 reviews

Dirty glasses, untrained staff and not as accesible as they claim

Review for the Western Mediterranean Cruise on Azamara Pursuit
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Yazter
2-5 Cruises • Age 60s

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Sail Date: Oct 2018

I am not sure we would sail with Azamara again. Let me explain a bit about our experience.

Embarkation: As someone in a wheelchair, we chose Azamara because they claimed they were accessible. When we arrived? No ramp, stairs. We were shown to the embarkation point, which was a stairway up to the ship. When I asked where the ramp was, I was told that it was being used to load the luggage. So, 4 small employees -- probably Filipino, since they made up a huge proportion of the staff -- carried me in my wheelchair up the stairs. This is okay in places like India, where I have no expectations around accessibility, but very surprising on an American-owned ship, docked in Europe. Especially since they have a whole section on their website about accesssibility.

Cleanliness: Lipstick on the champagne flutes in our suite. Lipstick on the glasses in the lounge they call the Living Room. When our first glass of wine arrived it was covered in lipstick and fingerprints. I went to the bar to get another glass and the surly bartender proceeded to pour my wine from the dirty glass into a cleaner glass. We left.

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