Panama Canal was on our bucket list, so we were really looking forward to this cruise. It's our third cruise with Holland America and the other two were perfect. Sadly, this was not the case for this cruise. I would definitely go with another cruise/ship line. We had a balcony which was great for the canal portion. The drapes in the cabin were shabby and it took 4 days to fix curtain pull. We had fiberglass blowing out of the vent in the bathroom for 2 days. We lost the use of our toilet for one afternoon! The food was OK in dining room and service very very slow. A lot of lukewarm food. Ran out of our choice of red wine on our wine package so they substituted a cheaper red!! Wine manager said he didn't think that many people would order that wine ! Ran out of after dinner ginger the 3rd day of a 17 day cruise! Water dripping a lot in cafe lines; some table blocked off re dripping water from ceiling. The entertainment was just OK, but bar entertainment was great. Not a lot of activities on board unless you like cooking class and tea every afternoon. They were also varishing the decks everyday (so walking path blocked off each day) and once we had to leave our room because of the smell. They just said give them about 4 hours and they'll stop painting around our room. Front & rear camera was so dirty couldn't see. The shop (yes, only one) was a joke-very boring stuff and usual watches.

This was the cruises reply to our concerns:

We are grateful that you have shared your thoughts and observations with us, such as the condition and plumbing issues in your stateroom, the odor from maintenance work near your stateroom, the quality of the food served, and the availability of wine on board. We take your input very seriously and have made all appropriate senior management aware of your concerns and experiences for their review, consideration in future planning, and corrective action as necessary. If there is anything additional you would like to discuss with us or follow up on, please feel free to contact our Guest Relations team directly; you may reach us by email at guestrelations@hollandamerica.com or by phone at 1-800-599-8256. Read more