Marella Celebration Review
Rating by category
Additional details
(A review of our Transatlantic Moments holiday)
My partner and I have cruised with several holiday companies before, both separately and together, so this is a reasonable and comparative review of our Thomson Celebration experience. Our intention here is to be fair and honest, explaining why certain aspects of the holiday were good and why others were appallingly bad … and ultimately why, taken as a whole, we would never consider buying another Thomson cruise package again. Everything that disappointed us during our holiday was entirely within Thomson’s control, which means they failed to meet our expectations on many occasions due to blatant incompetence, poor management, an inconsiderate attitude and a driven desire to put profit over customer satisfaction.
The Holiday Booking Experience
Cabin Review
Very basic, old and tatty. Broken power sockets. No fridge. Twin beds that CANNOT be moved together, despite what we were told at the booking stage, because they are bolted down. Adequate size, but more like a 3 star than a 5 star hotel room.