The ship is very poor and needs a full refit. Lots of toilets out of order, hazard tape on floor, viruses on board. Main dining room up selling of food now if you want quality. Long wait for tables in evening. The buffet areas close when they want them to, mainly roast chicken diner and curry both lunch and evening meal, choice of food is very poor. The headliners team do provide good shows but ...
3 days before we sailed, we were contacted by P&O who advised us that our cabin was no longer available and gave us an ultimatum of a downgrade to inside cabin with a 50% refund or cancel our holiday. We were left with no choice but to accept the downgrade. We booked this cruise in June 23. The ship itself is in a poor state and in desperate need of a refurb. The food was substandard. We we both ...
We flew from Gatwick to Tenerife to board the ship. The transfer to the north of the island was disorganised and chaotic. We waited two hours for the coach to pick us up. Finally arrived to a filthy cabin. Used bedding, dirty and dusty throughout the cabin but for me the smelly sheets and pillows were a step too far. Dirty shower, basin, toilet-bathroom was disgusting. After I complained it was ...
So disappointed, we are seasoned cruisers and booked this because it was inexpensive but really regret it now as ship is falling apart is not maintained and in our opinion dirty especially the public toilets where the tiles and skirting is full of grime. The food in the buffet is just awful and reminded of school diners, there is no bakery on board just reheat frozen bread. The food in the main ...
I have been with marella a few times. Never glamorous but used to be functional and efficient. Not now. The food in the main restaurants would appear to have come from a 1970’s prison ship and we had mild food poisoning after 2 nights. I know they are cost cutting but the cooking was amazingly bad. Maybe the worst I have ever seen in a commercial setting. The deep fried long hair in the calamari ...
We have been on P&O many times but this was the worst experience that we have ever had on a cruise. It was made worse by there being no cabin available for us on arrival. Our cabin was already occupied when we tried to enter it and so we had to hang around reception for hours whilst another cabin was found. Not a great start. I had booked a deluxe balcony cabin and was expecting a little luxury. ...
We chose this cruise because it was seven nights and days in the sun. It was also to celebrate my birthday on New Years Eve. As we had sailed on Azura before we were familiar with the ship.
We had requested a table for 8 for New Years Eve. We were given a table for two in a dark corner at the back of the ship. P&O were informed that this was a special birthday. No acknowledgment whatsoever. ...
Though our flight was on time, Norwegian's schedule got us to the Sun after check in had closed and not long before sailing. We were taken to guest services to sign medical forms and be given room cards, then left: no advice on finding our cabin, where there might still be food served, or anything else. The harassed young guest services lady moved on to the next arrival. We noticed then that there ...
After settling into our suite on December 9th we decided to go to a bar for a drink, we were a little surprised to find the only draught available was Fosters or Peroni, but as this was poolside, we thought little more of it. Later we visited Brodies Bar where the Bar Fittings showed the availability on draught of Marston’s Pedigree, Shipyard American Pale, John Smith’s Smooth, Fosters Lager, ...
We sailed on this ship before covid and it was fine,however the ship has gone downhill fast.
Bad bits
No cruise director
No orchestra
Stage shows poor
Lack of maintenance obvious with common areas tired and cabins clean but need a refresh,
The buffet is too small and the food is probably better in prison as for breakfast they have floating scrambled eggs , brown stuff they say ...