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Memphis Cruise Reviews

Cruiser Rating
31.5
10 reviews

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1-10 of 10 Memphis Cruise Reviews


1st Time ACL Tried Memphis Music, oh dear

Review for American Jazz to North America River

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Michaelene
10+ Cruises • Age 70s

We'd been on ACL once before & knew it was mucho dinero, but wanted to do Memphis-Nashville Music Cruise. This is the 1st yr ACL has attempted this route, & omigosh, the timing needs improvement! The brochure isn't nearly clear enough that you hafta get there EARLY to see the music sites in either town. They offer Graceland pre-cruise ($$$), but no Sun Studio or Memphis Rock & Soul tours, etc. ...
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Sail Date: August 2021


The overall cost is not worth the product

Review for American Queen to North America River

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Pamgoes
10+ Cruises • Age 60s

Pre-cruise: We arrived in Memphis a day before the boat was to depart and stayed at the Riverboat Company hotel, the downtown Sheraton. In spite of having read a few negative reviews, we were well pleased with the hospitality shown us by the staff from our first greeting by the bellmen, front desk staff, early check in provided, service in the restaurant for dinner (on our own), and the comfort ...
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Response from JaneF, Guest Relations Manager

Hi Pamgoes, Thank you so much for your review. Your thoughtful description is appreciated. It looks like there are a few areas where we missed the mark. We can’t get better without feedback...

Sail Date: December 2019


Great until we both got a stomach bug on the boat

Review for American Queen to North America River

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mmyeats
2-5 Cruises • Age 60s

We booked both a pre-cruise stay in Memphis and a post-cruise stay in New Orleans. They were great. We made use of the trolley passes in Memphis and visited several of the included attractions. The Sheraton hotel in Memphis was very nice. We appreciated that we could check in for the cruise at the hotel. Great idea! The cruise started out great. Soon we started to hear that guests were sick ...
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Response from JaneF, Guest Relations Manager

Hi mmyeats, We’re glad to hear that you overall enjoyed your cruise! So sorry you became ill. In accordance with CDC guidelines, American Queen Steamboat Company highly recommends that...

Sail Date: November 2019


Very disappointing

Review for American Duchess to North America River

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clive.kemp1
6-10 Cruises • Age 60s

We chose this cruise as a way of exploring the deep south in some luxury. It was very expensive at over £1000 per night per cabin but we thought that the quality of service would be at least equivalent to a European river cruise or an American sea cruise such as Holland America or Princess. It was nowhere near up to this standard, especially the catering and waiting staff. Firstly, the ...
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Response from JaneF, Guest Relations Manager

Dear clive.kemp1 Thank you for taking the time to submit your review. At American Queen Steamboat Company, we strive to create a memorable experience for our guests that exceeds all...

Sail Date: September 2018


Christmas holiday river cruise, Memphis to New Orleans

Review for American Duchess to U.S.A.

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scottfree
10+ Cruises • Age 80s

My wife and I have done 29 cruises, mostly ocean but several European river cruises. My wife likes new ships so we decided to do the American Duchess. Overall, the ship is fine but we seemed to notice that dinning room service was lacking. We couldn’t quite determine the problem. Not sure if the dinning room was poorly designed in that the tables were too far from the kitchen or maybe they ...
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Response from AlexL, Consumer Marketing Mgr. - AQSC

Hi scottfree, Thank you for taking the time to submit this review. All feedback is taken very seriously and used as a reference as we are continuously striving to improve our guest...

Sail Date: December 2017


Very underwhelmed - Maybe our expectations were too high

Review for America to North America River

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BradyWanderer
6-10 Cruises • Age 60s

We were very disappointed during this trip. Maybe we set our expectations too high but considering the cost of the cruise ($11,000 for 7 days), this trip lacked features and quality found in cruises costing much less. Dining room service: Waiters and waitresses were college kids with little to no experience. Every person we talked to were new to the industry within the last few weeks. None of ...
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Sail Date: July 2017


Great ship - poor shore excursion

Review for American Queen to North America River

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not ncl
10+ Cruises • Age 80s

This river cruise is quiet and enjoyable. Due to the vegetation and the dykes, there is very little to see unless you get off the boat each day. Pro - The American Queen is a clean, well groomed boat. Our cabin was on the 5th deck and it was everything you could want on a 7 day cruise. The crew is well trained, attentive to the needs of the passengers and seemed to really enjoy their jobs. I ...
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Sail Date: May 2017


Nice boat, great itinerary, poor service

Review for American Queen to North America River

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aaallison
10+ Cruises • Age 80s

Fortunately, we chose the cruise for the itinerary, not the customer service. First hint regarding the lack of attention to detail throughout was that although the travel agent asked the company to send the documents directly to us due to shortage of time, they were sent to the agent anyway. The boat (yes, paddle boats are just that) was very nice with comfortable staterooms and nice ...
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Sail Date: December 2016


Nottaway Plantation and Nachez

Review for American Queen to North America River

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JaneEllen
2-5 Cruises • Age 70s

This cruise was OK, but not as good as other cruises I have been on. Rooms were small and needed clocks. Would have preferred open dinner seating rather than assigned seats. Riverlorian was interesting, but day time activities for those not on special excursions were substandard. Being on the Mississippi River was interesting, but I would have preferred traveling during the daytime so that I ...
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Sail Date: December 2016


Average at best.

Review for American Queen to North America River

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Orlando td
2-5 Cruises • Age 60s

On a tour group..was staff tour director for cruise. This cruise was billed, like all American Queens...as a 5 star tour.....food, accommodations, activities. I'm giving it a 3 at best and that's pushing it. Nice enough people on board but lacking in some major areas: abysmal disembarking for guests...Many of whom need special assistance. Just incredulous at how poor a job was done . ..even ...
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Sail Date: June 2016

Traveled with disabled person


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