To Whom it May Concern:

On July 3rd my family and I embarked on a MSC Seaview of the Baltic departing from Kiel, Germany. This was our second cruise with MSC. The critical aspects of the cruise to include much of the staff, condition of the boat, and ports of call were all positive. Nonetheless, I do not plan to sail with MSC again in the future due to the management-level interactions I experienced. Ultimately, there was a blatant culture of unethical practices and poor customer service.

1). Booked Aurea package for thermal area access. Yes, I know we're in Covid times, but they managed to have the sauna portion partially open (albeit with a broken board, broken bucket w/out water and door that would not close in sauna), yet all other rooms and the hot tub were closed in the thermal area. When inquiring about the portion of money paid for services that were not operational, response from customer services manager was, "You should have known better due to Covid." I don't appreciate a "shame on me" response, when offerings are arbitrary and concessions should be made for services not rendered. Not to mention the booking reads, "Access to sauna and turkish baths" without any fine print. Also no drinks offered in the sauna area and towels have to be gotten from the front desk. Read more