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Crystal Symphony Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
323 Reviews

Jury is still out..

Crystal Symphony Cruise Review by amer_can

9 people found this helpful
Trip Details
  • Sail Date: Dec 2017
  • Destination: Africa
  • Cabin Type: Deluxe Stateroom with Large Picture Window

This cruise, Symphony/ So Africa was a bucket list add on to a remarkable safari experience..As the title says the jury is still out.. Pros; beautiful ship, great staff, super spa, casino that was fun but only successful for the casino owners HAHA. Awesome food. awesome venues for food and drink. Clergy aboard (a plus) Great evening enterainment, Good music. Several tours very good ie: 4x4 adventure in Walwis Bay. ***Now the cons--- The first night the toilet in 5024 developed an airlock. Overflowed all night and I stepped into ankle deep cold toilet water (clean???) in the am. Fortunately I was able to grab the counter and stop my fall. This overflow was corrected within the hour BUT no one called, messaged or knocked on my door to show any concern for the inconvenience.. Very poor customer relations! The activities that were available, knitting,, needlepoint, bridge were certainly not exciting Exercises and yoga were too early for me.. Gymn was usually pretty full. . Computer classes were of such a broad spectrum of ability that after feeling out of place for a couple I left. The staterooms at the edge of the Crystal reception area were very noisy, could use a door to separate Concierge desk out of earshot. Running out of champagne was inexcusable especially while So Africa has an acceptable bubbly right there. "Gentlemen Ambassadors" are a great idea but personalities should be vetted a little bit. One dinner at the solo table was enough (good dancers they might be). No solo events were provided not even a meet and greet venue. There were quite a few solos on board (poor cousins?) The ports of call were somewhat lacking in interest unless you were lined up for a tour and even then some complaints were heard. Shuttle services "into town" were disgusting as we were dropped off at substandard malls. Not even interesting malls and who wants to pay $$$ to be on a cruise that thinks a trip to a mall is appropriate.. In all it was a new experience for which I am grateful. I will cruise again and as often as my age (87) and physical condition will let me. Crystal? Maybe another try who knows but the cruise planners should do a little more planning and look a little more into their ports of call in this particular geographic area if the ships go that way again.. I see I am not alone in my comments re: solo travels Pay attention Crystal folks..Your prestigist position may diminish rapidly if cruisers note the negative comments that are on this board..

amer_can's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Deluxe Stateroom with Large Picture Window
Cabin D 5024

A little smaller than expected.. Suitcases did not fit under the bed. Went into the closet but thankfully I was solo. Noisy location right off reception/Crystal Plaza Good pillows, lumpy comforter. good mattress. Nice attendant , good hot water and shower. Only complaint was the toilet overflow and lack of concern or consideration from hotel manager/ public relations personnel.

Port & Shore Excursion Reviews

Cape Town

Capetown (except for the townships) is certainly not 3rd world. Lovely setting, clean and vibrant

Port Elizabeth

Tour was anything but easy.,. Up hill all the way..Nice however. It was a Sunday so no traffic.. Stopped at an historic hotel but no offer or opportunity for a cool drink.. It was hot. Guide somewhat indifferent..

Shakaland Zulu Village

. Zulu village as expected. Any cultural display is predictable as to events.

View All 6 Shakaland Zulu Village Reviews
Victoria Street Market

Noisy ,crowded. Many booths had made in china So African items,, Spices were interesting, colorful and plentiful.

View All 1 Victoria Street Market Reviews

Durban is a crowded dirty city.. Cultural artists gallery was 1 room of politically dominated paintings (!4 or 15) a second hand/antique shop and a workroom for locals to do beading..A bot. garden is a bot garden but the lunch was excellent..

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