Well....I figured Holland was on the upper end of the cruise lines so we booked a 7 day to Alaska on the Eurodam. I gotta tell you, I go on cruises to enjoy the hell out of the food. This was a MAJOR disappointment! I will say that the "sit down" Dining Room food overall was pretty good, but we like to do the buffet mostly. Holland (at least on this ship) has one of the crew "serving" ...
We chose this cruise because our local AAA office hosted a Holland America‘s presentation. One of the benefits they claim of booking with Holland America was that they were the only ship that actually docked at port, without having to tender passengers to land. This was actually not true, many other cruise ships were able to dock without tendering their passengers.
My first negative experience ...
I had just sailed this exact ship with the exact itinerary 9 months earlier, and noticed quite a few changes for the worse. As expected, the price of cruise\ing has increased dramatically in a very short period of time, which I could sorta live with, if I was still given the same product as before. This was not the case. In the pay restaurants (Pinnacle) you are limited to just one appetizer ...
Here are the issues that occurred.
We showed up for their fine dining and were told they did not have a reservation. I had the app on my phone as well and I could see the reservation at 6 pm on Friday, May 12, 2023. The staff did not offer to double check, call anyone or offer an alternative, We were not able to participate in that special event due to an error on Holland America’s ...
Our fourth cruise with HAL and second on the Eurodam with family in the next cabin and our first cruise since COVID hit. We had no idea things were this bad in the Industry that they were nickel and diming passengers every time you turned around. First time we had ever seen up charging for meals in the MDR and extra tip chits every time you ordered a drink with the drink package. Even the ...
Over 25 cruises, several on HAL. We find the HAL product much diminished. Menus downgraded, although the food was better than an October cruise. Same menu every sea day for lunch. Almost every beef dish, including potroast, very tough, even in the Pinnacle. Entertainment was good and bad. Comedians performed in the BBKing's. You had to get there an hour before to get a seat. On our 10 ...
This was our fourth Holland America cruise, and HAL had become our favorite line. But we will not set foot on Eurodam again. It is worn and going downhill. In need of a renovation soon. I paid for "Have it All" for our entire family of eleven, and WiFi connectivity was the worst we have ever experienced. That was extremely frustrating. In fact, we couldn't download our photos because ...
The cruise got off to a rocky start before we even embarked. Holland canceled the cruise we booked and put us on a different ship with a new departure date necessitating a change in our pre cruise stay and dining reservations.
Soon after departing Seattle at the start of the cruise a passenger had a medical emergency which delayed arrival at our first port of call which resulted in a lot of ...
Embarkation went fine .
The ship was clean and fresh.
Our cabin was comfortable.
Our cabin attendants were great. They got you anything you wanted or needed.
We opted for anytime dining and were usually seared within 15 minutes.
The food was very good with a good selection. If you don’t want to try anything there is always the classic menu available with steak, chicken or fish. all ...
This is our 4th cruise this year. First cruise with HAL. We were in a Neptune suite.
I will start with the things that were nice - friendly people, efficient embarkation and disembarkation, the food in the Pinnacle (cost extra) restaurant was good.
MY opinions:
Food and dining: Overall choices timing and availability of food was poor. Whenever I went to the Lido Market they were ...