We chose infinity after traveling on solstice and we're very impressed. Sadly the infinity is no where near the same class. It is shabby and much of the decks are rusty.
The food in main dining room can only be described as school dinner type food. Very little choice and basic . The entertainment in bars is again very basic with little audience engagement.
The staff work very hard but ...
main dining room service was excellent. Food was just ok. there were options every day for grilled salmon and chicken. steak looked burnt and very thin. menu was not very exciting. one night's options included duck, lobster, beef wellington, and lamb. other nights not as exciting. servers were excellent and very accommodating. wine steward very helpful and ready to assist us every night. cabin ...
The Heating did not work and there was loud constant noise in the cabin. Other passengers also experienced similar problems . Guest relations were aware of this but presented as though this was the first time it had happened. Technicians tried to fix this but this resulting in a burning smell throughout. We were then offered an indoor cabin with even louder noise issues than the previous one. ...
Ship is badly in need of an update and suffered numerous mechanical and scheduling issues on the 10 Night Spain/Portugal trip.
Staff did their best but seem to be significantly under-staffed compared to pre-Covid levels so service siffers. Persian Garden was only 25% operational and priority embarkation seems to be only available at beginning and end of cruise.
The cost of the Retreat is ...
The cruise was meant to be a relaxing break and booked a Concierge cabin that was partially obscured.
On boarding we were left to our own devices, no assistance in finding our way to the cabin and when in the cabin no information on or where the welcome aboard lunch was being held. The concierge cabin was no different to other standard balcony cabins. The glass in the veranda had a crack ...
We had to change rooms three times due to noise above our cabin. Theater was too small for the number of guests on board. My wife and I had to sit apart due to lack of seats. Too many people with long lines everywhere. The infinity balcony was a large window that opened halfway. Very disappointed in design of ship. In Oceanview cafe seats were hard to get and we returned to our cabin to eat. ...
The ship is nice.
I had a solo cabin which was very good/comfortable for 1 person.
The service on the ship was good, The ship is very clean.
The unlimited internet package was fast.
I could not eat the food in the main restaurants. The quality was not acceptable.
Breakfast however was ok. But its ridiculous that you have to pay for a cappuccino for Breakfast.
The drinks ...
Itinerary made it worth going.
Have been on Infinity in the past, ( and other Celebrity ship's ) and we noted a drastic drop in menu standard at main dining room. The confirmed late dining had gone missing in the reservation, and we had to negotiate a bit to get a set table. Waiter service was inadequate. Each night we waited a very long time for everything. Shortage of staff or they are not ...
Having been on the Solstice class ships on four different cruises, nothing prepared us for this older kind of ship at full capacity! Okay, the ship is old, we expected that but the public places are well kept up and the food is fine too. However, the great aspects of a Celebrity cruise are missing, and the constant negatives of Celebrity are worse here than on the solstice class ships. I mention: ...
Celebrity has positioned itself as a premium cruise line, but candidly, I'd put it on the same level as RCCL, NCL, and a little above Carnival.
Dining - My main concern relates to the quality of fare in the main dining room. The food was well prepared for what it was, but there was a lot of chicken and beef on offer. Unless it was offered on a night when we were in a specialty restaurant, ...