Spent far too much time and energy planning this cruise and cruise tour. The web site and app. is not user friendly and response time is hit and miss likely causing us to book our next cruise with another company. Otherwise I would have rated this cruise a solid 4, maybe even 5.
However, The logisistics and on board and on land service was excellent at all levels. This was our 2nd Alaska ...
This was our 10th cruise, first on HAL and first to Alaska. We are active 60+ "young adults". We traveled with my brother and his wife. Their first time on HAL and in Alaska. Trip started at Anchorage airport with bus to Westmark Hotel for a night. Would not stay there again. Think Motel 6. HAL should be ashamed to put customers up there. Next day took a bus to McKinley Resort Chalet at Denali. ...
There's a lot of things that made this entire experience not enjoyable from the beginning. Dealing with customer service is almost nonexistent. They do not reply to emails, when you cancel things on their website there's no way to tell if you're due reimbursement, where it goes, and their methodology for giving onboard credit versus a refund and when they issue is vague at best. We were due ...
We chose Princess for Alaska because we wanted to do land and sea; Denali and Glacier Bay National Park. Princess was impressively responsive in regards to assisting after flights got canceled.We had a mini suite room onboard and it was definitely the best cabin we have ever had - spacious with a beautiful balcony, which you 100% want for an Alaskan cruise if you can at all swing it.
On the ...
Wanted to do the Alaskan itinerary and chose Princess because they have such a huge stake in Alaska. This was also our 4th cruise with Princess and had a pretty good experience in the past. We stayed in 4 different properties over the 5 day land tour, which was a little tiring, but we knew that going into the trip. All of the coach drivers were amazing! The pre-arranged land excursions were ...
My wife and I really enjoy cruising. We have done this itinerary in 2008 and joined friends again. We did 4 days into Alaska staying at the Princess lodges around Denali which are very nice.
Take the train (Princess sightseeing car) from Denali to Whitter and board the ship. The ship is older and dated, worn. the service is very good , food is very good, dining offerings are very ...
We chose a Princess cruise thinking we were selecting a top shelf experience. Sadly, the cruise experience was less than we were hoping for.
On a positive note, the highlight of the cruise was the on-board staff. They were kind and gracious at every interaction.
The ship itself was mostly tired and showing its age despite a recent retrofit. A bright spot was the fitness center. it ...
After we had booked this cruise months in advance, we received disturbing news. We were informed that we were on our own at debarkation as far as COVID testing. Up until this notification we were led to believe testing would be provided before our flight home. Several hundred people had to scramble to get a covid test before we could fly home from Vancouver. The cruise would have been much more ...
Princess Land and Cruise Tour, May 15-25, 2022
This review will cover our most recent cruise vacation. It was a long planned 10-day land and cruise combination trip to Alaska. We expected a pleasant trouble free and relaxing post-Covid vacation hosted by what is widely considered to be the premier purveyor of such trips, Princess Cruise Lines. Spoiler Alert! It was not to be.
This was ...
We enjoyed the destination and staff, but there are any number of areas that need to be improved. Entertainment, food quality and the land cruise portion come to mind. However, the glaciers and landmass so spectacular its difficult not to be in awe - so definitely visit Alaska.
The land portion was spectacular in terms of the natural beauty (and we hit the perfect time for fall leaf color). ...