Scenic River Scenic Crystal River Cruises Reviews

4.5 / 5.0
88 reviews
This photo is at the confluence of the Moselle and the Rhine at Koblenz.
Photo Credit: CCCameron2023
Winner podium at Hockenheim F1 tour.
Photo Credit: ZoeBear
Singing Fishermen
Photo Credit: TwoTwos
Moored at Amsterdam
Photo Credit: TwoTwos
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Cruiser Rating
4.3
Very Good
88 reviews
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1-10 of 11 Scenic River Scenic Crystal River Cruises Reviews


Scenic not up to the standard expected

Review for a Europe - River Cruise Cruise on Scenic Crystal

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Disappointedclient
2-5 Cruises • Age 70s

023 Scenic Cruise from Basel to Amsterdam DEPARTURE DATE 25/9/2023 COMMENTS. My wife and I have recently returned from completing the tour above and offer the following thoughts your consideration. We completed our first ever river cruise in 2022 with Emerald, going from Amsterdam to Budapest. We enjoyed it very much and therefore decided to cruise again. This year the date of a ...
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Sail Date: September 2023


Hoping to be top of the tree, but needs improvement.

Review for a Europe - River Cruise Cruise on Scenic Crystal

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wblane
6-10 Cruises • Age 70s

This was a nostalgic visit to places we had already visited and were familiar with. The cruise was sold to us as being of superior quality, but at a fantastic price. On two evenings at dinner our order was taken quite quickly, but we waited more than an hour and half to receive our main course. I indicated the problem to the hotel manager, Bogdan, on the first occasion, but the situation was ...
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Sail Date: April 2023


Over-sold, Under-delivered

Review for a Europe - River Cruise Cruise on Scenic Crystal

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TwoTwos
6-10 Cruises • Age 70s

This was our first cruise with Scenic, having been influenced by their claim to provide “Luxury cruising” and wishing to enjoy a little more pampering. Not being wedded to any cruise line in particular, I do feel able to make comparisons with other companies, so let’s get started: BOOKING Booking our cruise was quick and easy. No surprise there, it’s always easier to gain attention when ...
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Sail Date: July 2022


Definitely not 5 star

Review for a Europe - River Cruise Cruise on Scenic Crystal

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Missilemary2
2-5 Cruises • Age 70s

We chose this cruise based on the marketing done by scenic and had expectations of a five star luxury cruise. This was not the case, the air conditioning on the ship was inconsistent in the lounge and the bar service was slow with inattentive servers. The first time we called our “butler”, there was no answer. Apparently, they are also waiters and thus not always readily available. The ...
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Sail Date: June 2019


Older ship and old age group

Review for a Europe - All Cruise on Scenic Crystal

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JaimeB
10+ Cruises • Age 50s

We booked this on our travel agents recommendation, as we told her that we wanted a 5+ star experience and the best ship/company. Also, this was our first river cruise. We've done about a dozen ocean cruises on various lines. Needless to say we were quite disappointed. Overall the staff on board was great. Super friendly, accommodating and tried really hard. The ship itself is old, ...
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Sail Date: June 2019


Cruise line is over rated

Review for a Europe - River Cruise Cruise on Scenic Crystal

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ds.offenbacher
6-10 Cruises • Age 60s

We did a European river boat cruise with Scenic. With river cruises you need to be aware that if river levels are either to high or to low your cruise may become a bus tour. We were very fortunate that we were able to go all the way from Budapest to Amsterdam. The ports we came to were all beautiful and full of history. Our ships cruise director did a wonderful job. Scenic gears there ...
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Sail Date: August 2018


Not as advertised in some respects

Review for a Europe - All Cruise on Scenic Crystal

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turner valley
First Time Cruiser • Age 50s

We chose this cruise because we wanted to do a Rhine cruise, due to advertising and based on recommendations from the travel agency. Embarkation went smoothly and the cabin was comfortable in every respect. However, while we had been informed that we could be moored next to other cruise ships and there would be passengers crossing our ship to get on and off board, we were not told that about 1/3 ...
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Response from FionaB, The Scenic Team

Dear turner valley, Thank you for your review and we are sorry to hear that you found the dining disappointing and also the lack of privacy and views from your balcony when docked. Due to...

Sail Date: May 2018


Very all inclusive but a disappointment

Review for a Europe - River Cruise Cruise on Scenic Crystal

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midlifemadness
10+ Cruises • Age 70s

We chose this cruise because Scenic had reputation for being very high end and truly all inclusive. It lived up to the all inclusive. The trip actually sailed on July 17, 2017. We were supposed to sail on the Jade but due to low water levels this ship was substituted. The ship was tired looking and needed a refresh. The carpet in our cabin was frayed and coming up. The gourmet food was anything ...
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Sail Date: July 2017


"Not Five Star Luxury" and the evening meals were a let down.

Review for a Europe - River Cruise Cruise on Scenic Crystal

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Wilains
6-10 Cruises • Age 60s

The fantastic TV advertising sucked us in. The Double Tree Hilton in Amsterdam --- the recommended hotel by Scenic, was too expensive for what it offered. Look around & find one which will give you better value for money. Don't fall for the butler service & bar fridge in cabin gimmicks. The bar fridge sounds good but you can be served drinks at any time on the ship. We didn't have one drink ...
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Response from FionaB, The Scenic Team

Dear Wilains, Thank you for your review and I am very sorry to hear that this was not the five star luxury cruise you were expecting. The evening meals you described does not sound like the...

Sail Date: April 2017


Day tours not up to standard

Review for a Europe - River Cruise Cruise on Scenic Crystal

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nothappydoc
First Time Cruiser • Age 50s

Cruise chosen to see towns which would not otherwise be visited. The day tours were not run for the benefit of cruisers. They were often too short, almost as if Scenic really didn't want to run and pay for them. They often left people for long hours waiting for transport, or having to walk long distances to get back to a transport point. A longer tour would have given the cruisers a much ...
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Sail Date: August 2016


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