Royal Caribbean Stockholm Cruise Reviews

We were both looking forward to this cruise as we had never been to the Baltic countries but our experience on board the ship and subsequent dealings with Royal Caribbean " Executive Office" has left us very negative about the attitude of RC to customer issues. Our concerns began when it took 4 weeks for RC to answer a question about transport from the ship at the end of the cruise to the ...

The itinerary is tempting and each location has plenty to see. However, do it with another cruise company. Royal Caribbean's crew on this ship has no care or concern for the pleasure of their guests or allowing for the easy resolution of problems encountered. The food is lackluster and the dining staff has no particular desire to either provide better quality of food or service. We did not ...

Rude staff, poor service, very unresponsive to needs. Food quality was very bad. Breakfast: Orders that had any variation from the menu, for example no cheese on my egg, were often wrong because the staff did not understand english well. It took may attempts to fix wrong orders. It took 25 minutes to get a cup of coffee in the dinning room. Orders were missing toasts. The list goes ...

Royal Caribbean was so disappointing this time around. The staff did not seem sympathetic to our plight of lost luggage, and assured us that we would be able to shop for clothes on our excursions. We were not able to shop for any essentials on our excursions as we only went to souvenir shops. I suggested that Royal help us find a way to get to shopping and they did not. All they were able to ...

My 14 night Baltic cruise during the summer of 2015 with Royal Caribbean on the Serenade Seas was two different experiences. The Ports of Call and the ship herself were a 5 Star experience. Royal Caribbean as a company provided a 1 Star Experience…below WOW! The ship has a capacity of 2,500 passengers and 900 crew. This was my 2nd Cruise after my Mediterranean cruise on a competitor’s ship ...

I recently went on the Vision of the Seas for a 7 day St. Petersburg cruise. The title that was given by Royal Caribbean. At embarkation, the ship was in shabby condition. The chairs on the pool deck around the tables were scratched up and torn, besides being uncomfortable. The rest of the ship was in similar condition from the carpets being stained and just generally rundown. Our cabin had ...

Cruise Review Embarkation in Stockholm was a breeze so we had a very temporary sense of happiness entering the ship. But once we got on, understand I am an interior decorator and my husband and I own a furniture store and interior design business, I was appalled. For lack of a better word, I will just call it ugly. The design is so dated, it is a crime, as my husband put it. But worse than the ...