People probably are thinking about booking cruises again with decreasing Covid cases and spring coming. We would like to share our experience with American Cruise Lines – specifically the unsanitary conditions and lack of maintenance on the Independence.
On August 28, 2021, we departed from Portland, Maine (Stateroom 311). Positive features of the cruise include: (1) the delicious food and food ...
This cruise ship, Independence of the American Cruise Lines was the worst ship I have ever been on and I have been on quite a few cruises. Our room was very dirty; huge stains on the carpet; furniture that you would not even attempt to sit in; bathroom was also very dirty. Housekeeping was minimal at best.
The ship broke down, one generator totally died and the other one was getting close ...
We chose this cruise to be with our aging parents. The good news: nobody died. The bad news: we had to live through a week of noisy nights, cheap over cooked or processed food, missed excursions, and cheap accommodations.
We arrived at ports only to be told we could not disembark because of weather. Our itinerary changed with no notice as the staff made poor decisions about excursions. It was ...
For anyone relying on a wheelchair, beware. There were steps to navigate during initial boarding; the day trips were unavailable to us because 5 of the stops we anchored in the harbor and the small boat used to get us to the mainland had steps; and if we were able to get to land, the tour busses were not wheelchair accessible. There were layers of problems getting off and on the boat so even if we ...
I don't know where to start. Everything was really filthy. This includes but not limited to the carpets, furniture, common areas, etc. The furniture felt like we were staying in a dirty hospital room. To make matters worse, the ship left a port and sailed into a storm with 15 foot swells. The captain new this storm was there as the crew boarded the windows on the entire first deck. This occurred ...
Friends had travelled on river cruises in Europe and wanted to try US cruises. We knew that they were more money than larges cruise ships but American Cruise Lines advertised that we would get professional and top rated service. This was not the case as young college students that did the housekeeping and waited in the dining room had a 1 week training [as told to us] and were going back to ...
The Pearl Mist is an accident waiting to happen. The average age passenger is somewhere north of 75 and many of them use walkers, canes and wheelchairs. The current lifeboat procedure calls for passengers to "muster" in the dining room on the first deck then proceed to the fourth deck to actually board their lifeboats. If you make the general assumption that a real "abandon ship" drill would ...