Cruised on the Mississippi River, started in New Orleans and ended in Memphis. The cruise itself was great, no complaints and enjoyed cruising with predominately an older, more mature crowd. Ship is not recommended for someone traveling with small children or teenagers. Food was excellent and crew was very accommodating for my Celiac food allergy. Menu in the fine dining was clearly marked for ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! While we are disappointed to hear about the misinformation and long wait times, we're glad that you enjoyed your Mississippi River cruise with us. We will make...
Just came back from our first river cruise aboard the "American Queen" on the Lower Mississippi..
Pros:
Fantastic staff and fellow cruisers.
Better quality food than say Carnival
All inclusive
Laid back and comfortable atmosphere.
All American speaking crew is a BIG plus as it limits communication issues.
Great Bang for the Buck!
Cons:
Boat could use better maintenance ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for your feedback! We're so glad to hear that you enjoyed your time on American Queen. While we're disappointed to hear about the included shorex, boat condition, and food, we will...
From the beginning a Disaster
Boarding through a dirty port gangway
Very weak welcome aboard
Dirty Boat
Sparse crew
Boat broke did not go for two days
Food awful and cold
Bars terrible
Only 3 not open most of the time
Only two bartenders
Dirty glasses everywhere
food, dirt on decks
Cigarettes' buts on floor
Housekeeper sporadic
Ports ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi cmichaelcornely! We are disappointed to hear that you found many parts of the sailing disappointing. We have passed your feedback along to our team....
This was a bucket list holiday for my husband and I travelling from Minneapolis, Minnesota to New Orleans. We paid over ÂŁ6000 each for a 14 day holiday - a majority of Americans paid $20,000 per cabin.
We travelled from Redwing Minneapolis to New Orleans in an inside cabin. This was the cheapest cabin available. Our holiday started on 12th September and ended 26th September 2022.
The weather ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Fesey! Thank you taking the time to leave a review. We are disappointed to hear about the problems with staff, food, and cancellations. We will pass the feedback along to our team....
To start with, I tried to find Minneapolis or Red Wing as the embarkation port but was unable to find it in the drop down and it wouldn't let me enter either cities.
1. We only got travel documents after our travel agent called them days before the cruise. I guess this should have been an omen.
2. The cabin had a large patio but was mostly usuable due to their being no shade from noon to ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Welikecruzng! Thank you for taking the time to leave a review. We are disappointed to hear about the missed stops, internet situation, among other things you mentioned. We will pass the...
American queen River cruise, NOLA to Memphis. June -26-July 4, 2022
After years of ocean voyages, we experienced our first River cruise!
One night hotel and Transfer to boat included
We booked one extra night ourselves
We had a Nola tour. On boarding day, Very good info. Three stops.
Then Transfer to ship after tour
Our buses and drivers stay with us the entire time, they drive ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello IamAlyce! Thank you for your feedback and kind words. We are glad to hear that you enjoyed your time sailing on American Queen. We hope to see you back on the river soon!...
For the first 4 days they were so short staffed that it was buffet only! So sick of eating lukewarm food and mass produced! Then they brought on enough workers to have service, at dinner only! Also all their other boats are fully staffed, heard that from a inside source.
One bartender per bar, when they were open, should have had at least two, long lines. Wine offered? Maybe 8 types, and I can ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello Shortyman! We appreciate you taking the time to leave us feedback. We are disappointed to hear that you did not enjoy many aspects of the cruise, such as the food, wine, and service. We...
This cruise was booked in 2019 for sailing in 2020, but eventually we did it in April 2022. New Orleans to Memphis.
Check in at the Hilton Riverside the day before, plus Covid test, was straightforward. We did not stay at the Hilton, but on departure day made our way to the Hilton by cab. We had booked the pre-cruise excursion, which was excellent. Amusing and informative guide for a 4 hour ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi AliWood! We appreciate you taking the time to leave us a review. We are disappointed to hear about a lack of communication about The River Grill and bar. We are glad you enjoyed some ports...
We had been on this lines American countess in the northwest 2 years ago and had a wonderful time. With all of the Covid precautions we felt very comfortable. The ship was lovely, but the trip began with a mechanical problem that held us over in New Orleans for an extra day. Being experienced cruisers we did not find this upsetting, besides, an extra day in New Orleans is a bonus. I do have to ...
I have been on over 20 cruises and I believe I can evaluate from experience
This was the worst cruise that I have ever been on.
The irony is that that Cruise line did not care
These were the low points;
BOAT dirty. I have dozens of photos of filth, cigarette butts, dirty dishes and glasses.
The Boat went no where at the start because it broke and they told us nothing.
They ...