The actual cruise with MSC was lovely but not sure I would be confident in booking with them again due to appalling customer service and organisation. Firstly MSC cancelled our cruise saying they would reimburse us for expenses in reorganising our holiday around the new cruise dates. In the end they refused to reinburse for all our out of pocket expenses. They only paid us for two nights non ...
I have a child and this cruise offered interesting places, at the right time, offering a kids club..
While the rooms were clean and neat and the food ok, the real downside was our noisy cabin right above a night club disco.
They were unable to move anyone and as the bass was so strong and volume so loud I tried to have the music level lowered. There was lip service paid to my complaint, ...
My husband and I booked this cruise Aug 28-Sept 7 - it had a great itinerary which is the only reason we chose it. We are older (64) so booked the Aurea Suite which included quite a lot and alcohol. There are so many kids on this ship, it wasn't funny. I gather kids travel free. This cruise started in Florence (Livorno), worst port ever. We were supposed to get priority status with our booking, ...
Embarkation and disembarkation went smoothly, but probably because people were getting on/off in different ports.
Our cabin was ready by 11.30. We had someone elses luggage delivered to our cabin. Sorted out fairly quickly.
Cabin was clean and our steward was friendly and efficient.
The public areas were quite nice. Quite crowded in the evening.
The food was of very poor quality and ...
This was my 25th cruise. My third with Celebrity. The ship was in good condition. We found are ocean view cabin to be very clean, with ample closet space and plenty of light and mirrors. The crew was extremely friendly. We were constantly greeted by staff. The officers were also quite visible through out the cruise.
We had "select dining" and never had to wait for a table. The Waite staff was ...
My wife and I are in our 50s and have been cruising now for a while with an increased emphasis in the past couple years. We have cruised Celebrity before on Connie as well as Princess, RCI, and Carnival. This was our longest cruise by far as our previous long cruise was a 10 day Caribbean. It was our first transatlantic and our first foray into Mediterranean cruising as well.
We flew into Rome 3 ...
Holland America enabled us to enjoy a first class, once-in-a-lifetime adventure for my daughter (graduating High School) and the total cost was less than one might expect to spend for a week in Europe. The service was excellent throughout the ship with delicious food, tasteful decor, great entertainment and a fun teen club for my daughter (17). With so many exciting ports to explore (18 ports in ...
I have just returned yesterday 18th November 2013 from a very disappointing seven night cruise on the Costa Serena. We were picked up from our hotel at 1100 and taken to Civitavecchia to board the ship. When we got there we were herded into a large shed and found out ship couldn't dock and had gone to Naples. No Costa staff told us anything, a woman got on our bus spoke only in Italian which ...