I booked my first river cruise on the Lower Mississippi River for March 2023 back in May 2022 on the American Countess. I was concerned about what level of service to expect given the pandemic. I proceeded hoping that things would settle down back towards normal as the embarkation date approached. I am a manual wheelchair user and require an ADA cabin. I knew the number of accommodating cabins ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thank you for the feedback and your kind words. We are disappointed to hear that some of the food was at a less than ideal temperature. We will make sure we pass this along to the American...
My father-in-law had heard our "river stories" as we came home from other American Cruise Line vacations. (We are ALL IN for small ship cruising!) At the last minute, two weeks before the proposed sailing, we asked him if he wanted to come for his 96th (he is a medical marvel!) birthday. He 'fretted' about whether he would be able to handle the tours and the airport travel. 4 days before we ...
I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best.
One stop (can’t call it a port) not planned, had NO services! We needed ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....
We had talked about a Mississippi River cruise for years, and finally decided to do it. The cruise lived up to our expectations and then some!
The pre-cruise process was a little confusing and disorganized, but we appreciated the Covid testing, knowing everyone onboard had tested negative. The Peabody may be a grand old hotel, but the rooms are small and the bathrooms even smaller. We were ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi MTMeg! We are so happy to hear that you enjoyed your voyage with us on American Countess. We will pass your feedback along to the vessel. We hope to welcome you back aboard in the future!...
First time trying a Mississippi River cruise after taking over 12 ocean cruises. The itinerary of Memphis to New Orleans was my main reason for choosing this cruise. Flying into Memphis the cruise included an overnight stay at The Peabody Hotel. Took taxi to airport, cost of $39.50 plus tip seemed high but efficient. The Peabody is a grand lady and was glad to stay there but my room extremely ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello Hndbg Qn! Thank you for taking the time to leave us a review. We appreciate your kind words and are glad that you enjoyed the room service, dining room food, ports of call, and...
In March 2022 My husband and I took a wonderful Cruise on American CruiseLine. The trip was on the American Heritage, and we traveled down the Mississippi River from Memphis to New Orleans.
We began our trip exploring on our own. I wish I had taken the precruise option. Many people I met did and had an awesome experience. We visited a few places on our own. We went to Sun Studios, and Beale ...
So many previous passengers had recommended American Cruise Line ships that I had to see for myself. River cruising has always been one of my favorite vacations. ACL topped them all . The dining was superb serving the most thought- through meals every day morning, noon and night. The waiters were so attentive and informative about everything being served. The dining room as well as the ...
Wanted a history cruise of Mississippi.... Went on Viking Volga River Russia, Seabourn to Alaska both 4 to 5 STARS
American Cruise lines a poor 5th
Food and entertainment totally inadequate and poor
Staff new and helpful and truing but with what they are given cannot' perform
We booked last year and our cruise was cancel due to COVID
ACL offered a 50% REFUND OR a credit for the same ...
I chose this cruise because it had always been a dream of mine to cruise the Mississippi on a sternwheeler. I made it specific to my on-line discount travel clearinghouse that it had always been my dream. Firstly, American Queen failed to disclose the condition of the ship even though they had advance notice that the sternwheel had fallen off on a previous itinerary. This notice had been shared ...
Response from BriannaH, Guest Relations @American Queen Voyages
MECR2020,
We are very truly sorry for your experience. This is certainly not how we expect anyone to experience our river cruises. We did send notification about the paddlewheel ahead of...
Over the recent Christmas holiday, we had the privilege of cruising on the Grand American Queen Steamboat. We cannot say enough about how much we enjoyed the experience.
The staff and crew went out of their way to provide an absolutely wonderful experience. There was some minor improvements necessary in some areas, but what holiday would be complete if everything was perfect.
Ship – They ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi jandcinpa,
What a kind review! What really stands out is your comments about our genuine hospitality. Our crew is our heart.
Regarding the HOHO’s, Christmas time shopping on the lower...
Sail Date: December 2019
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