The American Queen was unorganised, some of the staff did not know what to do, shortage of staff in dining room, so bad we used the buffet like lots of other guests . The ldea looks good but it's not up to standard, we fought hard for a full refund receiving £1000 only. I can't think of anything good to say. The most expensive mistake we have ever made as we have traveled the world with several ...
Response from BriannaH, Guest Relations @American Queen Voyages
Thanks for the feedback! We are disappointed to hear that you did not enjoy your time on American Queen. We have noted your feedback on the dining room staff and unorganized Crew and will...
We sailed Oct 2022. We were looking forward to MSY - MEM. The line can’t control the river. The day before we were supposed to fly to MSY, we were notified they couldn’t sail south of MEM because the river levels were too low so we needed to change our flight reservations to MEM. We were promised a refund for any change fees w/in 4 - 6 weeks. Fortunately, our Tours By Locals day trip and our ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello! Thank you for taking the time to leave a review. We are disappointed to hear that you did not have a great experience on American Countess and that the refund process is lengthy. We...
I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best.
One stop (can’t call it a port) not planned, had NO services! We needed ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....
Wanted a history cruise of Mississippi.... Went on Viking Volga River Russia, Seabourn to Alaska both 4 to 5 STARS
American Cruise lines a poor 5th
Food and entertainment totally inadequate and poor
Staff new and helpful and truing but with what they are given cannot' perform
We booked last year and our cruise was cancel due to COVID
ACL offered a 50% REFUND OR a credit for the same ...
I chose this cruise because it had always been a dream of mine to cruise the Mississippi on a sternwheeler. I made it specific to my on-line discount travel clearinghouse that it had always been my dream. Firstly, American Queen failed to disclose the condition of the ship even though they had advance notice that the sternwheel had fallen off on a previous itinerary. This notice had been shared ...
Response from BriannaH, Guest Relations @American Queen Voyages
MECR2020,
We are very truly sorry for your experience. This is certainly not how we expect anyone to experience our river cruises. We did send notification about the paddlewheel ahead of...
We selected this cruise as we were traveling with 2 other couples who live on our street. This is not the best of the ships in this line but selected as one couple needed a lower cost cruise. Rooms small and cramped and flooded during rains. Employees who work hard were up at 5am pushing rainwater off deck, but the problem, aside from the noise, was that water was pushed inside the ...
Dear CAlgee,
American Queen Steamboat Company cares about their guests and their feedback is extremely important to us. We would like the opportunity to discuss this with you if you would...