Pre-cruise:
We arrived in Memphis a day before the boat was to depart and stayed at the Riverboat Company hotel, the downtown Sheraton. In spite of having read a few negative reviews, we were well pleased with the hospitality shown us by the staff from our first greeting by the bellmen, front desk staff, early check in provided, service in the restaurant for dinner (on our own), and the comfort ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Pamgoes,
Thank you so much for your review. Your thoughtful description is appreciated. It looks like there are a few areas where we missed the mark. We can’t get better without feedback...
We booked both a pre-cruise stay in Memphis and a post-cruise stay in New Orleans. They were great. We made use of the trolley passes in Memphis and visited several of the included attractions. The Sheraton hotel in Memphis was very nice. We appreciated that we could check in for the cruise at the hotel. Great idea!
The cruise started out great. Soon we started to hear that guests were sick ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi mmyeats,
We’re glad to hear that you overall enjoyed your cruise! So sorry you became ill.
In accordance with CDC guidelines, American Queen Steamboat Company highly recommends that...
We chose this cruise as a way of exploring the deep south in some luxury. It was very expensive at over £1000 per night per cabin but we thought that the quality of service would be at least equivalent to a European river cruise or an American sea cruise such as Holland America or Princess. It was nowhere near up to this standard, especially the catering and waiting staff.
Firstly, the ...
Dear clive.kemp1
Thank you for taking the time to submit your review. At American Queen Steamboat Company, we strive to create a memorable experience for our guests that exceeds all...
My wife and I have done 29 cruises, mostly ocean but several European river cruises. My wife likes new ships so we decided to do the American Duchess. Overall, the ship is fine but we seemed to notice that dinning room service was lacking. We couldn’t quite determine the problem. Not sure if the dinning room was poorly designed in that the tables were too far from the kitchen or maybe they ...
Response from AlexL, Consumer Marketing Mgr. - AQSC
Hi scottfree,
Thank you for taking the time to submit this review. All feedback is taken very seriously and used as a reference as we are continuously striving to improve our guest...
This river cruise is quiet and enjoyable. Due to the vegetation and the dykes, there is very little to see unless you get off the boat each day.
Pro - The American Queen is a clean, well groomed boat. Our cabin was on the 5th deck and it was everything you could want on a 7 day cruise. The crew is well trained, attentive to the needs of the passengers and seemed to really enjoy their jobs. I ...
Fortunately, we chose the cruise for the itinerary, not the customer service. First hint regarding the lack of attention to detail throughout was that although the travel agent asked the company to send the documents directly to us due to shortage of time, they were sent to the agent anyway. The boat (yes, paddle boats are just that) was very nice with comfortable staterooms and nice ...
This cruise was OK, but not as good as other cruises I have been on. Rooms were small and needed clocks. Would have preferred open dinner seating rather than assigned seats. Riverlorian was interesting, but day time activities for those not on special excursions were substandard. Being on the Mississippi River was interesting, but I would have preferred traveling during the daytime so that I ...
On a tour group..was staff tour director for cruise. This cruise was billed, like all American Queens...as a 5 star tour.....food, accommodations, activities. I'm giving it a 3 at best and that's pushing it. Nice enough people on board but lacking in some major areas: abysmal disembarking for guests...Many of whom need special assistance. Just incredulous at how poor a job was done . ..even ...