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Sail Date: February 2019
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After ... Read More
We are incredulous about the service on this ship: friendly, attentitive, and conscientious. Each person we see greets us warmly and with authenticity. The waiters learn your names within a day or two and treat you like royalty. After five days of being at sea, there is no let up in the attention to detail and graciousness. The food is generally quite good; the sushi bar is excellent and Manfredi's is uniformly delicious. We regret getting the silver spirits package however because one of us drinks only wine and the included wines listed are sub-par. The hard liquor choices on the other hand are wide-ranging and more than sufficient! Silver Spirits runs about $20/day and covers drinks up to $15, which is the price we normally pay for a single servings of wine so we thought we'd be okay, but were quickly disappointed. Next time we'll know or bring our bottles onboard which they permit. Love the ship, the room to spread out and the wifi has been terrific! Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise because it fit perfectly into our schedule. The cruise itself was wonderful. We loved all the ports and excursions. The only problem was the food. The whole reason we switched from Royal to Norwegian was the food. ... Read More
We chose this cruise because it fit perfectly into our schedule. The cruise itself was wonderful. We loved all the ports and excursions. The only problem was the food. The whole reason we switched from Royal to Norwegian was the food. This trip we saw the same shrimp in a dish most nights. Our favorite lava cake dessert, which is usually offered nightly, was only offered one night. I hope this isn't a sign of things to come. Our room was extremely small, but our room steward was excellent. We had a great time in the casino, the dealers were very friendly. I was very impressed with the life guards around the pool. I had never seen them on prior cruises and always thought they were necessary. These lifeguards made sure parents controlled their children and kept the drunk people from drowning the 7 foot deep pool. Getting on and off the ship was a breeze. Read Less
1 Helpful Vote
Sail Date: February 2019
I was disappointed on this cruise. My bag never made it to my room. I had to find it myself - at 5pm. That is unacceptable! The food was good and I like having the same table every night that was a plus. My cabin mate felt the rug was ... Read More
I was disappointed on this cruise. My bag never made it to my room. I had to find it myself - at 5pm. That is unacceptable! The food was good and I like having the same table every night that was a plus. My cabin mate felt the rug was very dirty in our room. In the Windjammer they have the cruisers serve themselves - that is not good because that can spread disease very quickly. That is why I prefer ships that don't allow that- like Holland America. The ports were good on this cruise - Puerto Rico, Saint Maarten and Labadee Haiti - where I ziplined which I really enjoyed. The biggest positive comment I have about this ship was the entertainment - it was AMAZING. Mama Mia was just as good as on Broadway in NYC! Ocean Aria was very different - like a Cirque Show! The comedians were awesome!!! Royal Caribbean's entertainment has improved and I have always love their entertainment but it actually got better! So all in all there were positives and the bags not arriving till 5pm was a definitive negative! Read Less
Sail Date: February 2019
We have traveled with NCL once before and enjoyed it so we decided to take another one. The food had quantity but not quality. Most food was cold and just average. There was only one bar/resturant to get food after 10:00 pm. Bar ... Read More
We have traveled with NCL once before and enjoyed it so we decided to take another one. The food had quantity but not quality. Most food was cold and just average. There was only one bar/resturant to get food after 10:00 pm. Bar service was extremely slow. We waited as much as 15 minutes to get a drink. Employees seldom cleaned off tables with used glasses or ash trays. Once we spilled a drink and we actaully cleaned it up with no help from them and they knew a drink had been spilled becuase they gave us towels to clean it up! There were only three places to smoke on the ship and one of them was the cigar room which was much to smoky to smoke in. Our cabin steward was awesome. No probelms there. The cabin was always clean and fresh. Harvest Caye, NCL's private island in Belize, was not worth getting off for unless you had booked an excusion. We booked a snorkeling excursion and was well worth the money. It was the highlight of the cruise for me. The last time I stopped in Belize was my highlight stop and we ported in the country of Belize and not NCL's island. The island is a tourist trap with nothing to see or do and of course if you get a drink or food that's out of your pocket. I don't know about all NCL's ships, but the Breakaway has so many extras charges that I feel should be included in the cost. There are bars that have a cover charge and some of the entertainment is extra. However, the free entertainment was good, but the seats in the Breakaway theater was extrmely uncomfortable after sitting for more than 45 minutes. The free dining rooms all had the same foods which we didn't like so we ate at the café most of the time. The ship offers three upscale dining rooms but the cost is extra. The Spice H2O (adults only) floor has no pool but offers a large water fountain and two hot tubs. No music or entertainment during the day which would have made it much better. Occasionally they had entertainment at night at Spice H2O but even though it was for adults only there were many teenagers running through the people. O'Sheehan's Neighborhood Bar & Grill had the best food but the menu didn't have much to pick from. The best was the cheeseburger. This was the only place to get food after the café closed down. I'm a soda pop lover and it was very disappointing to receive a flat Diet-Pepsi every time I ordered one for the entire week and my husband loves unsweet tea and the tea was so bad he couldn't drink it. The Breakaway holds 4,000 guests and I can say that it didn't seem overly crowded. The ship was clean other than many, many dirty tables. The embarkation and disembarkation went extremely well. The next time we cruise we will be taking another cruise line. Read Less
Sail Date: February 2019
We are cruising for several years now with Norwegian and we are pleased with their service and free style cruise is what we liked most. My wife have never been to Australia, Indonesia and Singapore so I decided to take her to that cruise. ... Read More
We are cruising for several years now with Norwegian and we are pleased with their service and free style cruise is what we liked most. My wife have never been to Australia, Indonesia and Singapore so I decided to take her to that cruise. We had a balcony a couple besides our stateroom is my wife's high school classmate from 1971 and 6 other new guest with NCL and first time cruisers. We had a great time and and had a lot of specialty dinners. Our group had received a lot of surprises from the Senior Officers that we have met on previous cruises with Norwegian and made our cruise more enjoyable not only for us previous cruisers but for our 6 other friends that we brought with us. They even sent fresh tropical fruits from Indonesia was sent to all our cabins. Shore excursions was great that we all got into the same bus every time we book. Read Less
1 Helpful Vote
Sail Date: February 2019
Everything was seamless- the boat was easy to navigate, crew went above an beyond to ensure a great experience. Our inside stateroom was perfect for the two of us... many storage compartments and beds and pillows were super comfortable. ... Read More
Everything was seamless- the boat was easy to navigate, crew went above an beyond to ensure a great experience. Our inside stateroom was perfect for the two of us... many storage compartments and beds and pillows were super comfortable. Many activities for teens. Entertainment was either very good or disappointing but the parties and outdoor movies were great. Food was delicious in both dining rooms. Valentines was celebrated with a fantastic chocolate buffet. I truly appreciated how the staff encourages people to wash hands. Issues: the app isn’t reliable , announcements can’t be heard in the cabin, smoking areas are not located in great areas..... casino stinks of smoke and the smoking area on deck 11 is too close to the doors and towel station... several of the staff at the customers service desk were not fluent in English which led to mistakes and misunderstandings. Our stateroom assistant was outstanding.... he couldn’t do more for us. Read Less
Sail Date: February 2019
We chose this to fill in the gap between visiting Singapore and Hong Kong. A disappointing start at embarkation. We were concierge class but no effort had been made for us to embark quickly and we had to find staff to usher us through. As ... Read More
We chose this to fill in the gap between visiting Singapore and Hong Kong. A disappointing start at embarkation. We were concierge class but no effort had been made for us to embark quickly and we had to find staff to usher us through. As it was we boarded at 1pm, we had been invited for luncheon valid until 1.30pm. We could have missed this. Our luggage did not get to our cabin until 8pm which we consider very poor. We dined in the restaurant each evening, second sitting. Every time we complained on the temperature of the food and why supposedly hot food was served on cold plates. We were not aware that we had a classic beverage package until the penultimate evening, If we had known we would not have purchased a wine package. Why were we not informed of this when the wine package was purchased? We had a Shore Excursion to Na Trang, Vietnam, where our Guide always seemed to be in a hurry getting off the coach and walking well ahead of the group leading them along busy streets and across roads with no consideration for those who could not keep up. Read Less
1 Helpful Vote
Sail Date: February 2019
We wanted to try NCL for the first time, we have cruised Disney and Princess for year. The ship and food were great, but the customer service was really bad. Honestly about 50-50, half the staff were very friendly the other half were ... Read More
We wanted to try NCL for the first time, we have cruised Disney and Princess for year. The ship and food were great, but the customer service was really bad. Honestly about 50-50, half the staff were very friendly the other half were very rude. I do not think we will be going back on NCL after this experience. It is a shame because we really liked the ship and the food. I did hear from crew this ship in particular has a bad reputation for the management, so hopefully that is the case. It is also not family friendly in any of the entertainment, so with all the activities for kids the nightlife has nothing for the kids. Spa is behind right now so they are pushing very hard to sell you anything if you have any treatments. We really enjoyed the specialty dining apart from the service by the staff. Read Less
2 Helpful Votes
Sail Date: January 2019
The dining room and cabin steward were great. The ship just came out of dry dock and there were technical problems with the Movies at Sea on deck, that was a bit disappointing. Many workers came along on the first leg out of dry dock to ... Read More
The dining room and cabin steward were great. The ship just came out of dry dock and there were technical problems with the Movies at Sea on deck, that was a bit disappointing. Many workers came along on the first leg out of dry dock to finish up maintenance, no big deal - just something we noticed. The Panal Canel was everything we hoped for as this was our first time through the canel. The main dining room experience was great, our regular waiter and assistant waiter for dinner were excellent. The times we went to breakfast and lunch (anytime dining) was equally great. The buffet, or cafeteria as some call it was what you might expect from a cruise ship. My significant other requires gluten free food and I give Princess an A+++. The head waiter was very accommodating and even had the galley prepare special desserts for her (and other passengers) the following night for dinner. Awesome job! We didn't arrange any port excursions through Princess; therefore, no comments on those areas. Read Less
2 Helpful Votes
Sail Date: January 2019
The service was good. The room was kept clean and orderly on our schedule. The food staff and the bust boys were always courteous. The busy bartenders had kept their smiles up the entire duration. "Neli" rocks. The entire ... Read More
The service was good. The room was kept clean and orderly on our schedule. The food staff and the bust boys were always courteous. The busy bartenders had kept their smiles up the entire duration. "Neli" rocks. The entire range of drinks they had made were terrific. Get the drinking package, it is a great investment. Made every port on-time, except one slight delay. With cooperating weather, we were able to do all of our excursion pre-purchased on the NCL website. The excursion staff on shore were friendly, knowledgeable, entertaining, and accommodating. The food at Ocean Blue was amazing and still quite memorable. The Teppanyaki had us laughing the entire duration with good food to follow. "Burn the Floor," has some amazing dancers, period. After a great day on shore with an excursion, the adequate time alloted for shopping, and then a great dinner at the various restaurants on the Getaway, we were able to dance and drink the night away with themed music at "H2O" every night, followed by more clubbing at "Bliss." To us, that felt like such a great bonus, a gift from the ship we had not anticipated. Compared to the previous cruise we were just on a month prior with Holland America Line, it was night and day. Wish I had a chance to review the Veendam on here with you. Overall, Norwegian Cruise Line Getaway has a much happier staff. We had felt that ship vibe from the get-go. A happier staff equals a happier trip for all of the customers on board (and returning customers). It is also a great reflection of a successful business. In the end, we had met great people who are now friends. Great photos were taken. Great memories were created. I'll forever miss the "washi-washi" hand-sanitizing girls on deck. Thanks to them we didn't get sick this time. Thank you NCL! Read Less

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