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1 Helpful Vote
Sail Date: May 2018
We just booked this at the very last moment as it was sailing from Cape Town to Southampton and were delighted there was space. This was our first Cunard experience, but I think virtually all other passengers were long-time fans of ... Read More
We just booked this at the very last moment as it was sailing from Cape Town to Southampton and were delighted there was space. This was our first Cunard experience, but I think virtually all other passengers were long-time fans of Cunard. I really cannot find anything to complain about. Check-in was professional and we received our suitcases relatively quickly. The cabin was a decent size, as was the wardrobe and small balcony but perfect for two. We chose late dining and never once had repeat food. It was excellent, as was the service. We mostly had a late breakfast in the Lido where the choice was as good as I have ever had in a top Hotel. Lunch we occasionally took in the dining room, but there were so many opportunities to eat we had to choose between lunch or afternoon tea. We ate in the dining room every night. Talks were excellent, particularly Ian Brown and John McCarthy. Entertainment was mostly professional, bar staff were attentive. The daily quiz was a daily challenge. If I were to have one gripe, and I really shouldn’t, the drinks were expensive. But that’s nothing in the scheme of things. Really, it was 17 nights of pure joy. It’s not a cruise for youngsters, the dress code is jacket for gents every night, and formal on four nights, but there’s something very pleasant about a dress code. Well done Cunard - we will be back. Read Less
Sail Date: May 2018
The Scenic Amber truly lived up to the promise of 'the enth degree' of service and amenities. Scenic offered a 5 star experience that surpasses all expectations. From the French toiletries, private label Egyptian cotton linens, all ... Read More
The Scenic Amber truly lived up to the promise of 'the enth degree' of service and amenities. Scenic offered a 5 star experience that surpasses all expectations. From the French toiletries, private label Egyptian cotton linens, all inclusive excursions, drinks and tips! You cannot find a higher level of service or quality while river cruising. You will not go wrong with Scenic, they really are the leaders of elegant and pampered travel. Butler service, special dining opportunities, room service and all inclusive top shelf drinks are huge. The crew, staff and all personnel have smiles on their face and aim to please you, or will do their level best to do so. I did lots of homework and am so happy to have traveled with Scenic, and will do many more. Highly recommend, you will not be disappointed. This is an Australian company that really knows what luxury travel means. An eclectic, multi national group of passengers added to the fun. If your bucket list is a river cruise, do it on Scenic, you will be so glad you did. Read Less
Sail Date: May 2018
This cruiseline was recommended by friends and from the very beginning we were struck by the attention to detail on the part of our AMERICAN Airline agent, Brian Mitchell. While on the pricey side, it was good not to have to worry about ... Read More
This cruiseline was recommended by friends and from the very beginning we were struck by the attention to detail on the part of our AMERICAN Airline agent, Brian Mitchell. While on the pricey side, it was good not to have to worry about extra charges for drinks, tours and tips. The ship is beautifully decorated and has original art throughout. Dining was enjoyable and permitted lingering over deserts and cappuccino. We enjoyed the Prime 7 specialty restaurant the most where service was impeccable and our servings were exquisite. Breakfast and lunches were most often taken in La Veranda where there were multiple buffet choices. If we wanted somethhing we did not see, the staff went out of their way to accommodate. By the end of our week cruise, some staff recognized us and remembered our seating and drink preferences - especially in the Observation Lounge. Entertainment was fun and targeted to Boomers, who seemed to comprise most of the passengers. Tours were scheduled daily and usually involved time on a boat or bus, with informed guides describing history, culture and architecture of where we were. We decided to cancel several tours and go it on our own by hopping on a bus or tender that dropped us off at what would be our pick up point as well. That allowed us to find our own pace and to spend a bit more time on board relaxing. Next time we would not sign up for daily tours. Yes, we would go again. This was a special experience. Read Less
Sail Date: May 2018
This was out 5th cruise with Uniworld and the previous 4 were great. We were looking forward to seeing Portugal with same quality. Unfortunately, we were disapppomted. Many of the tours Included excessive free/shopping time, and the meals ... Read More
This was out 5th cruise with Uniworld and the previous 4 were great. We were looking forward to seeing Portugal with same quality. Unfortunately, we were disapppomted. Many of the tours Included excessive free/shopping time, and the meals were below the standard that we had come to expect. There was an emphasis on Portuguese food, but it was not planned with an appropriate consideration for the tastes of the non-Portuguese clientele. Hot food was often served warm or cold. There were many times where tours could have been expanded and where experts could have been brought on board during sailing times to improve the quality of the experience while providing better insight to Portuguese history, culture, and customs. Outstanding service and staff support helped to offset some of the problems. We thoroughly enjoyed our trips on the Rhine and in France and are looking forward to a trip in the fall to Italy. Overall, while I would still recommend Uniworld, I cannot recommend this particular trip. Read Less
1 Helpful Vote
Sail Date: May 2018
We arrived around 11.30 and the terminal was already fairly busy. The bag drops are just outside the terminal building and split by deck number. It would have been useful if our e ticket had explained that in advance. Check in was fairly ... Read More
We arrived around 11.30 and the terminal was already fairly busy. The bag drops are just outside the terminal building and split by deck number. It would have been useful if our e ticket had explained that in advance. Check in was fairly swift with 3 desks dedicated to grills passengers with a separate seating area after check in (though not particularly luxurious utilising the same seats as the rest of the terminal). We started to go through airport style security at 12.00 which again was swift and we were on the ship in no time. There were lots of staff on hand to direct us to the lifts but no one showed us to our cabin. Our first bag was already outside our cabin (Q4) when we arrived and the second arrived very soon afterwards - very impressive. Our assistant butler arrived soon after we got there. He brought our drinks order slip for the cabin bar and was very keen to get us to fill it in without really giving us time to think about what was available. This had a larger choice than we had anticipated from reading the reviews and blogs. There was a choice of 3 scotches and Jack Daniels, other spirits and around 8 wines. We regretted taking wine bottles on board having seen the choice but we are still unclear whether the wine would be replenished as the assistant butler said we could choose 2 bottles. It’s a pity you can't select which drinks you want in the VP. I asked for the Carlberg in the mini bar to be replaced with Speckled Hen and cider which our assistant butler took a note of. He then disappeared without showing us around or explaining anything to us. He told us our butler was a lady and she would see us soon but she didn't appear in an hour so we went for lunch. As we approached the lifts we spotted our butler standing by the lifts (her name was on a card in the cabin and on her badge) so we introduced ourselves and asked her to unpack for us which she set off to do immediately. The unpacking was obviously done in a rush as very little was hung up in the wardrobe. Even my shirts were taken out of the case and stuffed in a drawer. We had to recover the situation on our return from lunch. When we returned to our cabin after lunch the beer and cider had arrived but not the scotch I ordered. I called the butler around 17.00 and she told me she would bring it after dinner which she did - 2 bottles of Glenfiddich. This was not the Glenfiddich I am used to as it was much darker with a stronger flavour but ok. The cabin itself was very clean and comfortable. Our butler wasn't the friendliest we have had and at times her manner was quite abrupt - I asked if they did warm canopes when she delivered the cold ones and she said "if you want warm ones I will bring them tomorrow". We certainly didn't get the feeling of nothing is too much trouble - quite the opposite initially at least. However the next day the hot canopes turned up and they were delicious. The cold canopes we didn't touch as they didn't appeal to us. The warm ones were nice but seemed to be beef and prawns every day with the occasional addition of spring rolls. They were sometimes delivered at 17.30 which put us off dinner at 18.30. We did warm to our butler as the week went on and we had several chats with her. The cabin was kept spotless throughout the journey. The towels provided are not soft and fluffy like a 5 star hotel but more like a bath sheet you would expect in a cheaper hotel. The bath robes likewise are not so luxurious. We were allocated a table in the queen's grill restaurant and a card was left in our room advising us of the table number. It wouldn't have been our first choice of table as it was right next to the server station with the wine buckets and the walkway but it was ok. Our waiter and his assistant were excellent. We asked him to change the milk for our coffee to semi skimmed on day 1 and at breakfast the following day he advised us that we already had it on the table. The choice and the food in the restaurant was probably as good as we have had on any ship although many of the dishes feature onions or garlic and creamy sauces. We did have a couple of disappointing meals where the meat was sub standard . Chateaubriand and veal cutlets were poor quality meat. Cooking at your table is actually in most instances a re heat of something cooked previously. We asked for sirloin steaks for dinner one lunchtime (you have to pre order some dishes or if you go off menu) as we didn't really fancy anything else on the menu (yes we were getting really picky by then) and the restaurant manager noted exactly what we wanted and it was really good and cooked exactly as we asked. I am not a fan of having to pre order my meals as I like to decide at the time what I feel like not 8 hours in advance. Coffee and tea at dinner is included. Coffee at breakfast tends to be on the cool side and not particularly good. The table in the QG restaurant is for your sole use throughout the cruise so there is never any pressure to vacate your table. The allocated table system has good and bad points - you do get used to your waiters and they know your preferences but if you don't strike up a good relationship with them or the people at the adjacent table then you are stuck with that for the cruise. Likewise if you don't like the table position you can't switch it to another. On balance I would prefer to choose my table and as we eat early we normally have a good choice. The windows in the queen's grill restaurant were dirty throughout the whole cruise spoiling the view of the fiords. The price of drinks is well covered in the reviews – I fall into the far too expensive camp - $46 for an average bottle of wine is a rip off. Pillow menu - there were 5 on the bed and that was that. No choice or change offered. The walk in wardrobe in our Q4 was a bit of a challenge as it is quite small. We had to go inside and close the door to access some of the storage. There is a lot of storage in the cabin however. If your cruise involves a time change be warned that the clock in the cabin adjusts itself at 02.00. The clock normally clicks forward every minute anyway which can be annoying if you re trying to sleep. But at a time change it clicks 60 times nonstop to alter the time!! Security staff held us outside at the gangplank on occasions to enable crew to disembark? We have never had that on other cruise lines. The Grills deck areas not policed and apart from a small sign there is nothing preventing other passengers using them as they did frequently. On day 6 our butler advised us as we returned from breakfast that the lights in our bathroom/toilet/wardrobe had failed and they had reported the fault soon after we left the room at 08.00. We discovered that 50% of the other room lights had failed also. When we returned from our trip ashore some 3 hours later they were still not working. I called the pursers office at 11.15 and they were repaired at 11.30 - why couldn't they have responded so quickly when the butler reported the fault? Afternoon tea we avoided as a sacrifice for all the other food we had. But we had to try it once so we did. We went to the Princess Grill restaurant and it was fairly chaotic from where we viewed it. English breakfast tea was the standard issue followed by sandwiches. I asked for a scone which came with something masquerading as clotted cream. The scone was probably the worst I have ever had so I couldn't eat it. We then asked for a cake but that had to come on a 3 tier stand with 4 cakes 2 scones and sandwiches. We tried the carrot cake but left that as well. My wife asked for peppermint tea but got Moroccan mint and jasmine instead with leaves all over the teapot outside and in. Lots of the leaves went straight through the strainer and finished up in the cup making the tea unpleasant to drink. We didn't try afternoon tea again! We went to the theatre two nights - one was a singer performing with the orchestra who spent a lot of time name dropping Andrew Lloyd Webber and the other was a musical type production with reasonable dancers but poor singers - we left both shows early. There was a bit of posturing for extra gratuities towards the end of the cruise but I considered the 189 dollars taken automatically was sufficient for the service we received. Our restaurant waiter even presented us with a Cunard folder inscribed with “Hope you enjoyed the excellent service”? We packed our suitcases ourselves as it was easier to sort out what we would wear on disembarkation. Our butler didn't offer to pack for us! We received our priority labels two nights out and our gathering point was deck 3 in the Britannia restaurant. When we came back from breakfast on disembarkation day before 07.00 the butler and assistant were already stripping the cabin. We told them we wanted to use the facilities and they said ok and carried on with what they were doing in the cabin. The moved all our hand luggage to suit themselves. Disembarkation was delayed for some reason but announcements were almost non existent. We sat as requested in the deck 3 upper part of the Britannia restaurant until it became so crowded hot and noisy and we gave up our seats to some seniors (more senior than us!) with walking difficulties. We set out in search of the gangway only to find that many of our fellow passengers had the same idea. The area around the gangway stairs and lifts soon became over crowded with people unable to get out of the lifts. Eventually a young lady shouted to the masses that disembarkation was commencing but there was so much noise not everyone could hear what she said. Priority disembarkation seemed to vanish and a free for all commenced. This is the worst disembarkation I have ever encountered and was more like a cross channel ferry than a 5* cruise ship. Would we sail with Cunard again? Possibly but it would have to be a QG with a good itinerary not requiring the very expensive shore excursions and at a good price including OBC. Otherwise we are back to Regent. Read Less
Sail Date: May 2018
Amazing customer service. Amazing staff. Food excellent, room comfortable, fridge always stocked. Could ask for nothing more. Excursions were excellent, informative. Evening entertainment was fun and not so loud that you could still ... Read More
Amazing customer service. Amazing staff. Food excellent, room comfortable, fridge always stocked. Could ask for nothing more. Excursions were excellent, informative. Evening entertainment was fun and not so loud that you could still carry on a conversation if you wanted to. Cabin was kept spotless as it was cleaned twice a day with a turn down service as well. Personal laundry was done same day. We had the best waiter in the business I am sure. Zoran made my dining experience excel. Loved the fact that one night we partied with the staff. Everyone was like a friend. Lots of choice for menu items and the wines were delicious. Leaving the ship was effortless, and you didn't feel rushed. Everything was arranged for you. It will be very hard to top this holiday, we are already looking at the Scenic book to plan our next holiday. When you have had the best the rest will not do. Read Less
Sail Date: April 2018
We chose this cruise because it was a river cruise and it had .lots of places we wanted to see. The boats was well maintained and very clean. The staff was exceptional on all levels. We felt this trip was great value for our money. We will ... Read More
We chose this cruise because it was a river cruise and it had .lots of places we wanted to see. The boats was well maintained and very clean. The staff was exceptional on all levels. We felt this trip was great value for our money. We will be choosing Scenic in the future. The free choices were great and the guides were all knowledgeable about the sites they were showing us. The free time after each tour was nice as well to spent more times looking at the sites. The food the excellent and great variety of it as well and the waiter service was great as well. All the staff were very friendly and helpful with any questions that we had. The butlers were there for whatever we needed and were a great help. The lounge staff was great as well and took care of all our needs. The on board entertainment was great and we were able to dance the night away. Read Less
2 Helpful Votes
Sail Date: April 2018
My friend and I chose this cruise because we really liked the itinerary and had read the reviews prior to booking. It was expensive, but had been on many cruises with other cruise lines and were happy to pay the cost for a luxury cruise. ... Read More
My friend and I chose this cruise because we really liked the itinerary and had read the reviews prior to booking. It was expensive, but had been on many cruises with other cruise lines and were happy to pay the cost for a luxury cruise. Ship - It didn't start well as, unlike other cruise lines the embarkation process was awful. At the terminal we had to initially wait off the ship on the quay in the sun for half an hour, then when we got onto the ship we had to wait another half hour in line to be checked in, this was about 2pm. We weren't allowed to register two credit cards (which was to prove to be a major problem later) as we wanted to each pay our own bills. The ship is 'tired' and really needs a refit, stained carpets, worn out chairs in the lounge etc. It just doesn't compare with other companies. Cabin - Our travel agent had booked twin beds and checked the day before that this would happen and was assured that this would be no problem. Nevertheless we didn't have twin beds, we went to reception and they assured us it would be dealt with, eventually at 6.30pm the beds were sorted. The cabin was fine, plenty of storage and clean, but basic. Dining - there are three restaurants, but you can only book to eat out in the French restaurant and the Candles restaurant (that is the only restaurant where you can eat on the deck). The food in all three was good, but not exceptional. The waiting staff were attentive and helpful. Entertainment and activities - The resident band and singer were talented and played a good variety of music, however if you wanted to dance they didn't start playing until 9.30pm which seemed late. We attended the fitness exercise classes at 7am and 5pm with Nathan, who was a lively instructor. We also went to a line-dancing class, that was rather a disaster because of no music and a temporary instructor. Service - though the staff were friendly, it felt that the whole trip was about 'selling' extras, unlike other cruises that we have been on everything was an extra. Drinks were very expensive unless you bought a drinks package! For example - if you wanted to drink wine it was $32 a day per person and with all drinks it was over $50 per day. There is no way that we would we drink that amount each day! The Spa treatments were also very costly and throughout treatments rather than being calm it was all about selling extras, cosmetics etc. Also we weren't aware that a service charge of 15% gets put on automatically everything - your fare, drinks, spa etc. We considered this was completely wrong, other cruise lines suggest what you should 'tip', gives you envelopes for cabin staff and all house keeping and then you can put it in a 'postbox' so that all staff can be included in any disbursements. In the small print when you get your bill they say that staff rely on the service charge money as part of their salary - this is wrong. I have a service business and there is no way would I put a compulsory service charge on my client's invoices. You can if you 'pressure' sign a form to have the service charges removed, which we did. Not having two credit cards registered proved enormously problematic and it took 5 long discussions with reception to try and obtain 2 separate correct bills despite us giving them all the information clearly laid out. It was extremely frustrating. Ports and shore excursions - All the ports were great and it was fun even when we had to use the tender. We did do some of the excursions, again expensive and certainly you could do the same things by going ashore and saving a lot of money. Read Less
Sail Date: April 2018
Hi Adventurers! We recently completed a beautiful trip on board the Windstar Wind Surf across Italy, Montenegro, and Croatia and we fell in love with the boat, its crew and the beautiful port of calls. During our journey, we had the ... Read More
Hi Adventurers! We recently completed a beautiful trip on board the Windstar Wind Surf across Italy, Montenegro, and Croatia and we fell in love with the boat, its crew and the beautiful port of calls. During our journey, we had the opportunity to visit Rome, the famous Amalfi coast, Sicily, Kotor, Montenegro and three port cities in Croatia. Our trip ended in Venice where we continued our vacation. It's evident that Windsurf spends significant resources in training their associates. The Wind Surf crew was able to provide a consistently high level of customer service in all aspects of the trip; onboarding, the restaurants and the cafeteria, boutique, and the cabins, etc. We truly enjoyed the company of the entire staff; however, we fell in love with Nadine, Aditthas, one of the restaurant supervisors and the big smile and sincere disposition of our cabin butler. These three individuals exceeded our expectations consistently during our 8-day trip. The Wind Surf is a fine old dame; a five-mast schooner that brings up memories of a romantic past and pirate encounters. As you look at the Wind Surf from the distance, its beautiful display of white sails become an attractive landmark in any of the ports of call that you visit. This is not the type of cruise experience, where you are expected to be entertained by a troupe of dancers, singers and all sorts of juggling acts. Instead, passengers get intimate dining experiences, the company of other passengers, romantic cocktail hours and impressive views from any spot on the boat. The available options of shore excursions are very interesting and affordable. We thought that crew and their excursions vendors did a great job in adapting the excursions to the American market. The restaurant options are limited; however, they compensate this by providing an exceptional array of breakfast, lunch and dining options for the American palate. Our first experience with Windstar was unforgettable and we know we'll be back next year to enjoy another exciting destination. Perhaps Japan, China or the Brittish Isles. We just want to thank the Wind Surf's crew for their attention to detail and exceptional customer focus. and to Windstar for sticking to their promise of delivering "180-degree-from-the-ordinary" experiences. Read Less
1 Helpful Vote
Sail Date: April 2018
Bait and switch!!!! The publish destinations are as follows, 1. Grenada 2.Pigeon Island 3. Bequia 4.Guadeloupe 5. St Martin THAT IS NOT WHERE WE WENT!!! Where we went was: 1. No Grenada, they instead took us to ... Read More
Bait and switch!!!! The publish destinations are as follows, 1. Grenada 2.Pigeon Island 3. Bequia 4.Guadeloupe 5. St Martin THAT IS NOT WHERE WE WENT!!! Where we went was: 1. No Grenada, they instead took us to Anse Mitaln Martinque. All I can say is we got off the boat at their 'so called beach' and it was a few feet wide, not pretty sand, and the locals looked like they would mug you! 2. we ..did go to Pigeon Island, it was ok, no place I would ever go back to. They had a lunch on the beach. 3. Bequia....never saw it!!! 4. Guadeloupe, never went there either, the generator went out and with that the air conditioner and some of the bathrooms. You would wake up in the night pouring sweat! Several people left the boat. You could smell the bathrooms and with the heat, well you can just imagine! 5.Little Bay, Montserrat....JUST PLAIN GROSS, Not where we were suppose to go!..Again!!! They keep hyping this 'buried city'. It seems the volcano erupted and buried a 3rd world city. We gave up and ..tried...to go to their beach and it just might have been the worst of all. They called it a black sand beach, but it was more like a big mud pie. We didn't even stay 30 minutes. 6. St Barts, not on the route but the best. But that was trashed too, as we paid $175.00 a person to go their snorkling deal. When we went to get in the water, they told us we had 20 minutes! When I got home, I looked at the tickets they had emailed us. It seems that even though I talked to their booking agents at length about the stops POSTED on their web site, they changed them and put them on our confirmed tickets before we ever hit the boat! THAT IS JUST PLAIN WRONG! Bait and switch! They took us to every pile of hot rocks and no beach they could find. They refunded $450, but you can't give me back a week of my life. I would never take them again because I don't trust them not to pull the same stunt again. Also, I would like to add, after they roasted us for 3 days and never got the generator working, I asked if they were going to put the boat in dock back in San Juan and fix it. The answer was "no", they were going to have someone stand there and manually turn it on every time it tripped! One of our group went on from San Juan to Portugal, which was the next trip. He stated it went out again in the Atlantic. They slept with their cabin doors open and it wasn't so bad. I will bet you that thing sails the Mediterranean with the air out! Read Less

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