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Sail Date: November 2018
As someone who loves to be pampered I choose the 6 star cruise lines as my preferred option whenever I can. We have cruised many times on the Crystal Serenity and Crystal Symphony and have always been curious as to how they compare to ... Read More
As someone who loves to be pampered I choose the 6 star cruise lines as my preferred option whenever I can. We have cruised many times on the Crystal Serenity and Crystal Symphony and have always been curious as to how they compare to Seabourn. This cruise in the Adriatic from Venice to Athens was our chance to try the Seabourn Ovation which is the newest in Seabourn's fleet having only been launched this year. What makes a 6 star ship? It is not the price of the cruise. It is of course the food, the accommodation, the entertainment and above all the service. So how has our experience so far compared to that on say the Crystal Serenity? I am comparing a Balcony cabin on the Serenity with the entry level cabin on the all-suite Ovation (which are similar in price). Food - Both have excellent food. Caviar is served on both but on Crystal it is served a couple of times a cruise on special dinners. On Seabourn it is served on special dinners but can also be ordered anytime. I like caviar so Seabourn wins in that department. The food on both is excellent. I cannot fault either. I like the different themes on Seabourn with a degustation menu inter spread with the regular menu on different days. I prefer the breakfast selections on Seabourn in the buffet but I prefer that there is an egg station on Crystal. Seabourn has its eggs made to order and then served at the table. Both lunch buffets are fine. The Serenity has a better burger grill and the fries are always hot. The Ovation is a bit hit and miss, but if you specify that you want it especially hot they will ensure that it is done. The Thomas Keller Grill restaurant is great on the Ovation and you can book in as many times as you like without extra cost. The specialty restaurants on the Serenity must also be booked but after eating in each twice per cruise then a small charge is made for additional visits. Having said that, the Silk Road Japanese restaurant on the Serenity is far superior to the Sushi restaurant on the Ovation which has mainly sashimi and sushi without the great hot food items that the Serenity also offers. Food - its a tie. The Accommodation - The Seabourn Ovation is new. The Crystal Serenity is clean and tidy but is of course not new. The staterooms on the Ovation are truly beautiful. they are wide, spacious and very ergonomically satisfying with more than ample closet and drawer space. Crystal is okay but cannot match Seabourn. The bathrooms on the Ovation are also very spacious with both a separate shower and bath. They are much bigger and much better. The beds and bedlinen on both ships are superb. They are as good as each other. The sitting area on the Ovation is much larger with a much better working table and a larger television. Accommodation - Seabourn Ovation is better The Entertainment - There are many aspects to entertainment which are not just the nightly shows in the theatres. There is the enrichment programs, the trivia and games programs, and there is musical entertainment. The Ovation has primarily three areas to hear music. There is the Club which features two bands that rotate, there is the Observation lounge which features a pianist and singer and there is the bar in the Thomas Keller Grill featuring a pianist. Crystal serenity has an area similar to the Observation lounge with a live band, it has an area midship also with a band playing dance music and it has a very cosy piano bar. In addition there is live music before and after dinner in the Crystal Cove bar area. For music Crystal is better. There are more choices and the piano bar is an especially fun place to listen to music after dinner if you don't want to go to the show. The enrichment programs on Crystal are also much more extensive with a variety of guest lecturers and a lot of teaching programs from golf lessons to computers. Crystal has an extensive library with a dedicated librarian. Seabourn has a much more modest selection of books. There is a movie theatre showing current movies in the afternoon and evenings on the Serenity but no movie theatre on the Ovation. There are also other quirky types of entertainment such as the magic performances put on for small groups at a time by a member of the Magic Castle. These shows get to be known by word of mouth and are not generally advertised on the Crystal serenity (or Symphony). Shows are shows and both ships have good and bad productions. Crystal being a bigger ship perhaps has more capacity to put on more extravagant productions but those that we have witnessed so far on the Ovation are pretty good too. Both ships have duplicate bridge and lessons, but because the Crystal Serenity is larger there are more participants on that ship. The area that is always of great fun for us is the trivia. Serenity has teams of no more that six while Ovation encourages up to ten per team. The host on the Ovation is the Cruise Director, Handré, and he is fantastic! The prizes on the Ovation are much better too. Hands down Ovation wins. Entertainment - overall the advantage is still to Crystal The Service - This is the big one. A ship cannot be considered six star if the service is poor. Neither has poor service, but one has got it much more right. On both ships the drinks are complimentary although special wines can be purchased for an additional price. I prefer Crystal here as they seem to have the concept that since the regular wines are complimentary, when you order and pay for a special wine it should not be at full mark up. The bartending and wait staff on Crystal are also much better at attending to customers. There is never a long wait to either order or to be served. Sadly, I cannot say that about the Ovation. On more than one occasion the table service was so slow that I had to go to the bar to order drinks myself. On two occasions because of being busy our drinks order was forgotten entirely. Sadly this is not six star service. I can only hope that it is because the ship is new and there are still some teething problems. I will say that management truly has a desire to improve. We have already been given a mid cruise survey which we filled out with helpful feedback and which again I must say was taken very seriously. Unfortunately, the waiters in the outlets likewise do not appear to have the same training as Crystal gives their staff. It is the little things like reaching across dishes to remove or place glasses, forgetting to bring condiments and having to be reminded. Also it is the either over or under attendance of the waitstaff who do not yet have the correct pacing to their service. The staff on both ships soon know your names and it is always pleasant to be recognised and appreciated. Both ships do that well. Summary - These comments of mine might seem a bit pedantic to you, my fellow cruisers, but i offer them because I believe that when you are paying for cabins on a six star ship in excess of a thousand dollars a night that the service, food, accommodation and entertainment should rightly be expected to be of a much higher standard than normal. I hope that this review is helpful. In summary, both ships and by extension both cruise lines are wonderful to cruise with, but for my money Crystal still holds the advantage. I know that both Seabourn and Crystal have their loyal followers so what say you? Read Less
2 Helpful Votes
Sail Date: November 2018
Having been on the QM2 previously in 2013 for a Canaries cruise and realising they had fairly recently Remastered her in 2016, we were keen to get back on board and savour her replenished splendid Character. CPS took the car as usual ... Read More
Having been on the QM2 previously in 2013 for a Canaries cruise and realising they had fairly recently Remastered her in 2016, we were keen to get back on board and savour her replenished splendid Character. CPS took the car as usual and being a rather dreary day its always so nice to just hand over the keys and leave the car in their hands and watch the luggage disappear into the building knowing within a very short time you will be re united with it outside your state room. Within 40 minutes we were on board and after a quick tour around we ventured up to kings court.This was where the difference was noticeable it seemed lighter brighter and large than we remembered and that one of the big bonuses of the QM2 in that its size to passenger ratio is the best we have experienced and that after 21 cruises and 7 different cruise lines and 14 different ships its still a favourite. The food was varied and a great choice possibly the best of the 3 Queens. The state room was very tastefully done ,though the covered balcony seemed rather drab compared to the Victoria or Elizabeth and paint was pealing off around the door lower panel The Blues was unfortunately the rattling door hinges when the ship was travelling at a rate of knots and with a fair wind blowing, it was noticeable when all you crave for is peace and quiet to sleep. The blues continued on table 339 where the vibration of the drive train was felt making the flower's in the vase the bottle of wine and us vibrate. I questioned this with the Waiter's - one told me it was all over the ship, the other that it was localised to a few areas in the dining lounge. So had this been more than a 3 nighter I would have moved and done something about the balcony doors but hey ho a short trip. The first show we had a comedian who was ok everyone who cruises a lot gets to hear similar jokes with a few new ones thrown in. The 2nd night we had the Broadway spectacular (again) but the dance troupe and singers were excellent. Evening 3 saw the 4 D's strut their stuff who with a name like that surprised us and had a standing ovation at the end great stuff. Drinks are served in the Show room and there are tables which is always a nice touch. Afternoon Tea or high tea in the Ballroom be warned --its a bit of a bum fight so get there early if you really want to make sure on a sea day of getting a seat then 3.30pm it starts so get there by 3.15 the latest to Queue up for a chance. Pub food in the Golden Lion a must lunch times all F.O.C and great food with a nice glass of Batemans --magic The main blues is looking at the wine list given to you by the Sommelier and knowing that the Australian Black Shiraz thats listed at $40 dollars plus tax is sitting in your local co op for £10.50 or has been known at £8.95. On a 14 nighter it can be come very expensive and their wine packages are a better deal but still pricey. Cocktails in the commodore club around $10 Gratuities $11.50 per night more blues getting on the 48 seater shuttle coach outside the ship waiting till it fill's up then travelling 150 yards and for some anti Brexit reason told to get off ,with the pretext of showing your pass port to the official in the cruise terminal at Zeebrugge ,finding no one wants to know anything about anything and just usher's you through and points to a door at the side of the building and getting back on the same coach still clutching your passport wondering what the hell was that about ?. happened 2 days running. Off at Blankenburge and a very short walk over the road to the station to buy the tickets to Ghent.Having been to Bruges 5 times before thought we would have a change ,There you find a very nice guy speaking perfect English who hand's you a return ticket for both of you for just 20 euro's on a very nice smooth clean train. At the time it was platform 6 at 10.54 going out so, every hour at the 54 minute out and on the 25th minute coming back on platform 9. Its a 30 minute walk to the town of Ghent --its up Albert street opposite the station initially, then straight across both the road's curving round the green and up to the Canal then right up to the main canal 200 feet, then left and follow into town an easy walk in or nos 2 tram from the station Really worth a visit --great place to shop and relax with a Belgian beer in some lovely place's We got the tram back a number 1 and dont be fouled into thinking you have to deal with the ticket machines as its all coins ,the driver will change up your money when you enter a massive 3 euro's. will get you back to the station in about 12 minutes. So total expenditure for the 2 of us was 26 euro's -- £ 21 Excursion on the ship called "Ghent on your own" a bus ride $ 110 = £84 your choice. Recommendation for a character Beer haven "Duel Griet" 500 different beer's address = Vrijdagmarkt 50, 9000 Gent Besides the small points ,this was a really nice 3 nighter = excellent food ,great service in lovely surroundings. Enjoy Read Less
Sail Date: October 2018
Always wanted to travel the Mississippi River by riverboat. It was a relaxing and very informative cruise. Especially liked the shore excursions to the Civil War battlefields. The boarding process was the easiest and quickest that I ... Read More
Always wanted to travel the Mississippi River by riverboat. It was a relaxing and very informative cruise. Especially liked the shore excursions to the Civil War battlefields. The boarding process was the easiest and quickest that I have experienced. We took advantage of the pre-cruise package that included a tour of Graceland, two nights as the Graceland hotel and transportation to the ship. The ship as immaculately kept and the staff could not have been more professional and attentive. Our cabin was the largest we have had on a cruise with floor to ceiling sliding glass doors opening to a private balcony with chairs and table. We made stops in Vicksburg, Natchez, St Francisville, Baton Rouge, Oak Alley, and New Orleans. There were on board lectures about the Mississippi River and the Civil War battlefields that we visited given by very informative experts. The shore excursions were excellent with very informative tour guides. The food was excellent and service was quick and efficient. Disembarkation was very organized. They provided transportation to the Airport in New Orleans as well as an optional two hour bus tour of the city on the way to the airport. We have already signed up for another cruise with American Cruise Lines in 2019 "Maine Coast and Harbors". Read Less
Sail Date: October 2018
We chose Viking Sky specifically after seeing it on TV as we loved the style & size of the ship for our first cruise. As we only wanted to try a week, the itinerary suited us as we had only visited Corfu in the past. Embarkation: ... Read More
We chose Viking Sky specifically after seeing it on TV as we loved the style & size of the ship for our first cruise. As we only wanted to try a week, the itinerary suited us as we had only visited Corfu in the past. Embarkation: We were quite impressed by the communication from the booking procedure, through to departure & on arrival in Venice there were many Viking representatives in evidence. We were aware our stateroom (3056) would not be available to us until 2pm & we were due to arrive at the ship by about midday so I asked at the airport if we would be allowed on the ship to look around etc but was told no, we would have to wait at the port terminal until our allotted time. This was not the case at all but the representative on our transfer bus didn’t offer any advice over the microphone & in fact alarmed us a little on approaching the dock as he called the ship the Viking Star twice!! There seemed to be an assumption that we were all previous Viking passengers & so we just followed him to the cruise terminal where he left us. Check-in at the terminal was efficient & we then made our way onto the ship where we were greeted with champagne & towels & took a seat in the immediate lounge area. After 20 minutes or so we realised that many of those on our coach had moved elsewhere so we asked if we could go around the ship & were then told please go & have lunch or whatever we wanted until our stateroom was available. Fortunately an announcement was made about 1.15 that all rooms were now ready so we headed to our room & our luggage was waiting outside for us. Our cabin steward arrived & introduced himself, gave us info for the room etc & he did an excellent job, along with the entire housekeeping team, all week. Stateroom: The room was quite generous in size, apart from a bit tight at the end & wardrobe side of bed, but we were generally very comfortable. Bathroom also bigger than expected but found the underfloor heating a bit stifling at times. Although the shower is reasonably powerful, the temperature fluctuates so you needed to be a bit careful. Quite pleased to find the sound proofing was very good as we never heard anybody really; just a bit of music drifting from the atrium sometimes as we were nearby. We didn’t spend much time on our verandah but it was good to be able to open the door at times On one evening we received a note to say they would require access to our verandah from 0800-1500 the following day for maintenance work. We weren’t happy with that idea & why it couldn’t be done at the end of our trip, but as soon as we spoke to Guest Services, they confirmed the work could wait. Restaurants/Bars etc: We enjoyed breakfast in the World Cafe as you could be as quick as you wanted, & had room service at one port where we were not taking an excursion so fancied a lazier morning. Dined mainly in the main Restaurant & only had to wait about 15 minutes one evening. Had some lovely food there & more than enough choice on the menu each evening. House wines also excellent & poured generously. It can be very busy in there but because the area is in smaller sections you don’t feel you’re in a large dining room. Staff deal with everything in a friendly efficient way & cope very well. Unfortunately we didn’t prebook Manfredis beforehand as we didn’t know when & where we might like to dine. However in hindsight we should have booked & then cancelled if necessary as there were no slots any time of any day. It was quite apparent that some people were dining there frequently. We were however offered the chance of the Manfredis menu in a side room on a mixed table of 12 for our last evening but we declined. Loved the various bar & seating areas, our favourite being the Explorers Lounge. A small selection of food is available in Mamsens & we felt they could have varied that more. With just 1 or 2 exceptions every member of staff was polite, friendly & efficient & we enjoyed passing comments with them. Entertainment: Some of the music was a bit of a cruising cliche so we tended not to listen to that. However, special mention of the excellent Beatles & ABBA songbook evenings by the group of 4 & also the stunning performance by Heather Clancy, the Cruise Director along with Gary Jerry on his piano. It was nice also to have members of the crew, the Captain etc introduced in various ways. Excursions: We only took 2 walking tours as our first 2 tours didn’t happen due to weather conditions affecting the itinerary. Unfortunately Venice was having their worst weather & flooding for 10 years so the Port was closed & water transport was cancelled on the day we were due to go out & about. We were also unable to leave as scheduled so were delayed until the next day & had a day at sea, having to miss out Split altogether & head straight to Dubrovnik. Sail away from Venice was still amazing despite the wind & rain!! We enjoyed the 2 tours we did but I think it’s luck with which guide you get as our two guides were completely different in their approach. Disembarkation: A huge task which they handle quite efficiently. Although you have to vacate your Stateroom by 8am, you then have time for breakfast etc. However I don’t know how they assess which group to put you in as we had to leave at 9am, getting to the airport 4.5 hours before our flight so had to just hang around for 2.5 hours until check-in opened. Summary: Overall we enjoyed our first cruising experience; we loved the ship & would possibly consider another cruise in the future. It would seem from fellow passengers that Viking compares very favourably to some other cruise lines but I guess you get what you pay for as Viking are certainly at the higher end price wise. Read Less
2 Helpful Votes
Sail Date: October 2018
We booked a guarantee obstructed view cabin. Never again. We were allocated cabin 4076. This was right over the state of the Queen's ballroom. The noise started every night at eight and continued till half twelve. Loud base beat and music ... Read More
We booked a guarantee obstructed view cabin. Never again. We were allocated cabin 4076. This was right over the state of the Queen's ballroom. The noise started every night at eight and continued till half twelve. Loud base beat and music vibrated wall and floor. Only suitable if you like to stay up late. Food was very good and plenty of choice. Entertainment was excellent particularly on sea days.enrichment lectures were excellent. Staff very polite and efficient. Drinks are very expensive and also have 15% service charge added making a beer around £7 and a soft drink £3. Wine was even more expensive with a large glass of wine costing over £10. A very traditional cruise ship with an art deco feel throughout. No covered pool or hot tubs. There is a definite class system on board this ship. Money talks!!!! Excursions similar to other cruise lines. Quite expensive but generally well organized Read Less
2 Helpful Votes
Sail Date: October 2018
We booked a V1 suite but at the time they had an offer of a 2 suite upgrade to V3. We were advised that we had been allocated a V6 suite just under two weeks from departure. An up sell letter had arrived some 2 months from departure asking ... Read More
We booked a V1 suite but at the time they had an offer of a 2 suite upgrade to V3. We were advised that we had been allocated a V6 suite just under two weeks from departure. An up sell letter had arrived some 2 months from departure asking for £999 each for a V5/V6 so we were glad we hadn’t taken up the offer. Embarkation We received no help with the luggage at the airport. On departing the arrivals baggage hall we were met and moved to an initial holding spot while others joined the group. We were then moved to another holding spot further on which at least had seats. Ground staff didn’t seem to have a clear idea of what they were doing. Eventually we were marched on again hauling our luggage all the way to the coach which was a considerable distance. It was interesting that the 6* cruise line treated us this way when Cunard took their passengers luggage immediately after exiting the reclaim area. On arrival at the port we were surprised that we didn’t have to complete a health declaration form? Also surprising was that there was no pressure to use the hand wash on boarding. We checked in in the main theatre and headed for our cabin but there was nobody to direct us to our cabin so make sure you know where to go before you arrive on the gangplank. Likewise there was no information on what dining was available on boarding. Our Cabin Steward did meet up with us after lunch with the soap selection and a glass of champagne. Life on board The theme of very little information continued on board. There were few announcements from either the Captain or the cruise director but this did increase slightly towards the end of the cruise. I heard one crew member rather bravely tell the Captain that some passengers were asking if he had left the ship as they never heard from him!! Until almost the end of the cruise there were no announcements when the ship was cleared to go ashore or where the gangway was located (it sometimes changed from the Herald the previous night). When we left Naples, our first port of call, we should have been heading for Trapani in Sicily but the next day we found a letter outside our cabin saying we were not going to Trapani due to bad weather. There was no information on what the revised itinerary was to be. The senior crew were almost invisible on board particularly the captain and there were no photos of them published in the Herald to enable us to spot them. The Wi-Fi on board was expensive which is again surprising for a 6* line when it is now provided free on many other economy cruise lines. The Cabin was well laid out and well maintained although now showing signs of heavy use with chips and scrapes. There is lots of storage. We got a bit fed up with the push to release cupboard doors after a while. There is no real walking area on the ship and in better weather the top deck will be jammed with sun loungers. We are glad we tried a shorter cruise before we booked 21 days to Antarctica. Our one sea day was enough for us on this size of ship. Our cabin was on deck 7 below the patio grill so we experienced some noise from pool deck above. Bad weather also produced a few creaks and groans so earplugs were essential The weight of the bath robes we found a problem. They were both extra large size? Whilst good quality bath robes are nice we found these too heavy to use. Following the introduction of the larger ships other reviewers commented on the staff competence. Some staff are obviously still in training but we never found this to be a problem. In general the service was excellent even in the upper reaches of the pool area. Smoking made walking round deck 9 unpleasant likewise having a coffee outside on deck 7. The weather on our cruise was bad so we didn’t have the opportunity to walk/sit in these areas much but if the weather had been better if would have been a problem Food and Drink Having followed the boards on CC I made sure that I got the complementary wine list when on board but when I asked for some of the wines the sommelier didn’t recognise them? I let her see the list and she said they must have changed it without telling her. Subsequently I got another one but this was completely different (and different from the one posted a few weeks back on CC). We found it best to ask for what you want and see if they can find it. We found a French waiter who came from Bordeaux and we asked him if they had any nice French wines so he gave us some advice. They do push the cheaper “featured wines” such as Trivento Malbec or Oyster Bay sauvignon blanc but don’t accept them and they will find you something better. Wine glasses are the same size for red and white wines (unless you buy a bottle) and they carefully only pour to around a third full. They are quite small glasses so you don’t really get through a lot of wine at dinner unless you get multiple refills. We liked the Stoneburn Sauvignon Blanc but it seemed to be running out towards the end of the cruise and the Oyster Bay was being pushed again. We also tried the Trivento but it was poor but liked a French Merlot and Bordeaux. These were the only 3 wines we uncovered that we liked so the limited wine selection meant we got a bit bored with it. We asked for specific beers (mainly ales) in the preferences section online but nothing was provided apart from 2 cans of Becks. I raised this with the cabin steward and she said she would investigate but nothing appeared. I also asked the bar tender at the pool and the club but they didn’t seem to know what they stocked. I saw a John Smiths beer can on board and then found Old Speckled Hen in the pool bar but both soon ran out due to the number of British on board. After a week on board they found some more ales and my cabin fridge was restocked but it wasn’t with any of the ales I asked for. We found the seating arrangements in the Colonnade quite poor. It was difficult to get in and out as the chairs are big and heavy. There are few tables for 2 so people tend to sit on the outside of a table for 4 making it difficult to get a seat on occasions. It gets really busy when the outside area can’t be used. On our third evening and one subsequently the Colonnade became reservations only making the main restaurant even busier. We saw some couples waiting in the club bar most nights to get a table. One of the highlights for me on a cruise is to have a cooked breakfast which I never have at home. I was not impressed with the hot breakfast on this ship and only ordered it twice. The only bacon available was crispy American which is all fat, the sausages were inedible, the hash browns were partly cooked grated potatoes etc. I tried a different order next morning so asked for medium poached eggs on toast. They arrived partly raw and runny sitting on a small piece of soggy toast. So what can go wrong with pancakes? Well Seabourn can show you. Soggy partly cooked in the middle and again inedible. Fortunately the cereal and fruit selection (some canned) was ok as were the yoghurts. The croissants at breakfast were also poor and many people picked them up in Seabourn Square together with a fresh coffee and took them into the Colonnade. The MDR dinner portions were just adequate if you had all 4 courses (including a desert). Side orders are available but are not on the menu but provided if you ask. They don’t always come in a separate dish but are added to your main plate. We had dinner in the TK grill one night and it was just OK. The clam chowder was awful and not very warm and the lobster was tough but the Dover sole was excellent. The service was too fast and we were out in one hour! Contrary to other reviewers there was no attempt to sell expensive wine to us. Perhaps we looked too poor. The plates in all dining venues were cold which particularly in the buffet where the food was only warm to start with made it difficult to have a warm meal. On balance we preferred the lunch meals in the colonnade to dinner in the MDR. Somehow the choice of food suited us better. We had one formal night on an 11 night cruise which hardly justifies carrying your posh clothes. The dress code was not enforced. One chap seated at a hosted table turned up in the MDR wearing a scruffy long cardigan and no tie on formal night!! Some staff were pulled out of the MDR to do room service at the last moment one night just as we entered and this caused chaos as they main server wasn’t told. They had no help for almost half an hour so service backed up. In general however the service was good. We found a nice table with good serving staff on our first night and asked for the same table every night. The coffee shop was excellent and we picked up our morning coffee here every day. The staff provided a carrier for us to take it back to the cabin. The snacks here were difficult to resist on occasions especially the profiteroles! Disembarkation The Disembarkation letter arrived a few days out but is was very ambiguous and when we sought clarification from reception she kept saying it is a “standard letter”. When we pushed her she said “I am trying to explain it to you”!!! Not exactly friendly! Can’t Seabourn have someone who has English as their first language read such standard letters and check they make sense. Disembarkation was a bit chaotic as we were told not to leave ship early as the luggage may not be ashore but on the other hand we were told to allow enough time to get our luggage and get to the bus? Our luggage labels were number/colour coded but no announcements were made when we should head to the gangway (which was located near to the cabins on deck 5 – the worst possible place on the ship. Conclusion We enjoyed our cruise in spite of the bad weather – but it could have been so much better. The embarkation/disembarkation needs improving, communication could be much better, the food could be better, the ship layout needs some changes at its upcoming refit, the WiFi should be included and the complementary wines should be improved. On balance we prefer Regent ships, the included excursions, flights and transfers and the food and unless we see a special itinerary at a special price we probably won’t use Seabourn again. Read Less
2 Helpful Votes
Sail Date: October 2018
We just returned from a ten day trip on the Silver Spirit, Montreal to New York City. Out of 25+ cruises this was hands down the worst because of the weather. It was 29 degrees F in Montreal, we got stuck in Quebec City because of a ... Read More
We just returned from a ten day trip on the Silver Spirit, Montreal to New York City. Out of 25+ cruises this was hands down the worst because of the weather. It was 29 degrees F in Montreal, we got stuck in Quebec City because of a blizzard, Saguenay port was closed because of the weather, Baie-Comeau was closed because the dock was wrecked by the storm and it was rain, snow, sleet and fog in all but Newport RI. So I must give this trip two marks, overall trip a 2 while just the Silver Spirit a 8. I blame the weather 50%, myself 25% for booking a trip to Canada this late in the season and Silver Sea 25% for selling a trip this late. The attitude aboard the ship from Captain on down was it was too late in the season. The Ship: The Spirit looks like a new ship and just like the Muse in many places. She was very clean and organized with no problems that I encounter. The crew was great, service top notch. The unlimited internet and the interactive TV worked great. We were in cabin 1117, a new Silver Suite added when she was stretched. Great cabin in a great location. Very quite and right by the elevator and midships enough motion wasn’t a issue. Food: The Spirit now has the same restaurant arraignment as the Muse and the same room service. I really do not like the fact that the menus do not change at all in the evening in any restaurant, it gets very boring. Some will say they do change however after 23 days on both ships I have never seen a change, I also find the room service menu boring, almost like a Diner. I tried to get a lobster dinner, which is a special order, and just got the run around. I am really not impressed by the food. I never got a bad meal however there is no wow factor in any of it. I can not recommend SS to a foodie. Accitivies: For a ship with a very small stage their group did a great job. There were six singers who put on various shows, all very good. There was a three piece band which was OK along with a male and female singer who worked the lounge, also OK. I was surprised they didn’t bring in any guest acts. There was a lecturer onboard also. Overall I like SS but after trying them twice I just can’t get excited about their restaurant concept. I would sail them again however at their price point there are better options I believe. Read Less
Sail Date: October 2018
Awesome service, accommodations and great culinary options! My husband and I boarded this cruise too celebrate our 25th wedding anniversary and had a wonderful experience. Despite the bad weather, and missed ports, we enjoyed all the ... Read More
Awesome service, accommodations and great culinary options! My husband and I boarded this cruise too celebrate our 25th wedding anniversary and had a wonderful experience. Despite the bad weather, and missed ports, we enjoyed all the ports we did get to visit! The staff on board accommodated our every whim and the dinning options were fabulous. The rooms are very spacious and serviced twice a day which was very nice. We loved all the common areas and the numerous activities that were offered. We especially enjoyed trivia play each day at 4:45pm. Who doesn't like drinks, friends, and some trivia! We made some wonderful friends on board as well! The ports were beautiful and full of fun and exciting excursions suiting every level of activity. Because of our ship's size we could get into most ports without having to tender to shore. I would definitely recommend this cruise and especially Silversea cruise line. We can't wait to book our next cruise. Read Less
2 Helpful Votes
Sail Date: October 2018
Ive completed nearly 20 cruises but wasn't sure how I would cope with 7 sea days as I was worried I would be bored. Needn't have worried as there was so much to do we couldn't fit it all in! Cabin was a balcony cabin. We booked a ... Read More
Ive completed nearly 20 cruises but wasn't sure how I would cope with 7 sea days as I was worried I would be bored. Needn't have worried as there was so much to do we couldn't fit it all in! Cabin was a balcony cabin. We booked a sheltered cabin on the advice of the cunard rep and it was great. Didn't use it that much (just to look out to sea and for whale / dolphin spotting) but we were certainly sheltered from any wind and rain. Cabin was spotless and up to the normal standards. Compact but plenty of room for everything. Ive travelled on all the cunard ships, Celebrity, Princess, Royal Caribbean and this was certainly the best food we have had. Evening choices- the lamb rack was excellent, lobster, beef always good. I did have pheasant and don't think it was a popular dish and was a little overcooked as i think it was on the pass too long but was quickly swapped for another choice. Kings Buffet always had a lot of choice and plenty of places to sit. You do have to walk round all the sections as they are split into types rather than all being together but made it feel more like a restaurant than a canteen so appreciated this. Always appreciate having real plates rather than plastic plates and mugs. Entertainment suited us. Really interesting lectures (Tom Parker Bowles, Dickie Arbiter), Planetarium wasn't as good as expected but think i was probably a little tired when we went. We did the bridge classes which were great fun. Lots of good music and dancing all around. We couldn't fit in everything we wanted to do each day. I like dressing up and i think nearly everyone dressed for dinner.Very casual in the day and anything goes. the theatre shows weren't to my taste. The welsh comedian was good. Service everywhere was excellent The art gallery was also excellent and Alex and co did a great job, thank you Would definitely recommend and have booked again (booking onboard is really worth it and you get so much on board credit ) Read Less
Sail Date: October 2018
Because it was advertise as a luxury cruise with 5 stars all inclusive beverage offer....and we like to stay in the same room for 2 weeks and not relocate our luggage (4 times in this cruise !) We chose a Royal Panamera Suite and we ... Read More
Because it was advertise as a luxury cruise with 5 stars all inclusive beverage offer....and we like to stay in the same room for 2 weeks and not relocate our luggage (4 times in this cruise !) We chose a Royal Panamera Suite and we had the same food and beverage as others in a different deck Notice of low water was send by email the day of departure after we had inquire 2 weeks before and everything was supposed to be ok Hotel in Budapest was not as we were told. We were supposed to have a Premium Deluxe suite as confirmed by Scenic Under expectation....ordinary wine, no more Maccallen after one day, food was serve too fast, dining room like a cafeteria with bright lights, etc.. Had to change ships 3 times Pearl, Opal and Amber Service was not equal on every boat Did not see the Butler or inadequate On the Amber the waiter was impolite ....throw fork and knife on my table the last night, nearly agressive Guided tours were very limited to a walk in the city and no visit except for Melk and Wurzburg Read Less

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