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Sail Date: July 2018
We wanted to sail out of New York City and thought this cruise would be a good fit. The ship was beautiful, the room was nice, however the service was very disappointing. It started with the 1.5 hour wait in line to get onto the ship. Then ... Read More
We wanted to sail out of New York City and thought this cruise would be a good fit. The ship was beautiful, the room was nice, however the service was very disappointing. It started with the 1.5 hour wait in line to get onto the ship. Then there was a long line to get into dinner the first night while only one crew member had the list to help find passenger’s s find appropriate entrance to the dining room. It was very disorganized. At least two waiters were unable to describe the menu items when asked. Although many staff smiled and said hello in a hallway, most did not. The bartender and wait staff on deck were unfriendly at best. It was not a good experience. There were no more than one staff person to direct passengers who were not clear how to navigate the process of getting off the ship for excursions. There were no signs on the ship to help people get to places where they needed to be. And when arriving in Brooklyn, we were told to assemble in the Queens room and once there, we were told we did not need to go there and could leave the ship anytime. Once again, this told us that the staff was not trying to anticipate passenger needs and assist them. And finally, we were very unhappy in both the written and verbal comments, we were told we could not see the Boston fireworks from the ship, but recommended places to go in the city to see fireworks. This was not true. We were lucky that we just happen to wonder onto deck 11 and see that the fireworks could be nicely seen from the ship. Overall, there was just a lack of service and attention to passenger needs. We do not recommend Cunard. We are truly disappointed in our experience. Read Less
1 Helpful Vote
Sail Date: July 2018
Hey honey--I got tickets to Springsteen on Broadway--can we sail on Queen Mary 2? That's how this voyage began... We sailed on the five day portion of this itinerary--from NY to Saint John, New Brunswick, to Boston for the 4th of ... Read More
Hey honey--I got tickets to Springsteen on Broadway--can we sail on Queen Mary 2? That's how this voyage began... We sailed on the five day portion of this itinerary--from NY to Saint John, New Brunswick, to Boston for the 4th of July, and back to NY. We were "trying out" the Queen Mary 2 with the idea of a world cruise in 2021. Five days is nothing like 113 days, of course, but we still felt like we got a feel for the ship, and we loved it. We embarked from Red Hook Terminal in Brooklyn, which definitely doesn't have a five star feel--very industrial port and waiting area. Our embarkation time was listed as 3 PM. but from reading reviews here, I learned that we could ignore that, get there early, and be aboard well before that time. This proved true, and we were aboard before noon. The bigger surprise was that our staterooms were ready, which was a treat. Nothing like a quick glass of bubbly before lunch! I also didn't think the Pol Acker was swill lol. Sail away in New York Harbor actually brought tears to my eyes. Seeing the Statue of Liberty and the New York skyline, sailing under the Verrazano Narrows Bridge, where it looks like the ship is going to crash, listening to fun music on deck and waving a little American flag--it was a blast. We dined in Britannia for the late seating every night but one, when we wanted to catch the first show and ate in the Kings Court instead. I requested a large table in the dining room because we love to meet people from everywhere, but it was just the four of us. Table location wasn't great (not a huge deal), but the service was attentive and friendly. Dining choices were varied and generally very good. My daughter went for the Canyon Ranch choices (lots of chicken) most nights and was happy with them. My son and husband did steak/chateaubriand/short rib with good reports. I had an OK lobster tail, a delicious salmon filet, a dry sea bass, and a good sirloin steak. Our servers Ned and Ronald, the sommelier Oleg, and the head waiter Oliver all went out of their way to chat with us and assist us. We love wine, but live at the low end of the Cunard wine list. Oleg pointed us to well priced delicious wines and didn't make us feel cheap. We also paid the 20 dollar corkage fee a few nights. Kings Court was also a nice surprise after some of the reviews here. There was plenty of window seating when we ate there, and a good selection of both healthy and not-so-much options. The chocolate truffles made me grateful that we were only on board for 5 nights. I wish I had stashed some in my luggage though. Entertainment was one reason we chose Queen Mary 2. Our son loves live music of all kinds, so we spent a lot of time at concerts in pubs and lounges listening to a great variety of music. The musicians were without exception talented and professional. There was a guitarist who gave really informative lectures on famous guitarists like Jimi Hendrix and Carlos Santana. He was really knowledgeable and entertaining at the same time. We heard a lovely concert by Alton Fitzgerald White, who played Mufasa in the Lion King on Broadway. Comedian John Joseph had us in stitches, and the Royal Court Players were outstanding. They put on different full shows with great dancing and singing. The Broadway show was especially good. The a capella group Six Appeal was incredible. Our daughter is 23, and she made friends with some of the young women in the entertainment department. There are not many 20 somethings on board, but she still had a great time. We walked around Saint John on our own, found Big Tide brewery, and chatted with some locals. We didn't get off in Boston, as we live nearby and wanted to explore the ship some more. Another reason we chose Queen Mary 2 was because we like to get dressed up. I read some of the controversy on the boards about the "change" in Cunard dress codes, but we didn't really see anything untoward in the clothing department (except that one lady that wore her bathrobe as a coverup in the main area of deck 2--awkward). If I am being honest, what other people wear has no bearing on how I feel about my cruise experience, though I love to see people in their finery. I know my family looked and felt great in their tuxes and gowns. We took lots of pictures, had some delicious cocktails, and generally enjoyed the elegance of the ship and her passengers. Speaking of cocktails, here's my take on Cunard beverage prices. We live in a medium sized city, and when we go to our favorite restaurant, which is not super fancy and is in a mini mall, my favorite martini costs 10 dollars. In the Commodore Club--our favorite pre-dinner cocktail spot--my favorite cocktail was the Sazerac. It was 10.50. It was served with a bowl of spiced nuts and olives, some lovely canapes with shrimp, crab, and prosciutto, and a stunning view of the Atlantic. Well worth the extra 50 cents. My biggest concern with Queen Mary 2 has to do with accommodation choices for people with disabilities. We are a family of four. We were fortunate that our adult daughter could join us for this short excursion, so we booked two staterooms and were very pleased with the accessibility. Our daughter will not be coming on our world voyage, however. Our son’s wheelchair cannot fit through the door of a typical stateroom. But there are no wheelchair accessible staterooms that will accommodate three people. There are also no single wheelchair accessible staterooms. And there are no adjoining wheelchair accessible staterooms in any category except Queens Grill. These are grave concerns for us. When I met with a shipboard Cunard agent, he told me that I would need to book two staterooms and pay the full fare for a 4th person in order to do the world voyage with our son. This feels discriminatory to me, and is our one reservation about booking this dream trip. We're talking about over 30000 dollar difference in what we would pay for the voyage. I drive a crappy car, but that would pay for a pretty nice one. If you've read this far, thank you. If you have any advice regarding how we can reconcile this ship that we love with our predicament, we'd love to hear from you. Except for this major issue (for us), we loved this voyage. For able bodied travelers, we recommend Queen Mary 2 without reservation. Read Less
Sail Date: June 2018
This was our first Cruise with Azamara. Unfortunately our expectations were not met. We knew that the “Quest” was an older ship but did expect that the service, food etc. would compensate for that. The cabin - as for the ... Read More
This was our first Cruise with Azamara. Unfortunately our expectations were not met. We knew that the “Quest” was an older ship but did expect that the service, food etc. would compensate for that. The cabin - as for the ship itself - really needs a refurbishment. Especially the bathrooms, carpets etc. The cabin size is on the small side, which we knew though. The bathroom is very small and the including shower very tiny.. The service on embarkation day was really bad. We found our cabin to be without bathrobes, slippers, fresh flowers and some of the ameneties in the bathroom were missing. Dirty mirrows in the cabin and messages regarding on board credits to former cruisers had not been removed from the desk. On top of that we received one of our suitcases broken during the embarkation process.. Not really an issue but when it is said that you are to expect a high service then these things are not good enough. The first night we went to the main dining room where we found the service and the food to be very poor. The staff did it’s utmost but being very few persons to serve many guests that meant that we had to ask for water, wine when we wanted a fill up. We had bought the Ultimate beverage package due to a wider selection of wines and sparkling waters. However we had to sit waiting a long time (more than 10-15 minutes) for i.e. a Perrier as the staff had to go a long way to get hold of it. Furthermore we were told in the main dining room (and later) in Angelina and Prime C that portwine (Fonseca) was not included even though we had it in writing. Not comfortable to have to discuss this. We have never experienced such a bad service on our prior 6 cruises(Celebrity and Norwegian). To summit itnup: GOOD: Very nicely decorated “Windows Cafe” - the most stylish we have seen on the ships we have been cruising on. The food in the windows cafe was delicious although the selection was quite limited. The service and the food from “In room dining” - the best we have ever experienced. Being on a small ship means the possibility to get to places that bigger ships cannot go to. The itinerary was really nice - Menorca, Corsico and Elba being our favorites BAD: The service (compared to what was to be expected on a ship that should be luxury). The need of the staterooms, bathrooms, carpets i.e. to be refurbishment. The team spirit between the staff did not seem to be the best. We had a waiter in one of the speciality restaurant that - in our opinion - did not match the job. We was really trying but he seemed to be placed wrong. I.e. his comment when we ordered lobster was a “wow” so to say he was too smart for the job and needed som training how to “behave towards guests”. The food in the Main Dining room was poor - cold and lacked in taste. On “White Night” there were no possibilities to dine outside or sit in a bar if you did not want to attend the “White Night”. The intertainment was so bad. Really missed the productions shows on prior Cruises. Value for money - not worth paying the double price compared to Celebrity. In the future we will choose Celebrity Aqua Class instead. It is important to mention that we are not the only ones who were dissapointed. We spoke to various people on board - first timers on Azamara Quest as well as people who have cruised on Quest before. There was in particular one person who had been on Quest earlier this Year in the Carribean and he could not believe that he was on the same ship this time - so different was it. We do believe that the staff did it’s utmost to give us the service that was to be expected BUT even if they do what is in their power they cannot compensate for CUTS in general made from the persons/managements in charge. We think that Azamara should be profiling themselves as a Cruise Company that can go to small places where big ships cannot go and don’t profile them as being a luxury Line. Read Less
1 Helpful Vote
Sail Date: June 2018
I have always heard positive reviews of Spirit from other passengers and given it's recent transformation I wanted to experience her renovation and crew. I have enjoyed the Wind twice in the past and last year I sailed on the Muse shortly ... Read More
I have always heard positive reviews of Spirit from other passengers and given it's recent transformation I wanted to experience her renovation and crew. I have enjoyed the Wind twice in the past and last year I sailed on the Muse shortly after its maiden voyage. The primary driver for this trip was the itinerary. The diversity of passenger nationalities on Spirit was excellent which made for interesting conversations. There were groups of friends and multi-generational families traveling together, a few same-sex couples and several handicapped passengers. The Spirit feels very much like the Muse in decor and layout. Overall, this was a very smooth voyage both literally and in terms of service, on-board venues, food, excursions, etc. The exterior of the ship looks brand new; the deck crews on all Silversea ships does an amazing job washing and sometimes even touching up portions of the ship with new paint. As a result, Silversea ships always look crisp and clean. This is noticeable when docked next to other passenger ships. The only interior space I saw that appears original are the public restrooms on various decks. The gym and fitness areas are nicely equipped and were never crowded. The steam and dry sauna areas are co-ed and very small. Both appeared to get little use on this voyage. Silversea, to their credit, has made all of the multiple dining venues much easier to experience than on the Muse which required reservations during my sailing. Most all of the crew are smiling and friendly and I even recognized a few faces from other ships. iPads have made it easy for waiters to address passengers by name and even confirm noted food preferences even before you order. The current Voices of Silversea quartet on Spirit were good but the talent on our Muse sailing was better. I was in an 8th deck deluxe veranda cabin which is nearly identical to the Muse except the TVs are wall- mounted flat screens vs the in-mirror TVs on Muse. The butler explained that passengers complained about noise from adjacent cabins with the in-mirror style. It's a shame because the wall-mounted TV is obtrusive and clunky in an otherwise streamlined cabin. Silversea no longer provides self-serve coffee station in any of the lounges for early risers. The only way to enjoy early hour solitude with coffee is to order room service delivered to a public space. Fresh fruit is no longer stocked in each room which is a shame. We bookended our voyage with two days in Copenhagen and two days in Stockholm. Both of these cities are unique and glorious. The premium hotel choices (D'Angleterre in Copenhagen and The Grand in Stockholm) were both excellent. If you are sailing the Baltic itinerary, do not miss the arrival in Stockholm through the archipelago. We also visited Helsinki Finland and Tallin, Estonia both of which were just okay comparatively speaking. Embarkation and debarkation were smooth and well organized. Silversea does a good job getting luggage reunited with their owners. There was a PhD guest lecturer on this sailing who did an excellent job highlighting what to expect and see at each port. She was concise, knowledgeable and humorous. To sum it up, I highly recommend this itinerary and the Silver Spirit ship. Read Less
1 Helpful Vote
Sail Date: June 2018
Years ago when I was a university faculty member, I had a reputation as a tough grader who didn't award many "A's." So with that in mind, here are my thoughts about what, overall, was a first-rate cruise experience. We chose ... Read More
Years ago when I was a university faculty member, I had a reputation as a tough grader who didn't award many "A's." So with that in mind, here are my thoughts about what, overall, was a first-rate cruise experience. We chose Silversea for our Baltic cruise in large part because we wanted to enjoy a true "first-boat" experience. Which is what we enjoyed during our days onboard along with another couple who have been friends for over 50 years. Our trip began with a long, but unavoidable, business class flight on SAS to Copenhagen, which Silversea arranged at a price well below the standard prevailing rate. Prior to embarkation, we enjoyed two full days in very sunny Copenhagen, burning "points" at the Marriott, walking extensively and doing a very "touristy" but delightful canal boat ride. The Glyptotech museum's collection of impressionist painters was especially impressive. Check-in at boarding time couldn't have been run any better. We were whisked to our cabin in a blink without ever having to endure the long lines that are so common with cruises on mega-ships. And miracle of miracles, Silversea provided two luggage racks, an amenity that even many top-flight hotels fail to provide. Our butler from Nepal provided a thorough and efficient introduction to shipboard services and we headed quickly to the LaTerraza restaurant for our first taste of Silversea's fine and diverse dining experiences. During our stay on board, we ate at LaTarraza, Atlantide, Silver Note, The Grille, the Arts Cafe, and the pizza shop, the name of which escapes me. We especially enjoyed the first-two, always receiving both top-notch food and attentive service. I especially enjoyed the soups that were included on the multi-course menus. Unfortunately, we had scheduled our visit to The Grille on an evening that was cloudy and cold, but the overhead heaters and blankets kept us very snug. The white and red white wines that were offered during dinner were quite adequate, but it was a bit disappointing that the offerings changed little from night-to-night. As a beer drinker, I was disappointed that Silversea's offerings failed to include even a single IPA. As "morning people," my wife and I especially appreciated the ship's breakfast offerings. It is difficult to imagine that someone would be unable to find something at breakfast that failed to whet their appetite. For me, it was the mounds of smoked salmon, and the always hot, buttery, scrambled eggs. The Silver Spirit's lounges provided comfortable settings for a before-or-after dinner libation. The piano music in the main lounge could not have been better, both in terms of tunes selected and volume. The vista and intimacy provided by Tor's high and at the front of the ship were perfect. From beginning-to-end of the cruise, however, the main lounge was in serious need of another bartender. While the "mixologist" worked at a rapid pace, she plainly was overwhelmed. As a result, table service was unacceptably slow. The only downside in the ship's food service occurred in the Silver Note. Food quality was very high, but the portions were unreasonably small as if they had designed for a tasting menu than the regular course menu we were provided. Our cabin plainly met our expectations. We especially liked the fact that it included a walk-in shower and not the ungainly tub-shower combination that seems to be the order of the day in so many European hotels. Silversea should offer better pre-cruise information about bed size. At the time we made our reservations, we were left with the impression that the room's two-person bed option was the width of an old-fashioned "double" bed. We discovered once onboard, however, that this option was, in fact, pretty much the size of an American "queen" bed, which we would have very much preferred instead of the twin beds we selected. One of the greatest problems with the twins is the placement of overhead lighting on the bed closest to the bathroom wall -- it can give you a good whack in the head if you're not careful. Our excursions overall fully met our expectations. We especially appreciated the fact that our ship was able to dock so close to the center of St. Petersburg -- something that allowed us to avoid the one-hour bus ride to town that comes with the large cruise ships that must dock so far away. Our guides all were well-informed, and all were readily understandable. Indeed all but one was engaging and truly enjoyable. The extra-cost side trip to Moscow was worth every penny and a real trip highlight. We would recommend it to anyone who can deal with arising at 4:30A and not hitting a bed until almost 1A. My wife and I, however, would like to offer a few suggestions for making the shore excursions even more enjoyable. First, in St. Petersburg, structure the tours to places like Catherine's Palace and the Hermitage so that there is less emphasis on "seeing everything," and greater emphasis on leisurely, selective viewing. Second, we both were struck by the absence of any tour offering that focused on the Russians' efforts to save St. Petersburg from the Nazis and the terrible conditions that so many city residents endured during the Second World War. Similarly, it would have been interesting to have some exposure to the city's booming neighborhoods of post-Glasnost Russia. The weakest of our tours occurred in Helsinki. While we were under the impression that we would have a good opportunity to experience the city on shanks mere, we spent an undue amount of time in an undistinguished building listing to performances of Sibelius' music, something we could have done just as easily at home. Additionally, it became immediately evident that we could have seen a great deal of the city by exploiting Helsinki's trams. This proved impossible, however, even during our free time as it is impossible to purchase tickets on the trams or without Finnish currency. Perhaps Silversea could consider pre-purchasing tram tickets for those interested in exploring on their own. Our guide and our experience in Tallinn were most enjoyable. Indeed, we both wish we had had substantially more time to explore the city, especially the newer sections that have been developed in recent years. While on-board, we took advantage of the ship's evening entertainment only twice, once when we were dead-tired and really have headed to bed. We all thought the farewell performance was most enjoyable, with the 60's-70's pop music well-suited to the age of most in the audience. Overall, the debarkation process was handled as smoothly as the boarding process, very professional and well-thought-through. We had decided, however, to stay in Stockholm for two days after the cruise, and received absolutely incorrect and unduly costly advice as to how to reach our hotel. We were advised that it would be difficult to secure a cab, as almost all accepted only Swedish currency; that we would do best to permit Silversea to arrange a private car for a charge in excess of $150. Nonsense! As we discovered subsequently, it is rare cab in Stockholm that doesn't accept credit cards. Indeed, the 10 minute ride to our fine At Six Hotel should have cost us well under $20. Read Less
Sail Date: June 2018
We loved the couple of days in Quito before the cruise began. The JW Marriott is a beautiful hotel and we got to see the city and the Equator with the help of our Silverseas Cruise Consultant in the hotel who arranged small tours for us. ... Read More
We loved the couple of days in Quito before the cruise began. The JW Marriott is a beautiful hotel and we got to see the city and the Equator with the help of our Silverseas Cruise Consultant in the hotel who arranged small tours for us. Even the day room in Guayaquil at the end of the cruise was a great touch for weary travelers having to wait until midnight to catch a flight home. The cruise guides were very knowledgeable and were available to answer all our questions. The zodiac drivers were wonderful at getting everybody on the zodiacs making us all feel safe in their hands. The food was delicious. Having a 6 course meal every night for dinner! Specialties of the Ecuadorian people were just terrific. We loved seeing all the wildlife and being able to be so up close to the tortoises and the boobies! Even though I do not snorkel, and the rest of my family did, I didn't feel like I was left out of things. Time on the beach with the sea lions was wonderful. This trip was everything I wanted it to be. Read Less
Sail Date: June 2018
Grand daughter wanted to go to alaska. It was a last minute decision and this fit our schedule. Could not get the type of room we wanted, but the veranda room was ok. Checking in was not handled very well and room did not have a roll-away ... Read More
Grand daughter wanted to go to alaska. It was a last minute decision and this fit our schedule. Could not get the type of room we wanted, but the veranda room was ok. Checking in was not handled very well and room did not have a roll-away bed as we were told it would have. The butler and waiters were excellent. Staff at the reception desk were poor. Not very friendly and twice gave me the wrong information, once on the on board credits i had and then on disembarkation transportation. Neither issued has been resolved to my satisfaction. We have been on 21 cruises, mostly on seaborne, twice on around the world cruises. I would rate our experience on silversea shadow as not nearly as good as seaborne. Also was not able to book a reservation at la terraza during the whole trip. Started trying to make reservation right after we made the trip reservation. Again reception desk said they would try to find a way to get us in, but never heard back from them. Food and service were excellent, but the reception staff personal were terrible. Shore excursions were great. Read Less
1 Helpful Vote
Sail Date: June 2018
I booked the Gems of the Danube cruise eighteen months ago to celebrate our Ruby wedding anniversary. It was more than I would usually pay for a weeks holiday but as it was for a special occasion decided to push the boat out. (Excuse the ... Read More
I booked the Gems of the Danube cruise eighteen months ago to celebrate our Ruby wedding anniversary. It was more than I would usually pay for a weeks holiday but as it was for a special occasion decided to push the boat out. (Excuse the pun!) I have been so looking forward to it I probably expected too much-it was such a disappointment! It was tiring, disorganised, stressful and not a bit relaxing! A lot of it was out of Scenic's control but it all made for a bad experience. I have sent an even longer report to the company! Received email day before departure to say 2 boats blocking the river so we had to join ship much further away than planned. Got to airport and flight cancelled-had to get one to Frankfurt and then another to Munich. Then had to wait over an hour for rest of party from another flight. Then a very long coach journey to join ship. Arrived exhausted. Had to be up 6.30 the next morning as trip to Nuremburg left 8AM. As we were moored so far away another 2 and a half coach journey. After long day 2 and a half back which turned into 4 hours as coach got lost taking a detour from the busy autobahn! Got back half an hour before dinner which was one sitting for everyone at 7pm. Mad rush to shower and change. That was the pattern for the rest of the week-early starts, long coach journeys and getting back late. There should have been more half day trips . The restaurant food was not 5 star in my opinion, very average. Also there was no sommelier ,the waiter served the wine too of which there was no choice and no refill unless you asked. And no coffee after! Very slow service each night. As for the cabin, I booked a deluxe balcony but wished I had not bothered. It was not as big as I had imagined and the balcony was just an extension of the room by about a foot. Pointless! You could not sit on it when ship was moored anyway as other ships moored alongside and you were just looking into their cabins. It was then so dark we had to have the light on. After the first night we hardly saw the butler, he was doing other things. Not what is was advertised as. The excursions were too long and did not allow time to shower and change before dinner. As they were in with the price we felt obliged to go as there was nothing else to do on the ship anyway except a small gym and small pool. There were no toilets of most of the coaches (not luxury) and so they kept stopping at toilets for which you had to scrabble for change. There was a lot of walking each day not entirely suitable for older people. The one day the bus did not come back to get us as the driver had gone home! Shambolic! Basically there was only one day when nothing went wrong. All we heard were apologies from the guides. But what upset me the most was my actual Ruby Wedding day. When I booked I had told the agent the date and she said she would make a note so they would treat us specially. We mentioned it to the restaurant manager and a couple of other people because we wanted to eat in Portobello's (the Italian) that evening to make it special. When we arrived they had no idea about it and it was not even acknowledged. The chef had made a cake for the Canadians as it was Canada Day but we had nothing! I was very upset as we were on our own..(There was a card in the cabin on return!) There were some positives. All the other guests from all countries were lovely and friendly. Yvonne the tour manager was excellent. The other staff were all very nice. The night trip around Budapest was spectacular and we enjoyed the Sundowner and some of the places we visited. But all in all it was such a disappointment and not something I would ever repeat. As one man said" I don't feel I have been on a river cruise, more a coach trip just using the ship to eat and sleep! Read Less
Sail Date: June 2018
Have been on Seabourn a few times and decided to take our grown up family on this trip What should have been a super holiday was let down somewhat by mediocre service. On our previous trips with the line this has been their strong suit but ... Read More
Have been on Seabourn a few times and decided to take our grown up family on this trip What should have been a super holiday was let down somewhat by mediocre service. On our previous trips with the line this has been their strong suit but not this time. We were on recently in October and it felt like being on a different ship. The restaurant staff are always polite but there was a sense of a lack of control and communication especially in the main dining areas. We had had slow service in the dining room and complained and things got better until the last night when it all fell apart again. Two of our party have food allergies and these just did not seem to be taken note of. On one occasion my wife was served a starter that could have made her very ill if she had not detected very quickly that one of the ingredients was the one she was allergic too. On our other cruises staff were always quick to get to know our name and our preferences but this did not happen on this one. Not all areas were poor some were very good such as Seabourn Square , Patio and the Sushi restaurant. Bar service was also first class especially in the observation lounge. Entertainment was excellent particularly the host dancers and crew performers and entertainment staff. The only thing we would suggest is some new shows are in order. Have seen the Tim Rice experience more than once! The casino was very well run and had a friendly vibe about it. Cabin service was absolutely superb. All in all frustrating as what should have been a great family holiday was let down by the less than impressive dining experience. Read Less
Sail Date: June 2018
Very organized, they think of all the details. Glad we added a few extra days in Amsterdam through Scenic, prior to departure. We did a canal cruise in that time so after boarding the ship we could select the excursion to Volendam which ... Read More
Very organized, they think of all the details. Glad we added a few extra days in Amsterdam through Scenic, prior to departure. We did a canal cruise in that time so after boarding the ship we could select the excursion to Volendam which gave us the opportunity to see some of the countryside including a windmill. Beautiful ship, very modern suites. The most comfie bed and pillows I've ever had, except at home! Being able to open the balcony window was a great perk to enjoy some fresh air. More than enough space for 2 people and their suitcases. The process to board and disembark was so well organized and fast, no endless waiting in line. The food was great, nice variety. Drinks were awesome, especially the local beers and wine. Very attentive staff. They seemed like they were actually enjoying the trip. Excursions were also well organized and well chosen, very interesting choices, it made it difficult to decide which to take. I only wish we had more time at each stop but then it wouldn't have been an eight day cruise! The special concert at Ratstatt Palace was absolutely amazing. If I do another river cruise I would definitely choose Scenic again. Read Less

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