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Sail Date: December 2018
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family ... Read More
Loved this cruise. It was delightful! to welcome the New Year (2019) at Sea. The atmosphere on board was fun and thoroughly entertaining. The only reason I gave it a four star rating, was based on the beds in our veranda family suite. I sailed with grandchildren who were uncomfortable on the older, thin mattresses on the daybeds. The atmosphere on board was festive and I truly felt on vacation each day. Music filled the air as we strolled through the ship during the evening hours. A good variety of options were available for entertainment. I spent time in the casino which was lively and fun. I should note that while I traveled with family (3 generations) I am disabled. I use a scooter and have fairly good access throughout the ship. Staff were courteous and helpful My children enjoyed the "Snuba" experience. This entails using a raft that holds the air tanks with long hoses for the divers. They had a great time. Read Less
Sail Date: December 2018
In a word....FANTASTIC! I would like to thank the Captain and the Crew for taking us safely from home port to home port....Thank You A special thanks to the Cruise Director, NONO, she was amazing.....Thank You The staff was ... Read More
In a word....FANTASTIC! I would like to thank the Captain and the Crew for taking us safely from home port to home port....Thank You A special thanks to the Cruise Director, NONO, she was amazing.....Thank You The staff was amazing, from the Chefs to the wait staff to the clean up crews, all were very accommodating and courteous at ALL TIMES. The food was good and plentiful. Was it excellent, no, but you could always find something to your liking. Except the Sea Food Shack...don't waste your money, food is terrible. So just relax and have a good time. Thank You Carnival for a wonderful and memorable NEW YEAR. Constructive criticism. Easier boarding for Handicapped/ disabled passengers. Easier de-boarding for handicapped/disabled passengers. Better Signage on board the ship and at the Florida Port for handicapped/ disabled passengers. Better luggage handling for the handicapped/ disabled. More compliance with the ADA. NO SMOKING in the Casino. Read Less
Sail Date: December 2018
Loved everything. Service was great especially our room steward and main dining room. Some bar staff not as friendly but speed of service was okay. Not a big fan of windjammer but loved the dining room and pizza qt cafe promonade. ... Read More
Loved everything. Service was great especially our room steward and main dining room. Some bar staff not as friendly but speed of service was okay. Not a big fan of windjammer but loved the dining room and pizza qt cafe promonade. Plenty of dining options to find something to taste. Entertainment directors could have been more entertaining. Missed a sailaway party and more bands live music on the pool deck. Shows were of a high standard. Overall staff were amazing and it was a holiday of a lifetime. The embarking disembarking was speedy. Some wait for tender boats but not too bad. Islands were all wonderful and snorking was the best we have experienced. Mystery island was the family favourite. Touch touch train on noumea is highly recommended. Isle of pines 2 hour sighseeing train (booked on island) was also recommended. Dont miss the cave it was a highlight. Will be cruising with royal caribbean again! Read Less
2 Helpful Votes
Sail Date: December 2018
Left out of Miami on Dec 28. This was a family cruise (4 people over 50, 3 in their 20s/30s, and 1 5 YO), so we had two balconies next to each other (6388 and 6390), as well as a new interior room. Embarkation: EASY. The new terminal is ... Read More
Left out of Miami on Dec 28. This was a family cruise (4 people over 50, 3 in their 20s/30s, and 1 5 YO), so we had two balconies next to each other (6388 and 6390), as well as a new interior room. Embarkation: EASY. The new terminal is great. Fast, attentive, wonderful. Disembarkation: Same. We did self assist and left at 8:30 after breakfast. Ship: while the updates are nice, they have NOT made their way to the staterooms. The overhaul makes the ship look newish, which is good. Dining rooms look lovely. Service: not one attendant on this ship smiled or seemed to care about our experience. We actively had some give us dirty looks (when returning towels or not ordering a drink by the pool). We had one server kick over our drink, look down, and then leave. By far the most depressing service I've ever had on a cruise. Cabins: We had the 6th deck aft balconies that have the deck in front. No one ever goes on them, so we didn't mind that "obstruction" at all. Room was a decent size, balcony a great size. HOWEVER — the room was in poor shape. The handles to the balcony were covered in tape and paint, it was SO HARD and LOUD to open the balcony door, the balcony was always dirty, the carpets were stained, all of the doors jiggled constantly, there are only two outlets in the room, one in the bathroom (bring an international adapter to add one more). Bed was rock solid (I didn't mind this).Remote never worked, etc. The INTERIOR room was brand new and much nicer (but nothing great, honestly). Food/drink: good: Dinner in the main dining room was lovely. Well prepared, tasty, and included. We didn't do specialty dining due to both cost and lackluster menus. We should have done lunch (see below), but those restaurants were still too expensive and completely empty at lunch, leaving the few diners to look sad and alone. bad: The windjammer has no change in menu for breakfast or lunch. I despised it by day 2. Very little was healthy for lunch, and there isn't even a basic vinaigrette for salad. I'm not a picky eater, so this was really disappointing. All I ever want to drink is plain soda water, which is usually available on the ship's water machines. On Mariner you don't get to pour your own beverage, so I was pretty sad. Activities: We really did enjoy laser tag! Free is the right price for it, and it was a blast. Sky pad was fun, too. Not worth a long wait, though. Escape room seemed like a good idea, but booking was a pain and we ended up not doing it due to that and the $20 pp fee. Pools were FREEZING. Hot tubs were packed and warm :). The solarium was the best for adults, but still FREEZING cold pools. My Alaska cruises were warmer... Kids camp/adventure ocean: what a disappointment. There were enough kids to do fun activities, but each day they just watched tv or colored on their own. Our kid LOVES kids camp so she didn't mind too much, but she said she was bored after two hours. She also was COVERED in marker — her clothing, everything. No one told us, and there were at least two other kids drawing all over her. The counselors (except one) never smiled or talked to my kid at drop off, despite her trying to make conversation. Overall this may be the cruise that makes us stop taking Royal Caribbean. I've usually been happy, but this was below expectations for this price point. We have recently had some lovely cruises on NCL and we'll be using them next time. Read Less
9 Helpful Votes
Sail Date: December 2018
They could care less if you have been a frequent captain club cruiser. Go to another ship. Entertainment is lacking when compared to other royal or celebrity ships. Shopping on board is much less than other of their ships. They only have ... Read More
They could care less if you have been a frequent captain club cruiser. Go to another ship. Entertainment is lacking when compared to other royal or celebrity ships. Shopping on board is much less than other of their ships. They only have the very high end products on board. Shop at the ports. You will get a much better deal. Wait staff is great but upper staff not so good. Very confrontational. Concierge for the captain club needs a job where she does not have to deal with people. Same with the manager of the cosmopolitan. Again I can't say enough good about the wait staff. They were wonderful. It seemed to me the upper management didn't have it quite together. Ask three different people the same question and you would get three different answers. I am planing two more trips but you can guarantee they will not be on the edge at any price. Read Less
5 Helpful Votes
Sail Date: December 2018
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, ... Read More
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, much storage and an easy-to-fold down sleeper for the kids while the ship is less then a year old having cost almost a billion USD (build in Germany). The Palace VIP upgrade comes with many perks, e.g.: • Personal butler for your room available 6 x 15 hours. Can call her/him from anywhere on the ship to sort out small issues/make bookings/a lost bag/etc. • access to the VIP/PALACE area which covers about 1/3rd of the ship in the front. Economy class passengers do not have access to this area. The buffet restaurant (breakfast, lunch, afternoon tea, dinner and supper till 2am) is fantastic with great views/service/food. No need to queue here (while in economy obtaining a lobster requires strong elbows and immaculate timing Read Less
1 Helpful Vote
Sail Date: December 2018
I am a diamond member and have always given RC great reviews until now. The dining room and stateroom staff and services was great. I had no issue with the guest services staff. My complaints are as following: 1) Harmony had an ... Read More
I am a diamond member and have always given RC great reviews until now. The dining room and stateroom staff and services was great. I had no issue with the guest services staff. My complaints are as following: 1) Harmony had an excursion which allowed us to volunteer in the community, but a conflict arose when we got to the volunteer stations preventing us from volunteering. I feel that we should have received all of our money back for that excursion. I do believe Royal Caribbean should continue to offer the volunteer excursion opportunity. It is a great way to get the children involved in community service outside the US. However, Royal Caribbean needs to coordinate better with the charities so that conflicts won't arise. 2) The lack of diversity was glaring with the entertainment and shows. There was not one obvious person of African descent. It seemed that everyone was white in each headline, comedy, aqua show, musical, etc. The made of Harmony musical, Columbus, even featured a goddess of the Caribbean with a 3 foot dread wig who was a white person too. That musical also featured a ship flag that contained the symbol of the KKK and white supremist. The broadway show Grease also did not feature a visible person of darker African descent. There may have been an Asian/Hispanic lady who played a role as the latin dancer; but there did not appear to be any other person of color or African descent. Of course, there were plenty of dark people of color as stateroom attendants and wait staff. Royal Caribbean should be doing a better job of hiring people of diverse skin colors for the characters. 3) The dinner quality in the dining room was subpar, equivalent to a 3 star restaurant. It should be at least a 4 or 5. 4) The ship needs comfortable reclining chairs for the accessible rooms for the disabled. My mom couldn't sleep the entire trip because she only had a bed. She took a few cat naps when she could. She cannot sleep in normal beds due to a disability. Reclining chairs and adjustable beds are better to accommodate many disabilities. Read Less
1 Helpful Vote
Sail Date: December 2018
I've sailed NCL 7 times, 4 on this ship alone. Always good, except this time. Staff said about 2000 kids were on this cruise and it showed. They were everywhere bumping into people, knocking things over, leaving messes. And the staff ... Read More
I've sailed NCL 7 times, 4 on this ship alone. Always good, except this time. Staff said about 2000 kids were on this cruise and it showed. They were everywhere bumping into people, knocking things over, leaving messes. And the staff wasn't happy and it showed. Besides the unhappy staff, the food was usually cold or lukewarm, and some tasted like microwave dinners. Not the norm for NCL. But I will say the food you paid even more for in the specialty restaurants was awesome! Entertainment was hard with so many people and they've changed some things. Usually walked into comedy clubs, this time had to make reservations. They didn't specify that though we were on standby and got right in every time. Wanted to do an event that had to be reserved on board, they had like 10 shows, they booked up on day 1, again I was on standby and over half the reservations didn't show, so we got right in. Just very disorganized compared to other cruises. Read Less
1 Helpful Vote
Sail Date: December 2018
Overall we were very pleased. There was some issues with my having pre-paid the tips and NCL not seeing that. I spent an hour on hold during my vacation trying to get it cleared up and am still arguing with Expedia and NCL I brought my ... Read More
Overall we were very pleased. There was some issues with my having pre-paid the tips and NCL not seeing that. I spent an hour on hold during my vacation trying to get it cleared up and am still arguing with Expedia and NCL I brought my family including my 77 yr old mother for a holiday cruise. She is very mobility restricted so we got the handicap room for her and it was perfect. No stepover for the shower and ramps for the balcony made her experience so much nicer. We ate in all specialty restaurants during the week and it was fabulous. Special shout outs for eating on the waterfront as the sun was setting, really made my cruise. We had adjacent aft facing cabins 9322 and 9922. My favorite spot on the boat was on those balconies. The beds were super soft and our room steward was always going the extra mile for us. We didn’t do any excursions (mom), but we did check out all the ports at least a little. Cozumel is always pretty fun, lots of stuff to shop for and do. Harvest Caye. “the private island” was a joke. It looked great but everything costs cash and the cruise ship was only a thousand feet away. We used the pool and went back before lunch and used our drink package on the ship. Costa Maya was super touristy but still fun. My wife and I checked out the Aviary, lots of cool birds up close. New Orleans is all you have ever heard and more. We stayed there three days before and after, and I would have liked to stay even longer. The shows were great as well. I enjoyed Rock of Ages, even if the Lonnie character was way to stereotypical (hint to actor, we aren't supposed to know he is gay). The Pour House was also great with rock and roll shows featuring several vocalists who kept the energy high. Read Less
1 Helpful Vote
Sail Date: December 2018
Took this cruise as part of a cheap package that included hotels stays from a travel agent that also included a timeshare tour for a low price. The only parking at this port is valet parking for $19 per day. It was handled well, but that ... Read More
Took this cruise as part of a cheap package that included hotels stays from a travel agent that also included a timeshare tour for a low price. The only parking at this port is valet parking for $19 per day. It was handled well, but that is your only choice as no other parking appeared to be in the area. We arrived at the port around 1 PM and embarkation was pretty fast as it seemed that most people arrived at the 12 hour when the ship started boarding. We had an accessible cabin 6116 because I had to take a mobility scooter. The cabin layout was different. It was a wide door that opened out in to the main hallway where normal cabins opened inwards to the cabins. The room was narrow with a path leading to the toilet and shower in the back of the cabin which turned out to be wider than the cabin area itself. The bathroom area had ample room for the facilities and provided plenty of room to turn the scooter around and use the path to the cabin door without having to back up out of the cabin. The cabin area had a desk and closet to one side of the path and the two beds against the wall on the other side of the path. All acceptable cabins will be interior and this cabin (6116) only had one 220V European plug which kind of makes it hard to charge a mobility scooter ion the cabin and no other plugs in the interior cabin. However after inquiring with guest services to have something work for me, they did provide an adapter and power supply that was 115V to charge the scooter and provided a USB plug for charging electronics. From what I understand all cabins only have one plug and the regular rooms have 115V outlets but I did not see that first hand for myself. It is an older ship and it was pretty well maintained with cleaning and painting. The ship was easy to navigate between areas and there were 8 working elevators. The elevator limit was rated for twelve people, but I doubt that you can get more than six or seven people in them at one time comfortably. The ship was decorated for Christmas. The band during this cruise was very good and the main theater had a very good show during both of our nights. Both nights also included a family comedy section as well as the main show. We opted not to see the adult comedy show because it was a $9 charge. The main dining room was clean and the service was very good. The complimentary menu choices are a limited, but tasted good. You get an appetizer, main course and a desert. We had the braised beef rib the first night and the sirloin flat steak the second night. There is no assigned seating and when the door opened at 6PM everyone in line entered at the same time. The staff lead you through the dining room and you were seated as a family or party of how many and given the option of a table with others so you can make new acquaintances. The buffet area is smaller than most ships but had plenty of seating. The food areas appeared to be clean and the food was good. Hot food table, fruit and salad area, and a desert and beverage area. The only major complaint with the food and beverages was the water. It had a strange after taste as if they added something to it or the distillers need to be replaced. It was just not good tasting. The easiest way around it was to get the lemonade or ice tea and shove some food in your mouth after taking a gulp. The buffet was open for breakfast, lunch, diner, and a midnight snack. Typical breakfast was eggs, bacon, toast, corned beef hash, cereals and fruits. Lunch and diner included a carving station, meats, cheeses, sides, salad bar, and deserts. Midnight buffet was tacos and gyros. There was a poolside BBQ on Sunday before we left the Bahamas. The service was good and the staff were all friendly. The activities staff always seem to have something planned around the ship and they definitely try to be in character to make things fun with costumes and off the wall wearing of items such as a one peace pajama or some wild tug along toy and even a guy dressed as a panda with a tutu during the sail away party at the pool. They played a few cash game bingo sessions and even had poolside karaoke at night. And also had a beanbag toss competition for two top prizes to get $25 and $50 dollars removed from your on board account I had seen many reviews about extra fees of room cleaning or making you try and make an up scale purchase and I had my reservations about that as well. When we boarded the ship they had have areas to get you to upgrade meals and get bar drink packages, but we were able to go by those without a hassle. We did not see a room cleaning fee as others have posted, but the do have a set gratuity of $13.95 per person, per day. That is not much different than any other cruise line I have traveled with. We did have two other additional charges that I am not used to seeing from past cruise lines I have sailed with. The first being a cruise terminal fee of $1 per person, and the second being a Fuel Surcharge of $18 per person. Most cruise lines say the fuel surcharge is possible but this is the first time I have ever been accessed that fee which is a turnoff to me. It is not like there was any big fuel shortage at a massive price increase. During this sailing the price of fuels has even dropped compared to recent months. It's almost like saying that they don't think the fuel should be part of the operating cost and they just want to get more money from you. If I didn't have to pay that fuel charge without knowing it ahead of time I may have rated this cruise 5 stars. But it wasn't till we closed out our account that we were notified about it on the billing statement. Everything is per person instead of per cabin and for two people that's an extra $36 you didn't expect. We did not do any shore excursions The main section of the port was closed on Sunday being that no other ships were in port. We only went to the pier to pick up a few t-shirts from the limited local vendors that were open. Disembarking was just as easy as embarking on the cruise with the exception of the line for customs. That seemed to go a bit slow and the line tended to get long from it in the terminal. As far as leaving the ship it was pretty fast getting off the ship , just the terminal wait was lagging in movement. Once outside the terminal they had plenty of people getting the vehicles up to the curb for you to load up and leave the port. Read Less

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