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Sail Date: March 2019
This was our second trip and a bit disappointing the ship is old and really needs renovation, buffet food can’t compare to Royal Caribbean, layout is confusing and food average. Restaurant was better option but singing waitresses a bit ... Read More
This was our second trip and a bit disappointing the ship is old and really needs renovation, buffet food can’t compare to Royal Caribbean, layout is confusing and food average. Restaurant was better option but singing waitresses a bit annoying every night. On last night we found a bottle of wine on our table- complementary??? NO . We opened it and shared wine with other guests at the table just to be told we have to pay $55 for it . WHY put a bottle on each table . If it’s there on your table it’s FREE just like the food or put a price on it. We paid but it certainly was not a nice farewell. Would I use same company again. NO . You get wat you pay for. But I must praise the staff they were very nice and professional. Entertainment was good and Hub app was very helpful. Read Less
2 Helpful Votes
Sail Date: March 2019
We have sailed on a number of RC ships and were looking forward to this one. Just a short break to the Pacific Islands. Bars - definite lack of staff in this area (all bars) always had to wait for drinks, (never had this problem on ... Read More
We have sailed on a number of RC ships and were looking forward to this one. Just a short break to the Pacific Islands. Bars - definite lack of staff in this area (all bars) always had to wait for drinks, (never had this problem on other ships) first ship we have had to ask for a stirrer and slice of orange in a Campari and soda it’s a basic drink (staff just not trained)! Main dining room well don’t recommend that at all, in fact we spoke to someone about the lack of attention and the food just well............ Windjammer again disappointed the same dish was served for the first three days! Usually there are such great choices. Specialty dining - Giovanni’s was very nice attention to detail good. Izumi’s the best excellent food and service. Chops Grille sad, it was great on other ships but this visit definitely disappointed. Shows were pretty good, ice show excellent, general entertainment hmmmm... We felt there was a ‘lack of food venues’ for snacks and coffee etc., other RC ships definitely had more choice/venues. It even seemed to be a battle to get a cup of tea at times and sometimes just didn’t bother because the queue was just too long. Again just not enough staff!!!! On one occasion I was making a cup of tea and noticed pink lipstick on the mug while pouring hot water into it, staff standing next to me, I said “ooh this mug is dirty” he turned and walked away!! Not the reaction I expected. Overall the staff moral seemed low and staff numbers seemed low as in a great shortage of them. After listening to the Captain at a ‘function’ thinking there maybe lies the answer! Would not sail on Explorer of the Seas again and would not recommend it. Next cruise will make us Diamond and really thinking do we want to keep going ? Have had so many fantastic cruises just hoping they are not ‘losing the plot’. Read Less
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Sail Date: March 2019
This was our first cruise on the Dawn ( been on all the others), was a bit worried as other people had reported it as a bad experience. However, I was very satisfied. We were lucky with the weather and got ashore all ports, P&O ... Read More
This was our first cruise on the Dawn ( been on all the others), was a bit worried as other people had reported it as a bad experience. However, I was very satisfied. We were lucky with the weather and got ashore all ports, P&O organized some lectures on board which was very interesting. Alotau - been twice previously, there isn't really much to see there. There was two new places to go drinking - one just after leaving the dock on the left, it was a big hut with natives singing and playing instruments. Beers were $5 or 10 Kina. Keep walking and arrive in town and a new resort ( Imperial I think ), it was really good with new pool and great gardens ( it was full of Aussies) beers were $5.50 or 11 kina. Ship tours were available but most people didn't like them. Lots of beetle nut chewing and spitting everywhere, also watch out for pick pockets here. Kitava Island -Tender ashore. Very lovely place, lots of natives selling junk ( I mean interesting items). Everywhere there is schools singing and hospital etc people after your money - make sure you take some small kina with you as they have nothing and all is appreciated. Snorkelling is good especially over the small island ( 5 kina a trip- by speed boat or sailing vessel) Kiriwina Island - been once before. They put on a big dancing show and usually a cricket game ( but bus broke down so no cricket this time), people follow you everywhere wanting you to pay them small money to show you around. You need to go past the small island to find any coral alive and the shelf drop off is where the fish etc are at. Rabaul - been once may years ago. You can just get off and get a tour ( the same company I used 3 years ago) less then half price from ship. Interesting thing I noted - the ship tours travel in convoy with a armed guard in first van and a spare empty van at the rear in case one breaks down. The tours to volcano and old war sites are interesting and now have air conditioned vans. Not much to see in town. Conflict Islands - never been - beautiful - It's owned by some rich Australian I heard. Everything is expensive beers are $10. Walk to other side of island and swim out to the coral and fish ( fair distance but it's salt water so can float most of the way ), great for coral and fish ( probably the same as the best I have seen at Mystery Island). No locals to hassle you. Cabin - Was a 4 berth but only two of us, but it was fine for size and clean. We had lots of problems ( air conditioning, cold water stopped, plug stuck in sink, noisy neighbours ) but reception got it all sorted so that was fine. Food - There is the Waterfront and Pantry for free eating, we never bothered with the Waterfront as we heard it was booked out after 1 day ? Pantry food was fine, of course it was crowded at times but you could always find a seat or stool somewhere. Dessert bar had too many cakes as usual, but did have fruit salad, but no ice cream. The Orient ( where most trivia's etc was held was very noisy from the bar and ice crushing machine going all the time. Atrium as usual had very little seats, almost impossible to get one for shows or trivia's etc. Entertainment was OK, a few fill in shows, but that's normal. Duty Free - what a joke , it should say extra duty, drinks were at least double prices in Vila. Exchange rate on the ship from Bank was $1 = 2 kina. Entertainment team were OK, Cruise director Ben was a very bubbly person and always said hello to you, seemed a really nice guy. Unable to walk all the way around the deck 7 only up and down each side. Get to gym early ( it says opens at 6:30am, but it was always open at 6am. Beers on board ranged from $6 up and wine was $9.50 up per glass. No tender tickets were used on this cruise, just line up early. Laundry was 3 x $1 coins for washing, we just hung up our clothes in room to dry. Overall it was a great cruise, especially as we met such lovely people on board ( mostly from Brisbane of course ). Prices for cruises out of Brisbane are more expensive then out of Sydney. Read Less
Sail Date: March 2019
Chose this deal when on Radiance last December as big irresitible hook of $350usd OBC offered. We were assigned Inside cabin deck 8 aft, a burst water pipe put paid to that, so after a haggle with Guest Services we ended up in a Junior ... Read More
Chose this deal when on Radiance last December as big irresitible hook of $350usd OBC offered. We were assigned Inside cabin deck 8 aft, a burst water pipe put paid to that, so after a haggle with Guest Services we ended up in a Junior Suite at rear of deck 6 for the remaining 5 nights, brilliant. Staff were great, dining room waiters Geraldine & Prudencio & Maitre D fussing to make sure all was good. Breakfast & occasional lunch in MDR Sapphires was excellent. Windjammer was crowded, better to avoid at peak hours. Captain Mal & officers mixed on several occasions with guests, very visible & omniprescent. Crown & Anchor evening was good, Captain & C & A lady doing the talking. WE took the 79USD package & used it at Izumis 3x, great tucker. Production shows were hot hot hot, loved every one. Fast Forward, Invitation to Dance & Las Vegas show. The supporting acts were very good over all, Monique Martinez & Coedian Paul Bracks excellent. The solo guitarman Jovencio was very good, Piano lady spoilt by too trebly amplification, C Wind band very good playing 70-80s music. Ports of call Lifou, Mystery Island & Isle of Pines were great, that torquoise colored water is unforgettable, Noumea however is forgettable. Enrichment was by someone from Minerals Council i think, too early for me. Embarkation was easy at 130pm, disembarking was a cattle call. Tenders to the islands was great, 4 tenders docking at the island piers making a quick journey. The trip was made so enjoyable by the Junior Suite, first upgrade ever after about 16 cruises. Next time on RCI we will be Diamond so that will mean no queing at all, look forward to it. Read Less
1 Helpful Vote
Sail Date: February 2019
This was our 6th cruise, our first with P&O. Overall, a good cruise, but compared to other lines (Norwegian and Carribean) not so good. SHIP - older but refurbished in 2015 and was ok. CABIN- inside at stern. Great cabin with ... Read More
This was our 6th cruise, our first with P&O. Overall, a good cruise, but compared to other lines (Norwegian and Carribean) not so good. SHIP - older but refurbished in 2015 and was ok. CABIN- inside at stern. Great cabin with pretty good room. A bit of rust in shower but not really a problem. Biggest problem was the aisle being uneven and holes in deck beneath the carpet. A slant was ok, but not dips and holes. DINING- food overall was disappointing, particularly compared to the other ships we’ve been on.The chefs need to taste their food, some dishes too salty or not salted. The Pantry has a variety of options that were mediocre. Some dishes were ok but nothing outstanding. The Indian food was very disappointing considering many chefs are Indian. We hated the buffet style but being served by staff for every dish was unusual as every other cruise was self serve. Probably saves waste, but we didn’t like it. The waterfront restaurant was ok, but nothing outstanding. Italian was slightly better but lots of kids dining ruined the experience for us. Luke Mangaan’s paid restaurant had excellent food. Dragon Lady Asian restaurant was very good. No soft serve ice cream available... really? The paid for New Zealand ice cream was nice but expensive. We were staggered at why we had to pay at The Grill by the pool for Hamburgers, Hot dogs, Nachos Pizzas etc. Lucky the ship is Australian based cause the Yanks would go crazy!. ENTERTAINMENT- typically mixed! Most good, some excellent. Special mention for Sideshow Alley. Best we,ve seen on a cruise. SERVICE- room service was fine. Not much cleaning around ship though.Some public toilets needed more than once daily cleaning. On other cruises, water on the pool deck was wiped up almost instantly, not so on Pacific Aria. No towels at the pool after returning from a shore day was especially irritating, as were the crew comment to go and get your room towels. PORTS- ok. P&O had the best on off procedure we’ve had. Still takes some time but it just seemed to work. Good value shore excursions compared to rip off prices on other ship lines. WOULD WE RECOMMEND? Probably Not, better overall on other lines. We still had a great holiday. Read Less
1 Helpful Vote
Sail Date: February 2019
To be honest I didn’t even know what carnival was like when I first booked. It had a 3 days flash sale on and I jumped in as the prices looked too good. I literally had to google where noumea was after I paid for the cruise. I went with ... Read More
To be honest I didn’t even know what carnival was like when I first booked. It had a 3 days flash sale on and I jumped in as the prices looked too good. I literally had to google where noumea was after I paid for the cruise. I went with my partner and it was truly an awesome cruise. First and foremost we got the faster to the fun programe and it probably took us 10 mins to get on board through customs immigrations etc. Took us about 5 days to get familiar with the boat, there was so much to do. The activities keeps you busy from 8am in the morning till 11pm or late. The cruise director Eli went above and beyond to make things comfortable for all of us. From embarkation to tenders to every shows, he was there to talk us through. Drinks prices were reasonable. We had both the Mad Hatter’s tea and Green Eggs and ham breakfast for $10 each per event. Which was super cheap given the amount of food there was. The staff remembered our names by heart. Trivias, a live game of cluedo, hasbro family games, comedy shows and playlist productions kept us on our toes all day long. All tendering process was smooth and pleasant. Would go on carnival again and again. And last but not the least, the islands were like little paradise. Read Less
3 Helpful Votes
Sail Date: February 2019
Having just returned from the Airlie beach cruise I thought i would share my thoughts on this cruise. 1/ Ship overcrowded, especially at meal times. 2/ The Pantry, worst food I have ever had on a cruise (and I have been on a few). No ... Read More
Having just returned from the Airlie beach cruise I thought i would share my thoughts on this cruise. 1/ Ship overcrowded, especially at meal times. 2/ The Pantry, worst food I have ever had on a cruise (and I have been on a few). No room to sit & P & O in their wisdom decide to shut half of it at dinner time to allow them to open a restaurant in the same area. The idea of the Pantry doesn't work, long ques waiting for servers to dish out the food. Take a leaf out of other cruise lines and revert back to Buffet style dinning. Same food virtually ever meal. 3/ Understaffed, trying to find a waiter on the pool deck is like trying to win the lottery. When you walk up to the bar you are not given receipts for drinks, so you have no idea what the staff are charging you. 4/ Ship is in bad need of maintenance, rust everywhere, stained floors, windows you cannot see out (dirty need cleaning or replacing) nearly all areas of ship had unpleasant smell. All in all a very disappointing cruise for our first & last cruise with P&O, we will be sticking with Royal Caribbean & Princess Cruises. Read Less
Sail Date: February 2019
Just to try out cruising. We have heard that cruis8ng is the way to holiday as we live on the road as we travel with our caravan full time. So we gave it ago. Beer run out, wine run out but the only beer we were able to buy was just so ... Read More
Just to try out cruising. We have heard that cruis8ng is the way to holiday as we live on the road as we travel with our caravan full time. So we gave it ago. Beer run out, wine run out but the only beer we were able to buy was just so much dearer than we could afford, so had used up more of our off shore spending money just to have a drink on ship. Also butter, marmite, peanut butter and marmalade run out very early in cruise. Will try amoth cruise company next time, as not happy to not be provided with services. The getting off the ship at Singapore was just a mess. Told to disembark at 9.10, Did not get off ship until 10 am, then spent 25 minutes in que to get through through immergration. No water or coffee was offered as people who had to be up and collect passport at 6am we’re getting very thirsty. No way again Read Less
Sail Date: February 2019
So embarrassed to have talked up and sell cruising to good friends of mine as a fun, exciting and wonderful way to holiday and party with your mates. I have never complained or posted negative reviews in my life. Let me start with a ... Read More
So embarrassed to have talked up and sell cruising to good friends of mine as a fun, exciting and wonderful way to holiday and party with your mates. I have never complained or posted negative reviews in my life. Let me start with a positive, the age of P&O Eden is approx 27 years old, the have done a fabulous job in decorating and fitting out. All the public areas at just gorgeous for her age. Our balcony rooms 9132 and 9135 were again for the age very well appointed, clean didn’t smell and not issues with noise from below or above facilities. That’s where the positive compliments end sorry to say. P&O have not only let themselves down The company name but also to those that save their hard earned money to take time off work to enjoy a well deserved break. P&O you may have sold this ship!!! But you haven’t sold your name!!! Now this cruise was advertised as a FOOD & WINE cruise. They apparently ran out of bubbles at every bar in the ship in the first 12 hours of the cruise. (I say apparently because as you will read at the end of my post we were able to get hold of it) You were lucky to be able to buy it by the glass, but if you were with friends, several bars needed to be approached to buy 2 glasses. There was no wine list as they only OFFERD 2 whites and 2 reds, they ran out of white Chardonnay and the remanding 2 whites were cheap $8 bottles you could buy from BWS that they sold for $35.00. With so little to choose from we decided we would enjoy some REDS on our food and wine cruise!!!! But there were once again only 2 reds available either by the glass or bottle, both cheap and blends. No full bodied reds or whites. No extensive wine list as you would expect on any food and wine event. The only cheese in site was paper thin pre sliced sandwich cheese and sandwich ham. No platter options For those that wouldn’t know any better, your fair entitlement for fine dinning included in your fair was not obtainable on this ship as advertised. Never in my experience of cruising over a dozen cruise have I ever been denied this opportunity. We were on the ship in the first hour of boarding and could not even book in. All cruise experiences I have had. You are entitled every night, either in two choice of bookings. 6:30 or 8:30 and or anytime dinning which is achieved by taking a buzzer, having some pre dinner drinks and waiting approximately 15-20 min for a table. The only option left to us was up at the pantry, which let me tell you was a repeat of Very limited options that didn’t change for both lunch and dinner. Mainly consisting of Asian and Indian, some chicken and if there was roast, it was like leather boots. Very lacking in choices, no bakery options, no cookies, muffins and all the lovely things you would expect of a buffet on a cruise, Salad options were also very limited. There was no 24 hour fair included food facilities past 9pm So your late night after club munchies were limited to 1 outlet and you had to pay for it. Pizza $9 hot dogs $5 and so on. NEVER EVER have we had to pay for pizza let alone the midnight munchie option. For an industry that is fast growing to be at the top of the holiday industry and trying to gain more and more interest in Adelaide waters. P&O you have not only disgraced you own name. But for those that have never cruised before, burst a bubble of how beautiful cruising really is. I did make a formal complaint on the ship and was met with the supervising manager of baring. Who was lovely enough and as a peace offering booked us immediately into the fine dining we were never able to seem to obtain a normally entitled seat in AND magically a bottle of champagne appears with also anothe 3 options of another 2 brands of choice. In which I also bought another of this apparently very rare bottles that no one seemed to be able to even get a glass on the entire ship. Which brings me to the conclusion. No bubbles, no decent white, no decent reds and also running low on some ciders and beers. That they were pushing to sell cocktails or spirits both in some cases twice the price and not only myself but the girls I was with all felt they were watered down. You may be a budget cruise line and offer to the market a slightly less fare for cruising. But this does not mean you can just advertise and not deliver. I felt so very bad for you staff that coped it from so many disgruntled passengers. Real shame Us girls made our own fun and did our best to enjoy what we could. Read Less
3 Helpful Votes
Sail Date: February 2019
I have never been on Oceania before (only Princess, Royal Caribbean, Celebrity, Holland America and Regent) and after the experience I had, I am going to try and limit my cruise experiences to Oceania, if at all possible. The way I was ... Read More
I have never been on Oceania before (only Princess, Royal Caribbean, Celebrity, Holland America and Regent) and after the experience I had, I am going to try and limit my cruise experiences to Oceania, if at all possible. The way I was treated, the quality of the ship desgin and materials, the quality of the staff, the itinerary, and most importantly, the dining experience just set this cruise line above all others that I have experienced - and by a wide margin. The cabin (9110) had a large veranda and felt spacious. The bathroom was impressive with a full tub and a rainshower head in the shower. The water was perfect temperature throughout the cruise. Of course, the most important person we met was Lilya, our cabin stewardess and she was nothing short of magnificent - keeping everything so neat and tidy and it always felt the room was in perfect condition. Her warm demeanor meant everything to us and we will always love Ukraine after having her cheerful, professional and detailed assistance every day. We also loved Chrismerelda on our Concierge floor - such a lovely person and so responsive and helpful with our specific needs. In fact, we loved the entire Concierge floor experience - and the espresso machine was worth its weight in gold. We loved the speciality coffee bar on Deck 14 overlooking the pool. We loved the Waves sandwiches, the afternoon tea in horizons, the terrace cafe for breakfast and the Grand Dining Room for nightly dinners (though it was our least favorite experience). And that's because the specialty dining on this ship simply cannot be beat. Toscana was authentic and welcoming. Jaques was a delightful visit to France. Polo Club prepared perfect steaks (and a very inattentive woman as sommalier), and Red Ginger was our favorite of all - with special thanks to the Maitre D' who was nothing short of a true 'boss' - we are indebted to her for our service and experience there. The spa was much better than on other ships and we loved the Canyon Ranch products (especially the post-sun cooling product). Nice gym and very relaxing private spa deck. The theatre space was intimate, as was the lovely piano bar and we enjoyed that. In fact, the ship NEVER felt full (though it was 100% occupied). The artwork throughout the ship made a particular impression on me - from sculpture to paintings and of course the lalique everywhere. It felt more like a luxurious art gallery than a state-of-the-art disco and I appreciated the more sophisticated approach. Besides the speciality dining, I have to say that the approach of charging up front for coffees and sodas and not making me use a card every five minutes felt like a great indulgence and I much prefer that approach. And the specialty dining not having additional charge also made me more relaxed. We didn't purchase any shore excursions because the ports were all accessible and easy for us to navigate to blue waters and private beaches. I loved that the ship was the smallest of all my previous experiences and it felt size-appropriate for Tahitian islands. Embarkation was fast and professional - a tremendous team boarding and leaving. I would dearly love to sail on the Marina again. Read Less

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