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Cruise Ratings
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1 Helpful Vote
Sail Date: January 2019
Wanted a holiday cruise to be with family and began a new tradition. The ship was beautiful and well maintained. Had no issues with maintenance. Really enjoyed all the food offerings regardless of where we chose to eat. The main dining ... Read More
Wanted a holiday cruise to be with family and began a new tradition. The ship was beautiful and well maintained. Had no issues with maintenance. Really enjoyed all the food offerings regardless of where we chose to eat. The main dining room was nice and the food and service were superb. The buffet had a lot of varied choices that were good. I chose the main dining room often to avoid having to deal with hustling through the people at the buffet and finding a table. Sometimes a single person would take a table for six. During busier times, it was a hassle to deal with too many people, some with less manners than others, and finding a place to sit and eat. We also had a person with a wheelchair so we had to consider her ability to get around. There was no way she could go through the buffet so we had to get her food for her. The pizza was good. The "free" ice cream was ok. Better ice cream was offered in the main dining in the dessert options. Even room service was nice. Too bad there was a charge for hot chocolate though. The staff was always friendly and helpful. Embarkation went very smoothly as did disembarkation. They were organized and we didn't have long wait lines. There was too little time in the ports so we didn't get to do as much as we would have preferred to do, making us feel we only got a glimpse of the ports before having to rush back to the ship. Will consider how long a ship is in port in the future. Having to use tenders in Lahaina was a nightmare coming back. The lines were half a block long, and it was hot. Staff finally resorted to passing out water and cool cloths. The line moved, but it was not a good experience. We didn't do any excursions, preferring to rent a car in advance and explore on our own. Didn't care for the offerings in the onboard shops and refused to go to the 3 hour sales. My opinion is the purpose of those sales were to create a frenzy and have passengers act like fools to get a discount. There were plenty of activities, lectures, and entertainment options including lessons. I would have liked to learn to play the ukulele but that was a progressive class and if you didn't attend the first one, you missed out. The lei making class was so full you had to go at a specific time and place to get a ticket to a class. Well, I missed out on that. When I went, the ticket folks were gone. Too much trouble to participate in the worthwhile lessons so I unfortunately missed out. Also, regarding entertainment, if you didn't show up at least 45 minutes early for a production show, then forget about it, seats were full. There were too many people trying to see shows and not enough seats. This was a problem in the piazza also. People would arrive and start arranging and saving the few seats so attending those entertainment offerings became an uncomfortable hassle too. It also interfered with the ability to just go to International Café or Vines for coffee or wine because all the seats had been taken or occupied to view the entertainment. I think it defeated the ideal of a piazza. The entertainment should not be scheduled on th3e patter. and instead seem more impromptu so if you happen to be in the piazza, you can catch the entertainment without fighting for seating. The ship simply has inadequate seating for entertainment and this distracts from the ability to relax and enjoy yourself. We did not travel with children and frankly had issues with parents who let their children run wild all the time. The ship became an enclosed baby sitting trap for children of all ages, including teenagers, who were inconsiderate of others. There was running down the halls at night time, groups of unruly kids pushing ahead in lines when the older people were more mannerly, and therefore, at a disadvantage. In the future, I will look for more time at ports, and I will read reviews for adequate opportunities to participate in entertainment and activities, including seating and crowd control. Overall, however, the experience was positive and enjoyable and very much worth the value. Read Less
Sail Date: December 2018
Easy to sail from San Francisco. Had friends who had taken this cruise and were fairly content, but this was years ago. Ship tired and way to full of “up sale” events. Charge for everything you might expect to have ... Read More
Easy to sail from San Francisco. Had friends who had taken this cruise and were fairly content, but this was years ago. Ship tired and way to full of “up sale” events. Charge for everything you might expect to have included. Kids at Xmastime pushing all of the elevator buttons...Really irritating. Room carpets need deep cleaning and I’m sure that must be difficult with their immediate turnaround. Very limited room service breakfast if you didn’t want to trek up to the Horizon Court that was FREEZING cold with a lot of difficulty finding a place to sit. Found in the Horizon Court the table attendants to be quite surly. They would constantly walk right in front of you and practically knock you over. Too much standing around talking to each other. We would have a hard time recommending this trip. A lot of older seniors with flip phones and a lot of kids trying to get online. The Hawaiian Couple who taught Ukele and Hula were delightful. Need more of that kind of friendless. VERY UNHAPPY with sale of deceptive internet package. Read Less
Sail Date: December 2018
Chose for the 15 days away. Aggravating voyage. The food is not what it used to be. The ship is run down and in desperate need of a major overhaul. Creaks and groans in moderate seas. Elevators are being serviced and the doors open very ... Read More
Chose for the 15 days away. Aggravating voyage. The food is not what it used to be. The ship is run down and in desperate need of a major overhaul. Creaks and groans in moderate seas. Elevators are being serviced and the doors open very slowly. The worst is no internet from San Francisco to just before Hawaii, and then for a half hour. Next time we had internet was just before Ensenada. Lied to by internet manager who blamed the satellite, the weather, the part of the ocean. All not true. It was a deficiency on the ship itself. Tell the truth! The best part of the cruise were the on board lecturers, Gloeta Massie the naturalist and Hal Timberg who lectured about DNA, crime solving, CSI,etc. The staff was great, as usual. The shows were not top notch, but helped you pass the time. A doowop group, the Alleycats we're great and they scheduled an extra show for them because of the demand. Finally, the ship transfers to and from SFO were excellent. Read Less
Sail Date: December 2018
My family and I have gone on 2 princess cruises, one previously and one now. Last time, we felt a little disapointed but still fairly happy. Granted, that was only 7 days to Alaska. We went on a 15 day cruise to Hawaii, and it has been ... Read More
My family and I have gone on 2 princess cruises, one previously and one now. Last time, we felt a little disapointed but still fairly happy. Granted, that was only 7 days to Alaska. We went on a 15 day cruise to Hawaii, and it has been just lame all around. I don't wanna sound snobby, but I unfortunately will. The food tastes like garbage. All of the available "deserts" have this disgusting creamy/gelatine taste to them. They look nice, but honestly taste like curdled goat milk. The entrees aren't much better. The best thing ive had on this ship was some barbecue slathered meatballs, which even then, the meat was overworked and burned. The grill on deck 14 specifically has really rude workers. It varies from worker to worker, but majority are not "grand". i've been wishing to go home for the past couple days and to think that I must endure 7 more days here makes me pissed. They show the same episodes of a show every day. I have seen Tim Allen chastize his kids for stealing a knife in home improvement like 6 times now, and I'm starting to hate him. My family bought a DVD player to avoid this in Hawaii. I guess its kind of like a saw trap. Being here is horribly boring, but now I will REALLY appreciate the things back home. I am currently wishing for an in-n-out burger with animal fries and a chocolate shake. Do yourself a favor and probabaly don't go on the grand princess. The other ships may be better, but I wouldn't know. Ive only ever been on the grand princess. Wish me luck on the days back. I will definately need all the luck that I can get. I hope I don't regret posting this. Read Less
Sail Date: December 2018
My family chose this cruise as a small family ruinion. We all live in areas that are cold in the winter so we thought a beautiful warm place would be a great way to spend Christmas together. Unfortunately we chose Norwegian which turned ... Read More
My family chose this cruise as a small family ruinion. We all live in areas that are cold in the winter so we thought a beautiful warm place would be a great way to spend Christmas together. Unfortunately we chose Norwegian which turned out to be a terrible decision. When trying to find out specifics of dinner packages, things I could request be done to my cabin, or just specific questions about the ship, I was met with a complete lack of knowledge or contradictory information from the call center representatives. A joke that I thought was funny before the cruise, but that should have been a red flag because when I asked my questions at guest services I was told “we don’t know.” The day we got to Hawaii we were sent emails saying that due to mantainance we wouldn’t be leaving port for an extra day; unfortunately that extra day we were stuck on Oahu meant my wife and I were not going to be able to go on our whale watching excursion which was one of the biggest draws to this cruise. When I got on board and talked to guest services about this they said it was corporates decision to do this planned maintenance, so they couldn’t do anything about it. They gave me a number to corporate which I called and was told they won’t do anything for me until the cruise was over, so when I asked what I was supposed to do since guest services said it’s not their responsibility and now corporate is saying we won’t do anything while I am on the cruise I was told they didn’t know what I should do because they can’t help me. When I tried to praise someone for doing an exceptional job an employee at the guest services desk gave a rude response when I asked about how to go about praising the employee. The food that comes with the cruise was incredibly bland and when we went to the specialty restaurants we were pretty disappointed. The only one we enjoyed was Cagney’s Steak House, the rest were just as bad as the regular restaurants. At one point during the second day, all the toilets on board would not flush for about two hours. Talk about a Sri my nightmare!! The public toilets were always out of order, and the ship seemed to be in pretty bad shape for being refurbished in 2016. Upon entering our stateroom, we found the room to be dusty with multiple hairs on the pillows and on the bed linens. I plan to never take a Norwegian cruise again and hope this post helps someone avoid going with such a poorly run cruise line. Read Less
Sail Date: December 2018
Definitely the worst cruise we’ve been on. Staff were not as friendly or helpful as I would have expected. Youth program leaders seemed disinterested in attempting to keep children (especially younger ones) happy or wanting them to ... Read More
Definitely the worst cruise we’ve been on. Staff were not as friendly or helpful as I would have expected. Youth program leaders seemed disinterested in attempting to keep children (especially younger ones) happy or wanting them to stay in their area. They would rather parents not drop them off at all. Food, especially in the main dining rooms was hit or miss; mostly a miss. Toilets in the stateroom and around the ship were in disrepair. Ship wasn’t in great shape all around. You could feel the ship vibrating at times which was not normal. They changed itenerary a day before the cruise to stay in port an extra day for ship maintenance so we missed a day on Maui. A staff member I told about a gentleman bleeding pretty badly on his arm that got in one of the hot tubs went to talk to him but let him stay inside saying the chlorine would take care of it which was a health risk to everyone on board. I really was not impressed with this cruise. If it wasn’t for having our family with us and making memories when we disembarked it would have been much worse. Read Less
1 Helpful Vote
Sail Date: December 2018
Great way to island hop. However, the ship is old with continual problems with the toilets that would not work despite the best efforts of the maintenance crew. In attempts to address the problem the ship was held in port an extra day ... Read More
Great way to island hop. However, the ship is old with continual problems with the toilets that would not work despite the best efforts of the maintenance crew. In attempts to address the problem the ship was held in port an extra day which robbed us of a day in Maui which was for us a primary reason to travel halfway around the globe on this trip. This problem was not isolated to just a part of the ship, it was everywhere leading to fowl smells, midnight searches for a working public toilet, and ultimately a UTI. Food was mediocre. Specialty restuarants were not worth the money. Beds were very comfortable. The ship has special activities for the kids during Christmas. The entertainment was not that bad. The excursions are very much a variety as there something for everyone, but you do have to book early as they sell out. Be aware that it rains a lot on the islands which will impact the excursions. Rain on volcano makes it impossible to see anything. Water run off from the mountains to the sea makes snorkeling spots have murky water making it impossible to see anything. We had 3 days of rain impacted excursions. Make sure you have something else to do. Read Less
1 Helpful Vote
Sail Date: December 2018
This ship is terrible. Make sure you know, this is a ship to see the islands, but there is nothing to do on the ship, the entertainment is so weak, compared to other ships we have been on, you go to visit the destinations, then look ... Read More
This ship is terrible. Make sure you know, this is a ship to see the islands, but there is nothing to do on the ship, the entertainment is so weak, compared to other ships we have been on, you go to visit the destinations, then look forward to great dinners /entertainment on the ship, not on this ship, the islands were great, then you get back on the ship, and there is nothing to do, and food is not anything to look forward to...and shows , entertainment/bars are boring...The only saving grace was John in the Pink Champagne bar, he was a great piano player, and Dan the waiter was so friendly to us. The Newlywed show was the only show worth going to, that was funny, but every other night in the Margi Gras was just the crew dancing and singing to each other, it was pathetic. I would not recommend this ship to anyone! Could not wait to get off the ship... Read Less
2 Helpful Votes
Sail Date: December 2018
I booked 4 cabins for my 3 sons, their wives, my 4 year old granddaughter, and myself. We were on an 8th floor with balcony room. We purchased the pre-cruise one night hotel package at the Hilton Hawaiian Village. We were talked into a $50 ... Read More
I booked 4 cabins for my 3 sons, their wives, my 4 year old granddaughter, and myself. We were on an 8th floor with balcony room. We purchased the pre-cruise one night hotel package at the Hilton Hawaiian Village. We were talked into a $50 upgrade, which wasn't worth it. Pre-cruise, we called several times to ask about the dining package, the post cruise airport transfer, and a charge that was not correct. They did take care of the charge, but every time we called about excursions or the dining package, they gave different answers, or "wait till you get on the ship". They didn't have anymore answers on the ship, either. While we were at the hotel, per-cruise, we were informed that although we would be getting on the ship as scheduled, we would be staying in Honolulu an extra day. That did away with one of the days in Maui - a day that we had two very nice excursions planned. They refunded our money for the excursions, and gave us a $100 pp on board credit, but their excuse for this was that the ship needed "routine maintenance". Let's see, routine maintenance means to me that it is planned and you know months ahead that it is going to happen - not 2 days. That was a huge disappointment. My granddaughter loved the kids program. Every day when being dropped off, the staff was reminded that she was allergic to dairy and nuts. It was also in her paperwork and on her wrist band. One afternoon, the staff decided to give her ice cream. She ended up in the ship emergency room. The food is tasteless and bland, and often cold. Some left questions of what is it. The turnover cabin crew did a horrible job. There was stickiness all over the desk of my cabin and I don't think the floor was ever vacuumed. The worst of it was the Transfer from the ship to the airport. My group had signed up for the Grand Circle Island Tour. Our bus had no air conditioning and was cut short by the bus switch. The guide, Kalei, from Polynesian Tours was rude, knowledgeable, disrespectful, and verbally attacked me for no reason. Read Less
Sail Date: December 2018
We cruise quite a lot and have been sailing Princess nearly exclusively for the last 6 years or so. We felt we owed it to ourselves to try another line and see whether we should "branch out". Here's a quick good, ... Read More
We cruise quite a lot and have been sailing Princess nearly exclusively for the last 6 years or so. We felt we owed it to ourselves to try another line and see whether we should "branch out". Here's a quick good, average and ugly rundown. The good (sometimes great): Without question, the singers and dancers who performed many times throughout this voyage were the best we've ever seen. We were disappointed whenever a headliner was featured (the headliners were a mixed bag and on average were just OK) because that meant we wouldn't be seeing these 10 incredible performers. Kudos to HAL for producing incredible shows with minimal sets that really showcased the talent. We also need to give very high marks for the dinner service in the Open Seating MD on 4. From seating to service to food - they get a 10 out of t0. The only issue I have is not with the food or service but with the incessant upset. Some waiters were very pushy and insistent regarding the bottled water, the lobster, the 75 oz steak (OMG), the cappuccino, etc. I don't blame them, and the service was otherwise perfect, but it was sometimes pretty annoying and quite a shame given how great the food was and how hard they otherwise worked to deliver a very upscale experience. The average: On the occasions that we were able to enjoy a casual breakfast or lunch in the Lido (see the ugly for an explanation) we found the choices to be abundant, so many things to choose from but frankly the food just wasn't very good. The salad bar was OK, the dressings were bland and the service was sometimes pretty slow. We liked that food was served by staff and utensils weren't handled by passengers but it was often tedious. The offerings at the Dive In stand poolside was another option that looked better on the menu then in delivery. Again, the food was OK at best often evidenced by the amount of uneaten wasted food left around the pool tables. We tried a few times and were disappointed on each occasion. The band in the Crows Nest gets a nod for showing some enthusiasm and playing a good mix of music to dance to. The tried to keep the small crowd happy and up on their feet. The bad: We are both seniors, retired and pretty seasoned travelers and we found this ship to have a very institutional (assisted living) feel to it. We just returned from a 60 day cruise on Princess where the average age was very high. The vibe on this ship was much older. It's hard to explain but the whole experience seemed more suited to a senior center than a cruise ship despite having a large number of young families and kids away with grandma and grandpa for the holidays. --The reason we couldn't enjoy breakfast or lunch daily was because, despite having a large, two sided buffet, they simply closed the whole thing for long stretches at times when we would have enjoyed a meal or snack. If you danced till 12, relaxed with a book in your room, woke up at 9:30 and took a shower - you missed breakfast - completely closed at 10, reopen for lunch 11:30. If you get off the ship, as we did on a port day and return to the ship at 2:05 - no lunch for you - visit the Dive In or wait a few hours. If you get off the ship at an overnight port and return at 9:05 (yeah just our luck) the DR is closed, both sides of the buffet are closed and will reopen for a short When we lacked other options we waited 20 or 30 minutes until the phone got picked up. You can't have this kind of schedule unless you have an International Cafe type venue. Ridiculous. --The only reason we ever got to go to breakfast was because of the incredibly loud announcement at 9:15 most mornings. Usually you have to open your cabin door to hear what's being said. No here. The speaker was so loud that sleeping through it was impossible. My pleas to lower the volume were spoken to deaf ears (pun intended). Three times on this 17 day voyage the captain chose to have crew drills at 9 AM, blaring 7 short and 1 long blast into the cabin along with instructions to the crew. So loud. We've never been woken up by a crew drill in 100's of days cruising until now, 3 times in 2 weeks. Why? --The Ocean Bar would have been a lovely dance venue in the center of the ship but the trio catered to a very elderly crowd, particularly one couple and played slow fox trots and waltzes almost exclusively. One night we were the only people in the venue before the early show let out. After hearing two songs that were written in the 40's I asked the piano player to play a salsa, no one else is here. He told me that the band didn't have one - What? That was our last night in the Ocean Bar. --For probably half of the trip at least on hot tub was not useable because the temperature was way too high. Reports to the crew didn't solve the problem. Where was the crew regarding chemicals and temperature? On a ship with only one pool and two hot tubs this is a big issue. --Lastly, this old gal needs some service. Our cabin, 1801 had a loose panel that squeaked terribly when we had some seas. I reported it so they shimmed the panel.. It didn't work. I told the staff at Passenger Services that if it's not fixed by the time the world cruise comes about they will have a very unhappy guest. All in all we made our own good time. We were told, over and over again, not to let the problems evident on this ship keep us from trying HAL again. So many passengers we're complaining about the scheduling, the noise, etc but they indicated that it's not common. We may give them a chance if the opportunity arises but we may well stay loyal to Princess for some time. Read Less

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