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Cruise Ratings
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Sail Date: December 2018
I travelled with my wife and children to Port Klang and Phuket recently. We had quite an enjoyable time as this was our first trip aboard a ship. Despite the many shortcomings - shower not very hot, food quite average only, difficulty to ... Read More
I travelled with my wife and children to Port Klang and Phuket recently. We had quite an enjoyable time as this was our first trip aboard a ship. Despite the many shortcomings - shower not very hot, food quite average only, difficulty to find our way going through several rooms, no mineral waters in cabin and few pillows only, we had a fun time generally. We enjoyed the night shows, music and walkabouts around the ship. Perhaps, the coffee served could have been better as some guest look forward to it in the mornings. Also, the tours organised at Klang and Phuket were too short for shopping and sight-seeing. The organisation by CTC tours was orderly and well managed generally though. Overall, we had a good time as the room was kept clean daily and comfortable. We would like to compliment the waiters at Michelangelo for their excellent service, especially Janice Raj and Fahrul who were extraordinary in their service throughout our dining time there. We were entertained without any delay and were even served beyond our expectation. On the last night of our trip, Fahrul even surprised me being a vegetarian with an Indian food that really touched our hearts. These 2 gentlemen are definitely wonderful ambassadors to your fleet who made our day special. Read Less
2 Helpful Votes
Sail Date: December 2018
We have been here 4 days 3 night .this is my first time cruises with my children .firstly the ship looks big and we imagine inside the ship was a great super place with more entertainment and activities but then make us so dissapointed ... Read More
We have been here 4 days 3 night .this is my first time cruises with my children .firstly the ship looks big and we imagine inside the ship was a great super place with more entertainment and activities but then make us so dissapointed no entertainment and activities suitable for children just show theather and singing ,dancing from the pub make children looks so bore .one of the thing got is only have swimming pool and the sling pool, but the sling pool always in maintain and cannot play it . Nothing got to do there except we can only do is go back to cabin to sleep .i forgot how many pool at there but firstly I looks is no interest for me because is small looks like a children only can swim. Second the food is very poor we 4 days here just only eat the same food so teribble .... and for my second day board on phuket just wasting we time there .System so poor we think we can on board at phuket for 6 hours but for me only 2 half hours we got .we need to rush my time there . Firstly must go to counter take a number and I got my number as 20 and waiting for my number to call, make us so tired and waste my time .Some shop are in maintain also . Read Less
Sail Date: November 2018
Princess Cruises advertised an Endless Drink Package that had Soft Drinks, Mocktails, and Shakes/Malts. My husband loves to have Malts so I purchased the package for both of us, due to what Princess advertised on their website. When my ... Read More
Princess Cruises advertised an Endless Drink Package that had Soft Drinks, Mocktails, and Shakes/Malts. My husband loves to have Malts so I purchased the package for both of us, due to what Princess advertised on their website. When my husband went to order a malt, he was informed that the Endless Drink Package did not cover Shakes/Malts. We informed the host that per the Princess Cruise's website when purchased it did. They stated that it no longer does. We had to pay the $2.0 for the malt and then went to the Front Desk to inform them of the Bait and Switch, which is illegal that had happened. The Front Desk emailed Princess Cruise's corporate office, and the corporate office refused to honor what they had advertised. I only purchased the Endless Drink Package due to what they had advertised. They did not remove the advertisement before I had made my purchase, so it should have covered everything that was advertised, but they switch it on be after we had arrived on the ship. This was just wrong! I found many misleading statements by the Art Auction personnel also. The worst was when they stated for my husband and me, to come to the Art Gallery to finalize a purchase at a particular time, and when we arrived, the person at hand was too busy and could not finalize the transaction. He informed us that we had to attend another Art Auction, and then he could help us to finalize the transaction. We attended another auction, and once again we were put off on finalizing the transaction. We met the same person at the Art Gallery again, as instructed. This person again was too busy for us,.and tried to put us off for the third time. I informed him that this was our cruise and he had no right to ruin it for us and had to take care of finalizing the transaction NOW! And, if not, I will ruin any further transaction he had to handle. He then took the time to finalize the transaction. The food that was offered to the passengers was only good on some days, other days the hot dogs and pizza were the only good options. A cruise is supposed to be an enjoyable experience, but ever since Carnival Cruise took over Princess Cruise it has gone downhill, and the Bait and Switch tactic was the most unbelievable thing. Other then the above, the service people were excellent! The cabin was comfortable, entertainment need help in some cases, the guest lecturer was excellent, and the shore excursions were enjoyable. Just beware, Princess Cruises sometimes advertises one thing and then honors another. And, it is never on the plus side, it took a lot out of our enjoyment being Baited and Switched. Read Less
Sail Date: November 2018
Choose this cruise to primarily see Singapore and the various ports of call. Overall, the ship is very confusing. Not enough signage at the elevators. Constantly found myself heading in the wrong direction. The food on this ship was ... Read More
Choose this cruise to primarily see Singapore and the various ports of call. Overall, the ship is very confusing. Not enough signage at the elevators. Constantly found myself heading in the wrong direction. The food on this ship was poor, at best. Steaks ordered medium and delivered well done. Shrimp cocktail was served luke warm instead of icy cold. And the buffet was not good at all. Bad layout, bad selection, dried out food. The entertainment was right out of the 80s.old and outdated. One of the make singers could not even sing and they gave him opera? The casino was so tight it wasn't even fun to play. On previous cruises from Holland America, the machines were loose and fun to play. The casino on the Holland ship was always packed. This one, empty most of the time. Living in Vegas, I know what tight machines are. These were much tighter. Overall, the cruise was relaxing once I accepted the shortcomings. Holland America will still be my first choice, at least thus far. Next month we try Norwegian. Read Less
12 Helpful Votes
Sail Date: November 2018
I seldom want to write such disappointing review but this time is really the worst trip i have in my life. We went onboard on 23rd to 26th Nov 2018 to Port Klang. The 1st things we saw on board at the front desk is a blonde guy ... Read More
I seldom want to write such disappointing review but this time is really the worst trip i have in my life. We went onboard on 23rd to 26th Nov 2018 to Port Klang. The 1st things we saw on board at the front desk is a blonde guy holding to a sign and it Indicate. Extremely dissatisfied customer. I laugh when i saw him but now I'm also 1 of them.......That day i should have join him. First when i check out their so call beverage-packages and i got a shock as i have to buy for the entire trip which cost about USD $59 per day. Worst of all any guest want to purchase an alcoholic beverage package must do so for all adults who are in the same room. That mean when my wife who don't drink must also pay for the package cos she is in the same room as me. If 1 person is USD59, 4 days will be USD236 and i have to add in my wife for another USD236 which total about USD 470. I can go Thailand and enjoy much better with that amount of money. Don't ever buy upfront online before your trip for the arcade games. Most of their machines is outdated and not in good conditions. Every game is at least USD1.50 per game. You can't refund the balance so DON'T EVER BUY THE TOKEN ONLINE. My 6 yrs old boy want to play the claw machine and the stupid claw is jam. He thought he press wrong button so he insist to have another game and still the same. Then we tried the other game and my 9 yrs old gal want to play the dance machine. The screen is faulty. We bought USD50 tokens and have to use up so we went to tried the table like ice hockey, the disc always stop in the center as its not smooth at all. Then my nephew 13 years old tried to play the shooting game and the gun is faulty. There is no one to attend to you and you have to walk outside to make a call. I got feed up and ask them to go and my boy started to cry. Ahhhhhhhh...... It's only our 1st day!!!!!!!! After our dinner we decide to bring my parents and kids to watch the Ice Odyssey for the 2nd session and we went to Q for more than 30 mins and in the end they told us it's full and no more. Ahhhhhhhhh......... During this trip, we also try to Q for the Ice skating on 2nd and 3rd day and all the Q is at least 30 mins and in the end it's still the same as its full. They are not organise, they should give out numbers so we don't have to stand and Q for nothing and try to come out a system to let everyone have a chance to experience. The foods at Windjammer cafe is just average, i find Singapore hawker food is even better. Their on board coffee is diluted and doesn't have the coffee aroma. The only foods i like is the main seating dinning at level 3. The food is good and the service staffs are friendly. 1 of our asst waiter Grahita, Ilham from indonesia is good as he serve us for the entire trip. They should reward such good staffs like him. He chat and joke with us which i can see part of the good points from RC. Their on board activities like Rock Climbing Wall, Ice Skating and Flow Rider is not full day, they have session and for about 2 to 3 hours each so REMEMBER YOU MIGHT NOT BE ABLE TO PLAY IF THERE IS LONG Q. Wonder why don't they operate like example from morning 9am till 10pm so we have more time to try it out and enjoy. I went to the front office to feedback to their staff and she note it down and said will feedback to the manager and get back to me but it's only a way to entertain us and brush us off. No one even contact me and try to solve our problems. I personally don't recommend my friends and relatives to go on board with RC(Royal Caribbean). Think they should change their name to Rubbish Cruise. Read Less
8 Helpful Votes
Sail Date: November 2018
My children is looking forward and excited play slide pool in cruise. When go in cruise. We are very disappointed with slide pool close for maintenance. I felt let people lie me to join this cruise. I join this cruise 5days 4 night. ... Read More
My children is looking forward and excited play slide pool in cruise. When go in cruise. We are very disappointed with slide pool close for maintenance. I felt let people lie me to join this cruise. I join this cruise 5days 4 night. Everyday looked a pool cannot play. Omg, cannot play,... What??? Purposely bring my children's to enjoy slide pool in cruise. But this 4 days close for maintenance. I pay is not worth money and my expectation. My children keeping asking me "why not allowed to play" im not idea to answe her. I will advice Better to ask more information before join. I'm also complain to. Customer services.. They just help to record. They also waiting maintenence team to response. Secondly Waiters is helpful and good services to everyone guest. They will help to answer every question to customer. For the food services is delicious especially western food.. Italia food. One thing is important the workers is honestly Read Less
1 Helpful Vote
Sail Date: November 2018
From the moment we were greeted, we knew this was going to be amazing. The staff were professional, personable and friendly. The boat is incredible, the largest rooms, most comfortable beds. The food was delicious. The excursions really ... Read More
From the moment we were greeted, we knew this was going to be amazing. The staff were professional, personable and friendly. The boat is incredible, the largest rooms, most comfortable beds. The food was delicious. The excursions really touched on the life and history in Vietnam and Cambodia. Loved the all inclusive nature. They took care of everything. It was nice having on board washing machines and dryers where we could do our own laundry, if we choose, as we had been traveling on our own for 9 days prior and were continuing on for another week after cruise ended. This was free including laundry soap. We loved the pool deck, great for cooling down after excursions. It was very hot during our trip, but we did have rain for 1 1/2 days so we actually had them fire up the sauna and steam room after one extremely wet excursion. That felt so good. Food was delicious, varied and abundant. Great choice of wines and cocktails. This was our first Scenic Cruise and won’t be the last! Read Less
Sail Date: November 2018
Pros: 1. Butler that looks after your needs 2. They clean the cabins twice a day so you always feel your room is fresh 3. You can get room service anytime if you are hungry 4. Cabins are good size Cons: 1. There is ... Read More
Pros: 1. Butler that looks after your needs 2. They clean the cabins twice a day so you always feel your room is fresh 3. You can get room service anytime if you are hungry 4. Cabins are good size Cons: 1. There is limited choices of deserts/ candy 2. Not much entertainment offered to guests. We tried to play bingo and it took only 15 min from the start to finish. 3. The gym is very small. 10 people make it really crowded 4. Our booking agent never told us that we have free shore excursions with silver sea that come with our package. We discovered it accidently 2 days before the end of the cruise. 5. I had a problem to log in to the internet. I went to the reception desk and asked for help. The girl at the reception took my phone and erased the full history and website data from my phone! The internet connection has nothing to do with website data so i really dont know why did she do such a horrible thing. I was devastated as i kept very important information there that i was collecting for over 1year and its all gone now. Read Less
4 Helpful Votes
Sail Date: November 2018
What a disappointment Viking proved to be. On a cruise from Bangkok to Bali and beyond thank goodness I got off in Bali and not beyond. The plus was the food was quite good. The penthouse veranda does not live up to its name and lacked ... Read More
What a disappointment Viking proved to be. On a cruise from Bangkok to Bali and beyond thank goodness I got off in Bali and not beyond. The plus was the food was quite good. The penthouse veranda does not live up to its name and lacked even sliding glass doors to the veranda. The ports of call were a bad choice on Vikings part most of which I am sure management never stepped foot onto. The included excursions were pathetic as there was nothing to see in theses container ports in Indonesia yet we only spent one day in Singapore and no overnight and in Bali there was no included excursion, the two highlight ports of the trip. The entertainment was mediocre luckily highlighted with Balinese dancers brought on the ship on the last night. Enrichment lectures lacked spunk and basic information on the ports of call. But if you like seeing reindeer hides, fireplaces, and the guest service dressed in Nordic sweaters while cruising through the tropics then this cruise is for you. Oh did I mention everything was shut down for a couple of days due to Norovirus? Read Less
3 Helpful Votes
Sail Date: November 2018
We were looking forward to a stellar Viking experience-such as we've had previously on Viking River cruises. This Bangkok, Bali & Beyond embarking from Bangkok on November 16, 2018, was a rather dismal journey. 1. The ports and ... Read More
We were looking forward to a stellar Viking experience-such as we've had previously on Viking River cruises. This Bangkok, Bali & Beyond embarking from Bangkok on November 16, 2018, was a rather dismal journey. 1. The ports and excursions were not that interesting nor enjoyable. The Viking contracted buses were almost shoddy and had no bathrooms (some of the drive times, exceeded 1.5 hours). We heard very negative reports from passengers who took the additional ($$) excursions. 2. After a norovirus break-out, the ship instituted CDC precautions--this is very understandable. However, this caused the serving staff to dole out the buffet food and many times it felt like high-school/college cafeteria lines. The serving staff seemed unprepared for this process, were not literate in English, and usually unattentive (backs turned) when one needed some particular food item. 3. Due to CDC precautions, spa and pools closed for a few days ( not Viking's fault, but again, disappointing). 4. At our reserved dinner at Manfredi's Italian restaurant, wait staff was particularly unskilled in serving. After our appetizers, we waited for almost 30 minutes for our main entrees to appear, but were only given the dessert menu!! at that point. Manfedi's staff seemed chaotic at times and not all the tables were in use. This dining venue had poor supervision. 5. A lovely classical violin/cello duo played in the evenings in the main atrium, but was situated a mere 15 feet from the noisy and at times boisterous bar and crowd?? I believe this cruise was not up to Viking standards. They have a beautiful ship and it's cruise was majorly marred by the the poor port/excursion planning and more than occasional, sloppy buffet/restaurant service. Disenchanted we were... Read Less

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