Genoa Cruise Reviews

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Somewhat stressful and chaotic

Review for a Mediterranean Cruise on MSC Orchestra

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Ezkay
First Time Cruiser • Age 50s

1. Room - got upgraded to balcony room on deck 12. We were very well looked after by the housekeeping staff. These are the real heroes by the way - 14 hour days and away from home for several months in probably a fairly low wage. 2. Stop offs - understaffed especially to re-embark. Long queues and very frustrated under supported staff. If weather had been bad would have been horrendous ...
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Sail Date: December 2023

Traveled with children


disappointed

Review for a Europe - Western Mediterranean Cruise on MSC Fantasia

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Stephen Carr
2-5 Cruises • Age 40s

I will start by saying I do disagree with the comments about the staff from other reviews they were always friendly and smiled. We were in a balcony room on the 8th deck right above the manhatten club this place is so noisy at night, I know I should have probably checked this before I booked but it was worse than I expected. Food wise Buffet- just meh always busy Food was usually ...
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Sail Date: December 2023


Large ship with many flaws

Review for a Europe - Western Mediterranean Cruise on MSC World Europa

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TvanMiletus
6-10 Cruises • Age 40s

MSC World Europa is a nice new and in particular large ship. Everything is bright and shining. Everything looks good and is working fine. This ship is different from other MSC ships. The ship has no atrium with a glimmering staircase, bar and music. Amusement, restaurants and bars have changed. The idea is to create a new image. This hasn't worked out very well. Out trip to Genoa, our transfer ...
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Sail Date: November 2023

Cabin Type: Deluxe Balcony


Too Big to Please

Review for a Europe - Western Mediterranean Cruise on MSC World Europa

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Selion
10+ Cruises • Age 40s

Let me preface this review by saying that I have very conflicted feelings about the World Europa, and this is coming from an avid MSC fan. Just look at the ratings I gave. Take each area individually the ship is excellent, but the sum is not the total of the parts. This Med cruise was our 5th MSC cruise and 12th overall. We like MSC, but the World Europa left something to be desired. I'll ...
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Sail Date: November 2023

Cabin Type: Infinity Ocean View


Just not what the Costa is promising

Review for a Europe - Western Mediterranean Cruise on Costa Diadema

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Lukamik05
2-5 Cruises • Age Under 20

For the holidays me and my family went on a 7 night Mediterranean cruise with Costa Diadema. I did have somewhat of a high expectation because a lot of people were recommending us Costa, so we tried it to see how it really is for ourselves. When we arrived at the port of Savona the boarding process was quite weird and I still don’t get it till this day. Before boarding on the ship you need to ...
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Sail Date: October 2023


More is less

Review for a Europe - Western Mediterranean Cruise on MSC Seashore

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Cubano74
2-5 Cruises • Age 50s

While the ship builders aced building monsters to accommodate so many people, service lags way behind. The room was spacious, there was a pretty impressive spa on the ship, if you're into different saunas, whirlpools and even a snow room... Gym was also very big and well equipped. But everything else was mediocre at best. Endless lines for food and even elevators. These elevators are so modern, ...
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Sail Date: August 2023


Total rip-off! Stay away

Review for a Europe - Western Mediterranean Cruise on Costa Diadema

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Greeneyes_8
2-5 Cruises • Age 30s

Beginning of August, I went 7 days cruise with my husband to Europe. One of the worst vacations and most expensive by far! Be aware people, if you breath they will charge you. They even charge for stuff that gets canceled later, and of course they will not refund you back your money. When you go downstairs to discuss the refund, they will tell you to wait until your trip ends so all money will ...
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Sail Date: July 2023


MSC Ferry Services

Review for a Europe - Western Mediterranean Cruise on MSC Virtuosa

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igoodso
10+ Cruises • Age 40s

I am a regular cruiser with RCI & PO. This is my first and last time with MSC. This can't be classed as a cruise. Its just a awfully run ferry. Cons - No soul -Same food every night in the buffet -Staff have CANT do attitude -Safety doesn't seem Important to MSC. (Seen with my own eyes) -Don't accept complaints at reception. - Doesn't feel like a cruise. Just a transport ...
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Sail Date: November 2022


The worst customer service I have ever experienced in cruise

Review for a Europe - Western Mediterranean Cruise on MSC Grandiosa

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myatphyotun
10+ Cruises • Age 40s

There are many staffs working with attitude. Very lack of passion. They seems like they are doing a job that they hate. Very horrible customer service especially in buffet area. Staffs are not even smiling and serve you without saying a word or response. There are many staffs covering buffet area. Bar service staffs focus on selling drinks than doing other jobs. For e.g. they can't even get you ...
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Sail Date: February 2020

Cabin Type: Fantastica Balcony Stateroom

Traveled with children


MSC CAN'T EVEN GET IT RIGHT IN YACHT CLASS

Review for a Europe - Western Mediterranean Cruise on MSC Grandiosa

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tony s
10+ Cruises • Age 50s

We are experienced cruisers and have been to many of the ports and have cruised on many different cruise lines. So, we expect mistakes,errors, and missteps,especially on a new cruise ship. MSC exceeded our expectations in errors,incompetence,and refusal to own their mistakes. Embarkation for YC, is done in a private area. The other classes were in a area were disorganization seemed to reign. ...
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Sail Date: November 2019

Cabin Type: Yacht Club Inside Stateroom


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