This was the Grandeur's first trips in the Mediterranean after Panama and to be honest it showed. Many of the ship literature, notices etc. and senior staff were Spanish speakers with only the (albeit) few leisure staff newly appointed native English speakersSo on to details - first the pros. OK it's not the biggest ship on the seas but we really liked it. It was clean, lot of chrome, mirrors and well laid out. The centrum with its glass lifts and sweeping stairway was a good focal point of the ship.We had an outside cabin the first week and upgraded to a mini suite the second. Both were good and kept clean and sparkling by the cabin steward, especially Ida on deck four. We liked the kettle, fridge and bath in the suite - but none of those in the outside cabin!The dining room and cabin staff were excellent and so friendly. In fact most of the general staff always smiled and spoke as they passed you by. Only some of the bar staff weren't so friendly (or efficient).Now the cons. Embarkation was a nightmare. Transfer to the ship had been arranged by Cruise1st - never again! We had to find the bus ourselves. RC had their own staff at the airport for their transfers and we would use them next time. (Coming back we gave up the fight for the bus and had a taxi- there's plenty of them waiting. Our large cab cost E27 to the airport which we split with another couple). In the arrival hall we joined the huge queues standing for an hour or so before we got on the ship. Much of this was possibly because it was the first time for many of the staff so it may improve.Activities onboard were poor. Major highlights being the Belly Flop competition (honestly!), Mr & Mrs Show (passengers again), Karaoke (passengers again), Bingo - get the pattern? The ship's 12 piece main band were good and the 8 singers and dancers were obviously talented but they only did 2 real shows which were reasonable - the choreography seemed too frenzied to us. Two visiting acts - Motown group and Journey South (from The X Factor) showed how it should be done.Excursions - we booked 4. One was cancelled Ibiza. The Monte Carlo trip was OK but unknown to us all part of it was by public transport. Imagine 40 of us crammed into a service bus, strap hanging and not knowing where to get off. It spoilt it a bit for us. City tour of Barcelona was OK. Pisa trip was not good - many disabled passengers and a double decker bus was provided! Due to delays on the transfers we only had 15 mins in Pisa - our guide couldn't extend the time as she had to get back to the harbour to take another wine tasting trip at 1.30. As we didn't get back until 2.10 or so we suppose they were a bit rushed too. After all this we did our own thing each time and enjoyed it more. Other cruises we've done give port talks the day before arriving, explaining transport, shopping, suggested thing to do - not on this cruise. They didn't even tell us if there would be shuttle buses or not - must do better RC. Most of the problems seemed to revolve round the organisation and senior staff. The queues at the pursers counter towards the end of the week had to be seen to be believed. It's not rocket science to realise that people would be paying their accounts or pointing out mistakes (lots of these!)and increase the usual 3 slow staff up to say 5 for the last two days.Another example of poor management occurred when we tried to talk to the excursions manager about Pisa trip. We left a message - he didn't get back to us. When we eventually cornered him he said he was going to a meeting so didn't have time to see us. We put in a letter of complaint and finally on the last day received a letter (not signed by him)agreeing that the trip was not up to standard and refunding half our money. We were satisfied with this but it could have been handled so much better and by the way, people who didn't write and complain about this "unsatisfactory" trip got nothing!!So overall, did we enjoy the trip? - yes we did - nice boat, nice friendly (junior) staff, good food, interesting ports, blue sea, sun. Pity about the poor management and organization but it wouldn't stop us trying RC again.