Old ship, not remodeled. Staff on the ship work very hard, could not overcome poor management and worse leadership.
1- no smoking ship but when we complained about the cabin next door smoking all time. They were to busy to do anything. Several trips to the front desk.
2- very poor communication from the top.
Paid to have a room with a balcony. We could use the balcony because the room next door had smokers outside smoking all the time.