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Norwegian Spirit Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,144 Reviews

Cruise was cut short -refund promised, but after 4 months NCL haven't paid it.

Norwegian Spirit Cruise Review by terry pattison

3 people found this helpful
Trip Details
  • Sail Date: Feb 2020
  • Destination: the Mediterranean
  • Cabin Type: Mid-Ship Oceanview Picture Window

This cruise was supposed to visit Athens and Rhodes before going through the Suez Canal. Due to the refurbishment of the ship in Marseilles running over time, NCL cancelled the Mediterranean part of the cruise, and offered those who had booked a full refund if they wanted to cancel, or a 25% refund plus a 25% off voucher for a future cruise if they decided to go ahead with the trip. We did the latter, and enjoyed the cruise, but the refund plus voucher has not materialised, despite attempts to contact NCL.

We booked the cruise through a travel professional company, but they say they haven't received any monies from NCL, and therefore are not in a position to pay us the refund.

The refurbishment of the ship was not completed in dry-dock, so workmen were still working on the ship all through the cruise.

The service was excellent except for the continuous queues at Customer Service, the food was very good, especially Le Bistro and Onda, but the bars were'n't as sociable as on some previous cruises - I thought the 'pub' was going to be great, but it was overwhelmed with karaoke and singers - pubs are for talking, especially in Ireland!

We didn't use the entertainment. We especially liked the stern pool, mainly because it didn't have loud music!

We did enjoy he cruise, especially the opportunity to visit Jerusalem, but the non-payment of the promised refund leaves a sour taste: I don't think I would sail with NCL again!


terry pattison's Full Rating Summary
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Cabin Review

Mid-Ship Oceanview Picture Window
Cabin OB 5090

OK - 'desk chair' was very heavy.


Port & Shore Excursion Reviews


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terry pattison
3 Reviews Written
7 Helpful Votes
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