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Norwegian Spirit Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,145 Reviews

$100 million upgrade and $0 spent on Officers and Captain Pinonchio

Norwegian Spirit Cruise Review by swimboy09

31 people found this helpful
Trip Details
  • Sail Date: Mar 2020
  • Destination: Africa
  • Cabin Type: Mid-Ship Inside

NCL knew before the Dubai leg of this trip to Cape Town took place , that the Corona Virus would prevent us reaching any ports other than the UAE. and one of them was awful.

The Captain did not communicate any useful information to us and on several occasions told lies about what was to take place at each port of call.

This is by far the worse cruise we have ever taken on NCL (This was our 16th cruise with NCL) and we will never go on the NCL SPIRIT again it was that bad.

The Captain should be sacked and NCL need to hire real officers who are able to communicate with passengers and not hide at key periods of crisis and leave their front of house staff to take the flack from frustrated crowds.

The poor German's on board had only one point of contact at the front desk, which caused heated exchanges, again no Officers to inform anyone or Captain to quell the crowds.

The Seychelles local paper had already banned ships as did the port authority in Mauritius

Madagascar was off right from the start as we got notice of that cancellation two days before the sail date...too late to pull out.

Got a series of letters from the ship about Compensation and latterly one online from the CEO of NCL SAYING WE WOULD GET 100% of our money back ( I wonder how long that might take) and how good Mr.Sommer is at keeping his promise?????

I understand that the COVID19 caught everyone out , including cruise companies.

Miami HQ knew this as all the ship were under pressure and looking for information...our guy must have forgotten to call them to ask what to say to us, but the Captain definitely knew about the depth of the ocean , air temperature , and sea temperature as this was his key information at times of crisis ...no bloody good

Inside Cabins were fitted out for four people bunk bed on wall , sofa square seat /fold down bed took up and blocked one side of the bed , so you had to climb over it when leaving or going into the bed, hopeless if you are not fit ...we got ours removed.This breaches all Health & safety guidelines that I know from my experience of Hotel management.

Cabin staff were very good

Children's activities were awful and consisted of the pool, only that went out of action for days...so colouring in was the activities DO NOT BRING CHILDREN ON THIS SHIP

swimboy09's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Shore Excursions
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Cabin Review

Mid-Ship Inside

Port & Shore Excursion Reviews

Cape Town

never got off

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