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Norwegian Spirit Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,145 Reviews

NCL losing the plot

Norwegian Spirit Cruise Review by ashleyg13

3 people found this helpful
Trip Details
  • Sail Date: Feb 2020
  • Destination: the Mediterranean
  • Cabin Type: Mid-Ship Inside

looked a decent price for a solo, originally 20 nights it was reduced to 17 nights with a promised 25% reduction and a 25% off the next booking - problems with a refit lead to the reduced cruise nights

the rearranged flights meant that ncl put me up in a hotel for one night at fumicino airport. I had to arrange my own transfers to be refunded later which was odd as I was greeted at the airport by an ncl person who informed me of a coach the following morning from rome airport to the port which would cost me 60$ - so either pay 60$ to ncl or arrange my own transfers of 105 euros which ncl said they will refund, makes no sense whatsoever

embarkation took over 3 hours, the longest ever, arrived on board for the safety drill which was the longest drill ever covering everything form use handrails and don't forget to tie your shoe laces only to be repeated all again in Italian

my cabin, apart from the first 3 days and nights being cold and uncomfortable was very good, a number of suite owners had no suite available for the first 10 days

the ship had had a refit which was incomplete hence the delayed sailing date and loads of workmen on board and was not fit to sail

there was a staff shortage - entertainments staff should have been 5 was 3 - a lot of staff were unable to sail because of previous close contact with china

there were a lot of unhappy people on board but being English we made the best of things and apart from my cold initial cabin and statement being wrong and having to queue every 3 days to sort it which in fairness ncl did sort out I was relatively happy but others who had paid a lot of dosh for suites that were not available were not

any sign of the captain or hotel manager apologising or explaining the difficulties er NO,

senior staff were conspicuous by their absence, the poor front line desk staff had to take a lot of flak for something that wasn't their fault or responsibility - they were brilliant a pity the senior staff weren't

I have had automated replies from ncl but no direct contact from them or my travel agent about the promised refunds which is disappointing especially from the travel agent as there were only 5 of us who had booked from that particular agent, just an e-mail to inform us of the refund situation but nothing in 2 weeks

I could have made more of an issue about my cabin and the mistakes in my account charges but I did not as there were a lot of people with much more serious problems like wet carpets in their cabins, toilets that didn't work etc

basically the ship was not ready to sail and ncl should have cancelled the cruise instead they went ahead and upset a lot of passengers - I sailed on the star in November and although there were not the same refit issues there was no organisation and again low profile captain and a lot of unhappy passengers, my previous 4 cruises with ncl were brilliant sad to say my last 2 with ncl were far from brilliant - NCL YOU HAVE LOST THE PLOT

ashleyg13's Full Rating Summary
Onboard Experience
Enrichment Activities
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Shore Excursions
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Cabin Review

Mid-Ship Inside

apart from the first 3 days and nights being cold and uncomfortable and a leaking shower door it was very good, annoyingly i found out that other passengers had the similar cold cabin which was a 2 minute fix was corrected the same day whilst i had to complain 4 times before anything was done

Port & Shore Excursion Reviews

Rome (Civitavecchia)

civitavecchia is quite a pleasant place should you decide to wander around

quite interesting, most of jerusalem is a building site, we saw the gardens of getsemane, the wailing wall, it was was quite crowded but it is to be expected, value for money well i had a 10 % discount being platinum member with ncl plus a 50$ off so it was ok

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Wadi Rum Walking Tour

i was told by others how spectacular wadi rum is so my expectations after having seen petra previously were high, it was consequently a bit disappointing and surprisingly cold, we had very old pickup trucks with bench seats in the back, the best bit was the holiday village for tea and biscuits sitting in the sun

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it was pleasantly enough but not a patch on the khow crusie at kashab, again my discounts it was ok

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Big Bus Sightseeing Tour

again with my discounts it didn't cost much so it was good for the city bus route but the green route was very boring and 95% building sites, avoid the green route

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it was ok with my discounts but not worth the money without

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