First off, service across the board is lacking. Our ship cards got deactivated on the second day, due to a few members mistake, which prevented us from using any of the bars until reactivated. Therefore, we had to wait in the guest services like for 1 and a half hours. Cesar Diaz from guest services acted surprised that a card was deactivated and assured us it was our fault, not there’s.

Additionally, the majority of the wait staff acted as if they could not be bothered by actually helping us and doing there job, likely because they already have a $15/day tip coming their way. Very few speak good English and it is hard to communicate with the ones who stick around long enough for you to ask them a question or order something else. This was a big issue because my husband has a severe pineapple allergy and we had to make sure certain drinks didn’t include pineapple. With that being said, there were a few that were good and that deserved additional cash tips, which they were given.

Also, the ship rocked... a ton and all the time. I have been on several cruises, in much worse weather, and had never felt a boat shake so continuously. Read more