Bar staff is totally underwhelming. Always waited in line to get a drink, always, any time any area. Infinity balcony is not a balcony, it's a window. I for one would prefer to actually be outside on a balcony. Food was very good, had select dining, went to all the venues and never had a wait. We had a concierge cabin and had prepaid for transportation to airport as we had an early flight. After asking concierge multiple times if we needed a ticket of some sort for the transportation we were told no, it's all set someone will meet you when you disembark. Having sailed on HAL we were used to things of this sort being taken care of. After asking several of the ship personnel about transportation we were finally told to get on one of the buses, if they ask for money get off and find another one. Movie selection was abysmal without having to pay extra. Our last cruise on HAL we had several choices of recent movies at no additional cost. Having said that with the 4 free PERKS this was a bargain