Norwegian Encore Review

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Review for the Caribbean Cruise on Norwegian Encore
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ramatthews01
10+ Cruises • Age 50s

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Sail Date: Feb 2020
Cabin: Balcony Stateroom

My husband and I cruise each February so are not new to this vacation type We were new to Norwegian. We were joining other family on this cruise. our other cruises have been with Celebrity and once on Holland America. I ha e never had an experience where staff especially guest services was so rude. The ship is brand new. There is only 1 adult pool so imagine sea days. They put in a go cart track instead of a pool and laser tag all of which cost extra. There is 2 water slides only 1 was open the 7 days the second for 1 day only. Food was the same in the buffet and in their dining rooms. Who is serving corn on the cob in your main dining room? The custom restaurants were nice and food excellent. If you are a smoker this is not the ship for you. My husband is a smoker always smokes outside away from others. The smoking area is a 10x15 glass room no ventilation for hundreds of people. They created a second one after complaints right next to the out door bar but no smokers were ever offered a beverage if you were sitting in this area. The servers ignored you. These guest were treated horrible less than any other paying guest. Guest services response regarding smoking was “ you should have chosen another cruise line” we would have if it was advertised as a non smoking cruise. $ 250.00 fine for not smoking in the smoking area and cameras everywhere. Don’t risk the fine we saw many who did as there was no room in the smoking area. A passenger near our room was using a scooter to get around. It didn’t not fit into her room and she paid for a bigger handicap room. Our rooms were balcony rooms on the 9 th floor. Beverage package does not include bottled water or any canned soda. You need to buy a water package. All soda was fountain no cans. If you didn’t order a water package bottled water starts at $5.00. Entertainment was good but if you do not have a reservation you will not get in. I was surprised at the lack of activities on sea days. On celebrity there are multiple activities each hour not here. Our cabin steward was the nicest employee on the ship. Norwegian is not a cruise line I would recommend. A big waste of money this year

Cabin Review

Balcony Stateroom

New rooms, bed was comfortable large balcony very narrow. Our neighbor with a handicap room could not get her scooter into the room

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