This holiday took a great deal of difficulty to put together due to my mobility, getting from Perth to Sydney etc. We had travelled with Royal Caribbean before and on this ship but never before on any ship, and we have been on 11 cruises, have we had trouble sleeping because of noisy neighbours. We thought that on the first night when our neighbours came in at 3.30 ish making a great deal of noise that it would be a one off but no. It happened every night. Everyone said that we were too nice not complaining about it sooner but we didn't want the aggravation. After 5 nights we did complain and were moved to another cabin which allowed us at least a good nights sleep. Royal Caribbean offered us compensation for our inconvenience as they call it. The offer was a percentage of this cruise cost off our next cruise with them. It was the worst holiday we have ever had. Would we ever travel with them again, I very much doubt it. We had cruised with Royal Caribbean before and thought they were ideal for what we required. As well as our noisy neighbours there were many drunken teenagers on board many who seemed very young. I would go as far as to say underage for drinking. I thought that people under 18 were not supposed to be served alcohol. Is it that the drinks packages are not monitored and underaged people are allowed to have them? Is this the cause of the diobolical behaviour? There were small children crawling about on the dance floor. Very dangerous. Where were the security staff to stop such things? We hear that 3 boys were put off the ship in Noumea for being drunk and urinating off their balcony. Also that 2 families were locked in their cabin for fighting and put off at Auckland. We were also faced with a drunken yob in the theatre at 20.00hrs as drunk as a lord shouting out to the artist from the back of the auditorium. Again no security.
It was all such a shame as the staff were good and the food and service in the restaurants was excellent. Unfortunately as we had been on this ship just a few months earlier we had experienced most of the shows before although they were very good.
Our feeling is, big ships, more people doesn't add up to a cosy, friendly cruise.
We have complained since to Royal Caribbean but have not had a satisfactory answer, hence the delay in putting in this review. This is surprising as until now this was our cruise line of choice because they seemed to respect the feelings and complaints of passengers.
The cabin itself was what we expected having done eleven cruises. It was clean, spacious and well appointed. The cabin steward was very obliging.
It turned out to be very noisy due to the next door occupants who happened to be two boys and a girl either Schoolies or even worse Toolies coming in at 03.30 hours every morning for five days. Banging doors and putting the radio on loud it was a nightmare holiday.
Found most of the tour excellent but the morning tea, which we were looking forward to was a complete joke. Half a plastic beaker of something like orange cordial and a very minute cake.View All 68 Discovery Tchou Tchou Train Reviews
The tour was interesting but the organisation getting off the ship and onto a ferry to take us to Waiheke Island was almost non existent. Also very little direction on Waiheke Island to find the tour bus.View All undefined undefined Reviews