We also didn't receive excursion tickets in a respectable amount of time and the excursion staff were all rude.Cons:

- Over populated ship (over 6000+ people) 

- Rude front desk & excursion staff that have poor customer service 

- Overpriced and disappointing excursions you could do on your own 

- Docks far, mostly have to shuttle to city centers

-They make many charges and mistakes on your bill

- Shower water breaks out your skin


Pros:

-The cabin attendants and cleaning staff are the nicest

-The dancers at the shows are very skilled and under appropriated

Providing quality customer service, having professional international employees, and creating an option for customers to cancel reservations via.

MSC Grandiosa Review

Horrible Staff

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