This was our 14th cruise with Royal Caribbean.

First the good. The food was excellent. The staff delightful and helpful except for guest services. Adventure Ocean and their staff was delightful and our grandkids loved it. The public areas of the ship were clean and appealing.

The bad: I have been your customer since 2004. The relationship was great through 2014. We have never cancelled or changed a cruise booking. In my opinion, we have been model customers. Apparently we have a difference of opinions on that. We sang RC praises for years. When friends wanted to go on a cruise I demanded we go RC or we wouldn’t go. When we booked this cruise it was to be a family cruise. Not too long after booking, one of our son and his wife found out she was pregnant. Your policy will not allow her to cruise so close to her due date. I decided to cancel the cruise because I didn’t want to be on a cruise when the baby was born. Because I trusted RC and I THOUGHT we had a good relationship I was absolutely shocked when I found out there was a $100 charge per person for changing or cancelling the cruise. Sure enough, there it was. Hidden in the fine print. And to add insult to injury I had to PROVE with a Dr.s note that she was indeed pregnant. In other words I was a liar and had to prove she was expecting. And please don’t hide behind the malarkey that it’s your policy. I would have thought that you could look at our past relationship and take my word for it. But no. I guess you thought I was just trying to get out of a cruise. Something I’ve never done before or would ever do without a very good reason and this was a good reason. You showed before we even got close to the cruise that you didn’t trust me. Being a Diamond members I felt you treated us just like a first time customer. The baby was due the middle of November. Our granddaughter was born on Oct 10 while we were on the cruise. Thanks Royal Caribbean. Read more