We had sailed on the Scenic Pearl river cruise and it was wonderful so we were anxious to try the Scenic Eclipse. We were scheduled for the cruise in 2018 but the ship did not get built in time. We then rebooked for the 2019 cruise. As on the river cruise the staff was professional and friendly. The discovery team (expedition team) did a great job of educating us about the areas we were visiting and the animals and birds we saw. . But the ship lacked certain basics any expedition ship should have: there was no bow camera so that you could see where the ship was headed from your cabin. The lectures were not taped so if you had a conflict you could not watch the lectures at another time from your cabin. Lastly you could not see out of the observation lounge unless you were standing at the window.
Knowing about this cruise for 2 years Scenic did not have our parkas when we arrived on the ship. We never did get the official parkas but instead when we reached the Falklands they managed to have gathered a selection of ski parkas in various sizes and colors. They were further disorganize on the timeline.
We chose to arrive in Buenos Aries a day early to get adjusted to the time change. As it turned out we needed to leave at 5am to catch the flight for the ship.If we didn’t book a day ahead we would not have made the flight. We weren’t aware of this until we got to Argentina. Our departure too was disorganized. We were told to book our return flight after 8:30 at night. Yet they had us back at the airport at noon. Too make up for this we got an abbreviated city tour and then dropped off back at the airport at 5. We couldn’t even check into our flight until 7pm.
We also had a noise issue in our cabin which they could not fix because the carpenter told us it was built wrong. The bed was extremely comfortable and the space was adequate but not what we had booked. Three weeks before the cruise we were told that Scenic just realized that some of the cabins were smaller than they realized. Scenic refunded the difference in the cost for the smaller cabin but again no apology.
The most disappointing thing was the submarine was not operational . Most of us had booked this trip for the experience of seeing Antarctica from the submarine and the helicopter. We were not told of this problem until half way into our trip. There was never an apology from the company or an offer to compensate us .
Other reviewers have discussed the entertainment and dining experiences.
The cabin was adequate but it needed hooks to hang the life jackets and parkas so that it freed up shelf space. The sink was so large there was no shelf space to place your toiletries. The butler and cabin staff were excellent. Our cabin had serious creaking issues which they could not fix.