My family and I were on the Disney Fantasy from January 18-January 25, 2020 2 adults, 2 children. First off our excursion in Cozumel got cancelled with no explanation as to why. Our second port/tender stop of Grand Cayman got cancelled but Royal Caribbean was able to tender their guests ashore. Our 3rd port stop of Falmouth Jamaica got cancelled. Other cruise lines were able to stop as well. We heard weather was the issue for some cancelled ports but that can not be true when other cruise lines were able to still tender or port.

We found out that the Fantasy ship had engine problems since our first stop in Cozumel. Nothing was said to us on the ship. We sailed all week at a reduced speed. Never have been on a ship that had so much movement in my life as many are saying the ship swayed so much because of the engine problems. We found out through other cruisers that a dive team was working on the engine while we were actually able to make our scheduled stop at Castaway Cay. Which everyone finds hard to believe that it took us so long to get to Castaway because we gained so many hours from missed ports of call.

We feel like Disney failed to keep guests happy and kept alot hidden on this vacation. Read more