Nieuw Amsterdam Review

Holland America has changed for the worse

Review for the Western Caribbean Cruise on Nieuw Amsterdam
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JuanValdez
10+ Cruises • Age 70s

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Sail Date: Jan 2019
Cabin: Deluxe Ocean-View Verandah Stateroom

I sailed with HAL several times and always held them in high regard. I don't try to look for problems nor do I like to complain. I have always considered HAL to be at least 4 stars in all categories and have never been disappointed. However, this is no longer true based on my last 14 day cruise with them (2 cruises back to back).

I would like to give them credit for the fine four piece string ensemble that was available daily. It was absolutely first class. Cabin service was like most cruises, excellent. Nothing is perfect but all-in-all it was top notch. The rock band was terrific in the evenings BUT that's about all I can say was outstanding.

The food was mediocre. In fact, the lobster was SO salty, I could hardly eat it (each week it was served). Such a shame to ruin a treat like this. I believe I had 2-3 meals that were considered really delicious. Sadly to say, the menu had a lot to be desired. Even the specialty restaurants were only so-so.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

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