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Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

The Truth About a Norwegian Jewel Cruise . . . .

Norwegian Jewel Cruise Review by davemoz

10 people found this helpful
Trip Details
  • Sail Date: Dec 2019
  • Destination: Australia & New Zealand
  • Cabin Type: Mini-Suite with Balcony

My wife and I have just returned from a 12-day cruise (Sydney/New Zealand/Sydney) on the Norwegian Jewel.

We have previously been on 12 cruises from 7 to 48 nights with 5 different cruise lines ranging from 3 to 5 stars and rate our Norwegian Jewel cruise at a barely 3-star level for the following reasons:

MISSING LUGGAGE:

We arrived at our cabin to find one large suitcase missing. We made 4 phone calls to Customer Services and were told each time that it would eventually be delivered to our cabin. When at 8 pm it was still undelivered, we personally visited the Customer Services section and insisted that someone look for our suitcase. We were told that it had been impounded because it didn’t have an NCL label. This label had been attached at the dock BY NCL STAFF but obviously not well enough to survive their luggage handlers. HOWEVER, our suitcase DID HAVE A PERSONAL LABEL ATTACHED in a leather case containing our full names, address and phone contact details. We eventually received the suitcase around 9.30 pm that night !

NO LAUNDRY OR IRONING FACILITIES:

There are no passenger laundries or ironing facilities on this ship

CHILD’S BATH:

DO NOT be seduced by the inclusion of a “luxury bath” in a mini-suite.

If you are a child 12 years or under, the bath will be fine for you.

If you are a slim adult, you may get your butt into the water but that’s all – your upper torso including your shoulders WILL NOT FIT – the bath is simply too narrow.

Also there is an overflow outlet that will ensure that you don’t get more than about 150 mm of water in the bottom of the bath at any time.

MINI-SUITE SIZE AND LAYOUT:

The mini-suite on Norwegian Jewel is cramped and about 50 square feet smaller than a similar mini-suite on say the Emerald Princess.

It has a small wardrobe that is so close to the bed as to prevent opening the robe door – by comparison, Emerald Princess has a large walk-in clothes storage/dressing room

STAFF:

Staff were about 98% from Philippines. While they were all courteous and friendly, most had basic English only – hard to understand – little or no knowledge of ship – Couldn’t get answers or got incorrect answers to simple questions like “Where is . . . “, “When does . . . . . open?”, “Is there a show on tonight ?” etc.

However, there was one waiter serving in the Azura dining room who stood head and shoulders above the rest. He was from South America – spoke excellent English – the ultimate professional – very knowledgeable about food and wines and gave us the best (and quickest) service of all on the ship. This man would fit easily into any one of the very best restaurants in the World

DRINKS PACKAGE:

Only consider buying a Drinks Package if you drink a lot of alcohol drinks under $15 each. The package DOES NOT INCLUDE bottled wine, coffee, water, mini bar, fresh juices, or any alcohol drinks above $15 etc.

FOOD:

As the food staff were almost exclusively Asian, all the food had that “Asian” taste. The range of food available was boring and repetitive

We enjoyed our evening at the Teppanyaki Japanese restaurant but found Cagney’s Steakhouse a hit and miss affair. My wife had a fillet steak that was acceptable whereas my rib fillet steak was around 50% gristle and very “chewy”.

We found both the Italian and French restaurants pretty average and uninspiring and the Garden Café buffet food pathetic.

Best overall food and service were at the Azura main dining room

Décor:

Only two variations of one colour (light brown and dark brown) have been used throughout the ship giving it an uninviting and almost depressing appearance. Surely some different colours could have been incorporated into the décor to brighten the ship up a little !

Would we cruise again on the Norwegian Jewel ? NO.

Would we cruise again with Norwegian Cruise Line ? NO


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Cabin Review

Mini-Suite with Balcony

CHILD’S BATH:

DO NOT be seduced by the inclusion of a “luxury bath” in a mini-suite.

If you are a child 12 years or under, the bath will be fine for you.

If you are a slim adult, you may get your butt into the water but that’s all – your upper torso including your shoulders WILL NOT FIT – the bath is simply too narrow.

Also there is an overflow outlet that will ensure that you don’t get more than about 150 mm of water in the bottom of the bath at any time.

MINI-SUITE SIZE AND LAYOUT:

The mini-suite on Norwegian Jewel is cramped and about 50 square feet smaller than a similar mini-suite on say the Emerald Princess.

It has a small wardrobe that is so close to the bed as to prevent opening the robe door – by comparison, Emerald Princess has a large walk-in clothes storage/dressing room


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