I sailed on the 31/12/19 on the New Years cruise. The ship condition was ok certainly not up to bigger lines standards. The service on the ship (other than cabin staff) was terrible. Order drinks after getting on the ship and it took 40 mins to get this was normal for the rest of the cruise so this seems to be their standard. The staff simply appeared to either be untrained or understaffed probably both. Drink prices seemed good to me and wine was reasonable for the price.

There are simply insufficient seating around the pool and lack of shade was obvious.

The food quality in the buffet was disgraceful (been on 35 cruises and this ties for the worse) variety and quality simply rubbish. The real issues started with the New Years dinner, with the announcements telling people that the busiest period was before 7pm and so not to come to the any time dinning until after 7.30pm. Arrive to have dinner at 7.30 to be meet by a massive queue, couldn't resister a room and get paged when a table was ready so had to wait in line. Got into the restaurant at about 8.40pm taken to a table that had not glassware or cutlery and simply ignored for another 25mins (no water drinks etc). Got dinner after 9pm and it was good both hot and good quality. On the second night (wont go into details) same ridiculous line up waited 90 mins for poor quality Asian food. Read more