we choose this ship because of the itinerary We wanted to see venice and hearing they might close the port we decided to go for it now..Unfortunately before we could go the water problems happened but as of the week prior to our trip msc assured us we would be sailing out of venice.. We found out we would be bused to trieste when we arrived at the port on sailing day--no email or text- However they were not prepared for this and didn t have the buses to transport so we had to wait several hours with no one knowing what was happening Finally after 2 !/2 hours arrived at ship Immediately barraged by a line of servers pushing the drink pkg We had purchased a package but were now informed it only included a few choices We had already upgraded to a suite that didn t include any perks so we upgraded Our room was very nice-lots of closets space and drawers and I proceeded to unpack as is my usual. When I returned to the room later to get dressed I opened my drawer and my personal items were missing-empty space on one side of the drawer. Went to customer service and reported- told to come back after they consulted superviser and they may want to do a room search I kept going back and it became a joke that they were all getting a laugh out of . finally insisted on speaking to supervisor and was taken back to our room with 2 security people who did a thorough room search-was told had to consult corporate. A missing item form that i filled out the first day was left on my bed the last morning and i was told someone would be in touch with me.. I did the survey when we returned as instructed and no one has contacted me nor can i get through on any web site. We overspent on this "once in a lifetime cruise" and regret it. Our bed linens were not changed the entire week altho he did keep the bathroom very clean, the quality of the food was not good and when we called to ask for our tissues to be replaced because my allergies were extremely bad, we were told we weren't eligible to get any even tho we were in a suite. The ship seemed to go downhill as the week went on. We did get to see wonderful sights and places but I wouldn't recommend this ship to anybody. We cruise quite often and have been on msc seaside which impressed us with the cleanliness and attention. most likely we won't be using msc as a vacation again. I have tried every web site I can find to contact and hit walls Very very poor To end this we again were bused out of trieste back to venice port and were just left in an empty parking lot (since the port was closed) with no means of transportation our of the port except walking a long distance carting all our luggage out of the port to the people mover to get into venice city to get a cab to our hotel There were maybe 3 msc employees who didn t seem to know any more than we did. A wonderful ending