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MSC Sinfonia Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
705 Reviews

Not bad and not good either: it's mediocre.

MSC Sinfonia Cruise Review by nchapira

4 people found this helpful
Trip Details
  • Sail Date: Dec 2019
  • Destination: South America
  • Cabin Type: Oceanview Stateroom

Imagine a ship with a weird design, everything is turned inward, the window views of some bars are blocked by equipment and always close the blinds of all windows at night. To see the sea you have to go to the pool deck and face the wind and mud. On the 6th floor deck there are side aisles, but there are no chairs to sit and read a book. Imagine that the service has no standard, indicating the lack of training of people. There are bars that make a "dry martini" with sweet martini ... In restaurants the maitres and waiters do not understand each other. If the passenger gets in one way, someone has a seat in the other. When you get to the other, have someone sit down ... on the other! It seems that there is no management and coordination. I only saw the managers at the formal presentation in the theater. And I saw it too in a bar, when the A&B manager and bar coordinator scolded a bartender who didn't understand the request of a stupid Brazilian monoglot passenger. I was very embarrassed to watch the scene, especially since that bartender is one of the most competent I've encountered in the 8 days of the trip.

The bars do not serve any snack to accompany the drinks. Even paying. No cold popcorn. Nothing!

The food is bland and unimaginative. Very little protein, usually a roasted leg of something. The rest very full of sauce. The a la carte restaurants also have buffet. In restaurants the service is hard-working, but again without standard. If you're lucky enough to hit a table served by a friendly and attentive waiter, it was lucky. If it's another, unlucky yours. The a la carte menu is little varied, with few protein options and few pastas. Believe me, an Italian steamer serving few pasta options and often with seafood sauces.

Overall, it has what it promises, but seems to lack proper management in hospitality and A&B. Many times since check-in, it seems that the crew do not understand each other and are beating their heads in front of the passengers.

What saves are the evening shows of a very good professional and aesthetic level.

The television has very few channels and does not have an information channel with the en-route position, weather and temperature out there. There are no music channels either, so bring your mp3 and speaker if you like it.

Bottom line: I took this 8-day cruise to experience the brand because I want to make a crossing. One thing I can estimate: MSC NO MORE.

nchapira's Full Rating Summary
Onboard Experience
Enrichment Activities
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Cabin Review

Oceanview Stateroom

The cabin is comfortable and well divided. The TV offers very few channels and does not have a channel for vessel position, weather and temperature information out there.

Port & Shore Excursion Reviews

Santos (Sao Paulo)

Considerando o grande número de pessoas em trânsito no dia em que estivemos, o terminal funciona bem, tem banheiros, lugares para sentar e serviços de apoio apropriados.


Deliciosamente bem localizado, próximo ao centro da cidade e de facílimo acesso a pé ao centro e o comércio local.

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