In 2015, I had traveled on the MSC Divina to the Caribbean. It was a good trip on a ship that needed some upgrades but not unacceptable. In 2019, I again traveled on the Divina – repositioning cruise Milan to Miami. I was so disappointed in the condition of the ship, the food, the entertainment, the coldness of the officers and the rudeness of European fellow passengers.

There were no amenities in the cabin - not even a box of tissues. I resorted to buying my own in different ports. The bed couldn’t be separated into twin beds even though I had requested that when I made my reservation. We could view the tops of the lifeboats from our balcony. They were dirty and rusty in parts. The sensors in the elevator doors weren’t working properly. We never knew how many times they would have to open and close before the car moved. Frayed carpeting near staircases were a potential hazard. Our safe malfunctioned and had to be replaced. Our tv set stopped working and no one could fix it, therefore no tv.

In Barbados, there was a problem with the water system. It was shut off ship wide until repairs could be made according to Guest Services. Unfortunately, this was a beach day for many of the passengers. I, for one, didn’t appreciate having to go to the Dining Room full of sand and lotion. The water was turned on too late for a timely shower before dinner. Read more