• Write a Review
  • Boards
  • Log In
Diamond Princess Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
986 Reviews

The Diamond has lost her lustre!

Diamond Princess Cruise Review by Cruiser162

8 people found this helpful
Trip Details
  • Sail Date: Nov 2019
  • Destination: Asia
  • Cabin Type: Interior

The cruise was chosen so we could see most of Japan with the convenience of a cruise...perhaps we would have been better off using the rail system itself. Getting to our hotel from Haneda easily accomplished by riding the airport bus....45 min door to door, ¥1,350/person...Yokohama was worth spending a few days exploring before boarding. We explored easily on our own and the rail/subway system was a breeze to navigate (with the help of the friendly rail personnel). Staying at the hotel Monterey was easily walkable to the osanbashi port as well as having shopping (red brick warehouse) and dining options close by.

Embarkation was accomplished in a timely fashion, despite personnel’s lack of the command of the English language. We booked a disembarkation tour so it was a breeze to get to Haneda. Shorex was a rip-off, had to pay double if not triple for the same tour with an “English speaking” guide...

The ship is VERY dated despite recent refurbishment. The furniture is in desperate need of an overhaul if not reupholstered. The lounges were empty and forlorn.

Dining was a challenge. If we went up to Horizon, there was an extreme lack of seating. Dining room service was a hit/miss during breakfast and lunch. Food quality poor....cold gelatinous tasteless...the cuts to quality and service very noticeable. There was a sense of “nickel and dime” ing for everything...there was constant barraging for an up-sell.

Entertainment was abysmal with the notable exceptions of the pianist and the ballroom dancers. There was better entertainment from our send off from the ports we visited! Notable mention was the port of Tsuruga!!! The kids danced their hearts off despite the deluge of rain!

The guest services personnel left a lot to be desired. There was no service....just lip service. There was a lack of the command of the English language again...and there was much confusion since the ship was run by TWO/2 different companies....princess and carnival japan. The left hand didn’t know what the right hand was doing....leaving frustrated and angry guests. I have never been on such a disorganized/disrespectful cruise in my many years of cruising.

I don’t know if I will cruise with Princess again despite being platinum member....

Cruiser162's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review


Clean, VERY dated....shower head leaky, poor water pressure and temperature control. There was no happy medium. Our poor room steward tried her best to meet our needs....but when you have old and broken materials to work with, it was very challenging for her. There was always a musty, mouldy smell despite spraying with air fresheners....which then made it smelly like a hospital. Not the relaxing princess effect.....

Port & Shore Excursion Reviews

Tokyo (Yokohama)

Great port, Hotel Monterey reasonably priced, close proximity to port, shopping, Chinatown and directly across from beautiful waterfront park.


Matsue castle and the adachi museum not to be missed. Only complaint was that we had to remove our shoes to enter the castle, no big deal. Unfortunately the floors and the narrow stairwells were wooden, very narrow, waxed....a very very bad combination and an accident waiting to happen....

Busan, South Korea

Beautiful city, a very nice mix of old and new. The APEC house was under renovation so we were not able to enter. The park and walk was very enjoyable. The international market was very crowded with very narrow alleyways....shopping was better outside the market...food carts with local delicacies abound....unfortunately they only took Korean dong. Luckily there was some food stalls at the dock and we were able to sample some sweets!

The excursions to the haedon yonggunsa temple worth the 108 slippery stone steps down to the seashore for the amazingly beautiful view.

Previous ReviewNext Review
4 Reviews Written
22 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Diamond Princess Reviews

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.