Where was middle management? So many issues with poor service and no one handling basic issues. It seemed like there is a complete lack of basic hospitality-service training. Here are but a few things to mention:

-honey packets so sticky in Garden Cafe each day, you have to wash your hands after handling. I told a woman in uniform...yet same sticky situation every day after

-salt grinders that didn't work at all in Aqua. They gave me 5 different ones-just so I could have salt. I bet they still don't work. Read more