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MSC Lirica Cruise Review
3.0 / 5.0
Cruise Critic Editor Rating
264 Reviews

Thanks MSC for proving to be nothing but an uncaring money grabber

MSC Lirica Cruise Review by Margaret T.

7 people found this helpful
Trip Details
  • Sail Date: Nov 2019
  • Destination: the Middle East
  • Cabin Type: Fantastica Balcony Stateroom

This cruise was a retirement present to myself.

After an awesome 6 days Rome/Venice stay, downer came with the horrible MSC Lirica experience. From the awful, unwelcoming embarking to disembarking this cruise line administration was nothing but a heartache.

No proper accommodations were made for unexpected port change: had to maneuver long lines, ordered from room to room before being hoarded on two hours bus ride without even the courtesy of a glass of water.

More chaos continued at the Trieste Port.

Luggage subsequently misplaced. Eventually located late night after personally making multiple trips/inquiries.

Basically, co-passengers and port itinerary were awesome.

Food: same old same ole. I was too happy to purchase flavourful meals onshore by week two.

Entrainment: elementary. No effort really put into it.

My room sometimes smelled like sewer which made me nauseous. To my objection, chemical was used to correct the situation.

Hard-working floors staff/stewards awesome, however, getting response from the front desk staff was HORRIBLE; don’t waste your precious time and energy to to take anything to their attention. Administration took NO RESPONSIBILITY/ACCOUNTABLE for anything. They all parroted a million different suggestions accompanied with rude sarcastic flavour with the result always the same in the end; you must be doing something wrong.

Get this, I was blocked/denied getting bottle water during dining because they had the nerve to withdraw 200€ service charge from my on-board account with 12 days left to go on my trip because, I assumed they thought my account would run out before they got/grabbed their tip. SHAMEFUL AND HURTFUL INDEED

After spending your hard earned money, once MSC gets it, you are chopped liver thereafter.

PITY☹️☹️☹️


Margaret T.'s Full Rating Summary
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Onboard Experience
Enrichment Activities
Value For Money
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Dining
Public Rooms
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Cabin Review

Fantastica Balcony Stateroom

Very comfortable except to when overcome by nauseating sewer smell


Port & Shore Excursion Reviews


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Margaret T.
1 Reviews Written
7 Helpful Votes
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