From the moment I contacted Vodohod to book this cruise to the time we were dropped off at our hotel in St. Petersburg, we were pleased. Customer service was great. My emails to the company were responded to within a day. All my questions were clearly answered and the company sent me a letter of invitation for the entire pre and post cruise time we spent in Russia (so we could get our visas).
We were picked up at our hotel, the Leningradskaya Hilton in Moscow, by a car and driver, and delivered to the cruise ship. Check in was a breeze. Our balcony cabin was very nice. The bed was comfortable. The bathroom was fine. Everything was clean and we had room to hang, place or store items.
During our tour in Moscow, we were taken to a centrally located, very lovely historic hotel for lunch. It was quite nice with linen tablecloths and attentive waiters dressed in suits. The food was delicious.